the curiosity towards other cultures, the desire to discover hidden gems of the world, and the urge

to get away from the routine and blend in new environments are insatiable. We want to share our passion with those who think that travelling can be an eyes-opening journey and who are seeking authentic encounters and unforgettable experiences

Terms & Conditions

The booking terms and conditions of Shanti Travel (Shanti Adventure Tours Pvt Ltd) are detailed in this document. All bookings with Shanti Travel (Shanti Adventure Tours Pvt Ltd) are subject to the terms and conditions and limitations of liability as mentioned here. By making a booking with Shanti Travel (Shanti Adventure Tours Pvt Ltd), you are agreeing to these terms and conditions. In the event of a contradiction between the terms and conditions mentioned here, on Shanti Travel (Shanti Adventure Tours Pvt Ltd) itineraries and documents or those posted on the Internet sites of Shanti Travel (Shanti Adventure Tours Pvt Ltd), the latter will apply.

1 BOOKINGS AND PAYMENT

1.1. All bookings are handled by the Shanti Travel (Shanti Adventure Tours Pvt Ltd) team of Travel Advisors (by email or telephone) or via our websites. Bookings are finalised only upon payment andthe completion and receipt of the Participant Information form.

1.2. Booking Confirmation, Deposit and Modes of payment:

a. Shanti Travel (Shanti Adventure Tours Pvt Ltd) will provide via email the Travel Itinerary, the Booking Confirmation document with our bank account and payment method details, and the deposit amount required to secure your booking plus the booking terms and conditi ons. b. Shanti Travel (Shanti Adventure Tours Pvt Ltd) will email the Participant Information form, which must be completed by the customer and submitted to Shanti Travel (Shanti Adventure Tours Pvt Ltd) by email. c. A deposit of 50% of the total amount of the booking must be paid by international bank transfer or credit card payment online via our banks payment portal within 7 days of the issuance of the Booking Confirmation. If the deposit is not received by Shanti Travel (Shanti Adventure Tours Pvt Ltd) within this time, the booking may be cancelled without notice. Caution: In India, a hotel reservation is confirmed only by making an advance payment to the hotel. We pre-reserve your first choice of hotel in each destination (subject to availability); these pre-reservations are generally valid for 8 days. Flight and rail availability is also limited on many of the chance travel in (Shanti the balance bank some g. h. to card j. For all Bhutan bookings where travel is within 30 days, full payment is due immediately at the time of booking. cases, all Any For (50%). receipt Please transfer such as in group, where the bookings travel be aware the of confirming service event Adventure of that or conference is of India or within the the international bank popular your provider that first is payment Tours deposit transfers can credit the balance payment may will is have due in full take and between 48 hours choice of unable has sectors hotels to been Pvt the and 15 days to and transport provide made in sectors. the to Ltd). remaining process. In to of your arrival. booking. booking. credit payment. India and tickets can only be confirmed with payment in full. We kindly request that you pay the 50% deposit quickly so as to give us the best d. Credit Card Transactions. Shanti Travel accept Visa and Mastercard credit card payments via our online payment portal. If for any reason, any services for which you have contracted, your remedy lies against that provider, and not against Shanti Travel (Shanti Adventure Tours Pvt Ltd) and Shanti Travel (Shanti Adventure Tours Pvt Ltd) by credit card, you agree that you will not seek to charge back your payment to Shanti Travel e. After Shanti Travel (Shanti Adventure Tours Pvt Ltd) receive the 50% deposit and confirm your reservations, you will receive an invoice showing

f. The outstanding balance of the invoice is to be paid to Shanti Travel (Shanti Adventure Tours Pvt Ltd) at least 21 days prior to arrival in India by online incentive 21 deposit by bookings days, or card to be the paid 1 at immediately payment. month the of online prior time

delay arrival

payment in

balance bank

result transfer

cancellation or

i. For travel to Bhutan, the outstanding balance of the invoice is to be paid to Shanti Travel (Shanti Adventure Tours Pvt Ltd) at least 30 days prior

2 TRAVEL INFORMATION

2.1. Passports and Visas

All travellers listed on the Participant Information form must be in possession of a valid passport and all relevant visas. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. Please refer to your nearest Indian Consulate for more information regarding visa requirements. If your itinerary includes travel to any other country besides India, please check on visa requirements for each country that you will visit. All passports require at least 6 months of validity from the planned date of departure from India. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

Attention: If your travel itinerary includes travel to India and any other country (Nepal, Bhutan, Tibet, Sri Lanka etc), you may require a multiple entry Indian Tourist visa. You will be required to present your travel itinerary and documentation at the time of application for the visa. Shanti Travel (Shanti Adventure Tours Pvt Ltd) can provide you with the necessary travel documentation upon request.

2.2 Non Transferable. It should be noted that all travel documents issued are non- transferable. Such documents may include but are not limited to, airline tickets, hotel vouchers, tour vouchers, exchange orders or any other document used to confirm an arrangement with a service provider. Such documents may also be subject to conditions such as, but not limited to, being non-refundable, non-date-changeable and subject to cancellation or amendment fees.

2.3. Health and Safety Information. Shanti Travel (Shanti Adventure Tours Pvt Ltd) advises you to regularly consult your country of residences department of foreign affairs website. Here you will find any information pertaining to safe travel in India and its surrounding countries. Shanti Travel (Shanti Adventure Tours Pvt Ltd) advises you to regularly consult the information provided by the proper authorities on the medical risks associated with travel to India or its surrounding countries. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please consult your travel doctor for more information.

3 CHANGES TO BOOKINGS PRIOR TO DEPARTURE

All changes to bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a change fee or charge for any booking which you change, you agree to indemnify us for the amount of that fee or charge. Your refusal to pay any reasonable change fees will be regarded as a cancellation of your booking. Change fees for all confirmed bookings where a Booking Confirmation has been issued and a deposit has been received by Shanti Travel (Shanti Adventure Tours Pvt Ltd) are detailed here with exception of cases covered at point 4.3 below:

Changes made by you prior to departure: a change fee of (20 ), flight change fee (15 per person per ticket plus any fare difference, except in the case of non changeable airfares, where 100% of the cost of the new ticket will be charged), any additional supplier change fees.

Please advise Shanti Travel (Shanti Adventure Tours Pvt Ltd) of the changes to your travel plans as early as possible by e-mail, telephone, or fax. Most hotels, airlines and suppliers charge a 100% cancellation penalty for changes to bookings between 7 days and 24 hours of departure. This may result in the forfeit of your deposit on these bookings.

4 - CONDITIONS OF CANCELLATION

All cancellations of bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.

4.1. To cancel your booking with Shanti Travel (Shanti Adventure Tours Pvt Ltd), please notify your travel insurance company and Shanti Travel (Shanti Adventure Tours Pvt Ltd) in writing, stating the reason for the cancellation. Request an acknowledgement of receipt of your email or letter. Any cancellation fees will be calculated according to the date of receipt of the written advice of the cancellation of your booking. Please read your travel insurance policy carefully or contact your insurance provider to determine the policy conditions, level of cover and documentation required to make a claim against cancellation penalties charged by Shanti Travel (Shanti Adventure Tours Pvt Ltd) or any of its suppliers.

4.2. Cancellation Fees

4.2.1. Cancellation fees for all confirmed bookings where a Booking Confirmation has been issued and a deposit has been received by Shanti Travel (Shanti Adventure Tours Pvt Ltd) are detailed here with

exception Cancellation refunded cancellation 100% Cancellation (Shanti Bhutan confirmation. Bookings after fee of less Adventure

of more the (15 than following the than Tours Pvt 30 per

cases 30 days fees person cost days Ltd) will prior retain less are per prior

covered to deducted: ticket, of to the bank except the

at departure: the charges in the 50% (20 case ticket

point deposit ), of non will fee you at by to the paid booking

4.3 by fee be applies. time Shanti of you (40 will ),

below: be flight where Travel booking fee

refundable

airfares,

deducted).

departure: 50% 50% 30 deposit days

cancellation paid

Cancellation

than

prior

departure: 100%

cancellation

applies. No Refund is applicable on Bhutan bookings that are cancelled within 30 days of travel.

Please advise Shanti Travel (Shanti Adventure Tours Pvt Ltd) of the cancellation of your booking as early as possible by e-mail, telephone, or fax. Most hotels, airlines and suppliers charge a 100% cancellation penalty for cancellations between 7 days and 24 hours of departure. Shanti Travel (Shanti Adventure Tours Pvt Ltd) will be unable to provide a refund for any such bookings.

4.2.2. For

any

booking,

either

fixed

group

departure

or

customized

itinerary,

if

one

or

more

participant

travellers cancel their booking, and the itinerary will still be travelled by one or more participants, the per person price for the booking will be increased by cost of the cancelled participants share divided by the number of remaining participants. Any refusal of acceptance of the new per person cost will be regarded as a cancellation of the booking, and will be subject to the cancellation fees mentioned in point 4.

4.3. Cancellation fees for partial cancellation (valid for fixed departure group itineraries). If one or more participant registered on the same itinerary cancels their participation in an itinerary that will still be maintained for the other participants, the cancellation fees mentioned above (point 4.2.1) will calculated The The per full person cost cost of for of the the services booking the remaining for the participant unused services at the time on of a booked who cancellation group for example divided basis cancels flights by and the rail number be on: tickets of

participants for example ground transportation and hotels

4.4. Refunds. All refunds will processed within 12 weeks from the date of cancellation.

5 INSURANCE

Shanti Travel (Shanti Adventure Tours Pvt Ltd) and its Directors are insured against professional and civil liability by The Oriental insurance Company Limited (271600/48/2011/729).

Liability: Shanti Travel (Shanti Adventure Tours Pvt Ltd) does not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of any service provider, over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. In particular, but without limitation to these conditions, we accept no responsibility for any loss, damage or injury you suffer as a result of terrorism, war (including civil-war), coup, riot, civil disturbance or any type of criminal act. It is your responsibility to inform yourself about the safety and security situation in the places you are travelling to.

Travel

Insurance: Shanti

Travel

(Shanti

Adventure

Tours

Pvt

Ltd)

recommends

that

you

take

out

personal travel insurance policy including repatriation cover to protect you against the above mentioned risks. Shanti Travel (Shanti Adventure Tours Pvt Ltd) does not provide travel insurance. Please ensure that you take out a travel insurance policy that covers you for any adventure activities that you are participating in such as mountain trekking or scuba diving. For travel to high mountain regions and alpine areas, a specific insurance policy covering the expenses of search, rescue and repatriation in the event of an accident or illness is required. You will be asked to provide a copy of your travel insurance policy to Shanti Travel (Shanti Adventure Tours Pvt Ltd) as well as policy details when you complete the Participant Information form at the time of booking. Shanti Travel (Shanti Adventure Tours Pvt Ltd) also requests that you provide the contact details for a person to contact in case of emergency. Please make sure you have a copy of your travel insurance policy with you at all times. You are responsible for lodging any claims on your travel insurance policy (our guides and local staff assist you if required). Shanti Travel (Shanti Adventure Tours Pvt Ltd) will assist you by contacting your Travel Insurance provider if you are incapacitated or unable to contact them, and will provide the invoices of any expenses incurred by you.

6 - PRICE

All prices are subject to availability and can be withdrawn or changed without notice.

6.1. Fixed Departure Group Itinerary Bookings

Please number

see of

our

website

for

all

prices. in the

The offer

price of

per the

person itinerary

for

the

itinerary 3

is

based If

on

the less

minimum than the

participants

mentioned

(generally

participants).

minimum numbers of participants register for the itinerary, Shanti Travel (Shanti Adventure Tours Pvt Ltd) may need to change some components or logistics of the itinerary in order to guarantee the departure specified in our offer. In the event of this occurring, Shanti Travel (Shanti Adventure Tours Pvt Ltd) may need to charge an additional small groups charge. You will be notified of this charge at least 21 days prior to the departure of the After itinerary. the This charge will of be the refunded booking, to the you if the of minimum the number of can participants be is achieved if the for price the of itinerary. flights confirmation price itinerary changed

transport, hotels or activities exceeds the price that was budgeted for in our quoted price for the itinerary. This supplement will be advised to you in the final invoice that will be emailed to you at least one week prior to departure.

6.2. "A la carte" and Customized Itinerary Bookings

Shanti

Travel

(Shanti

Adventure

Tours

Pvt

Ltd)

gives

you

the

option

you

to

personalize

your

itinerary,

activities, mode of transport and to give you flexibility in travel dates, however until the itinerary and the travel dates are fixed, the price is subject to change. The price of the itinerary will be quoted to you on the travel itinerary provided to you by Shanti Travel (Shanti Adventure Tours Pvt Ltd); this After price the is valid of for the 7 days the or as price of per the the validity can date, be whichever if the is the price of sooner. flights, confirmation booking, itinerary changed

transport, hotels or activities exceeds the price that was budgeted for in our quoted price for the itinerary. This supplement will be advised to you in the final invoice that will be emailed to you at least one week prior to departure.

6.3. All Travel Bookings

All prices are valid for 7 days. After this time all prices are subject to change due to currency fluctuations. All quotes are subject to availability. Please confirm your booking as soon as possible to secure the quoted price and availability.

All prices are subject to change until paid in full due to currency fluctuations or government tax increases. After the deposit has been received, the outstanding balance is due 21 days prior to arrival. This balance amount is subject to change. If there is more than a 5% difference in the total price due to currency fluctuations or government tax increases between the time of booking (when Shanti Travel (Shanti Adventure Tours Pvt Ltd) receives proof of payment of deposit) and the time of final payment, Shanti Travel (Shanti Adventure Tours Pvt Ltd) will modify the price and inform you accordingly at least 21 days prior to arrival in India.

For

any

booking,

either

fixed

or

customized

itinerary,

if

one

or

more

participant

travellers

cancel

their

booking, and the itinerary will still be travelled by one or more participant travellers, the per person price for the booking will be increased by cost of the cancelled participants share divided by the number of remaining participants. Any refusal of acceptance of the new per person cost will be regarded as a cancellation of the booking, and will be subject to the cancellation fees mentioned in point 4.

Your refusal to pay any reasonable adjustments to the price of your itinerary will be regarded as a cancellation of your booking.

7 ADDITIONAL BOOKING INFORMATION TO CONSIDER

7.1. Sometimes at the time of creating and quoting your travel itinerary, we do not know the exact details of your international flights. Consequently, as a precaution Shanti Travel (Shanti Adventure Tours Pvt Ltd) considers that the first and last day of your itinerary are entirely devoted to travel to and from your country of origin. However sometimes these days can finally include services such as activities, accommodation and transportation and this may affect the final cost of the itinerary.

7.2. All of our travel itineraries unless otherwise stated, are based on twin share accommodation. Single rooms may be available on request, if available we will advise you of the additional cost which will be shown as a supplement on your itinerary and quotation.

7.3. Special Terms and Conditions for High Altitude Mountain Itineraries

Supervisory staff chosen by Shanti Travel (Shanti Adventure Tours Pvt Ltd) or its partners to accompany a group of travellers (guides for high mountain treks, guides for medium mountain treks etc) may from time to time modify the planned itinerary to ensure the safety and enjoyment of the travellers, and to account for any unforeseen circumstances. Shanti Travel (Shanti Adventure Tours Pvt Ltd), via its representatives or staff, may also according to the climactic conditions, physical competency of the travellers and/or situations that arise, modify or adapt the itinerary and/or request the presence of an additional guide. Any additional expenses in these situations will be the responsibility of the travellers. If any participant decides not to complete the itinerary for whatever reason, Shanti Travel (Shanti Adventure Tours Pvt Ltd) will not provide any refund.

7.4. After your booking has been confirmed, it is possible to extend your itinerary. Shanti Travel (Shanti Adventure Tours Pvt Ltd) will create a new itinerary and quotation. Any additional services and expenses will be invoiced to you by Shanti Travel (Shanti Adventure Tours Pvt Ltd) according to the changes that are required. The new invoice will be emailed to you 21 days prior to arrival. All changes and requests are subject to availability.

8 MAXIMUM NUMBER OF PARTICIPANTS IN FIXED DEPARTURE GROUP ITINERARIES AND PARTICIPANTS UNDER THE AGE OF 18

8.1. Unless otherwise stated, the maximum number of participants in any fixed departure group itinerary is 12 people. However, the maximum number can be increased if any of the participants are travelling with another person on a twin share basis. The services will not be modified and the itinerary, activities, services, inclusions and price will be identical.

8.2. Shanti Travel (Shanti Adventure Tours Pvt Ltd) will only accept bookings from people 18 years age or older. Any booking for an unaccompanied minor Tours Pvt will Ltd) only be with the confirmed prior written by consent of Shanti the parents Travel or legal (Shanti guardian. All Adventure unaccompanied

minors must carry the relevant exit documents from their country of origins authorities permitting them to travel abroad without parents or legal guardian. Any minors who travel with only one parent, teachers or other unrelated adults, it is advisable to carry prior written consent of the parents or legal guardian and all official documents necessary to permit travel without both parents or legal guardian. The minor traveler should also carry the travel itinerary, as well as the name, addresses and telephone numbers of his/her parents.

9 RESPONSIBILITY

Shanti Travel (Shanti Adventure Tours Pvt Ltd) does not accept any liability of whatever nature, whether in contract, tort or otherwise in the following Loss Invalid Any loss, or or damage Travel flight tickets or Travel you Shanti suffer other vouchers or identification, result of Tours travel documents passport, and visa by or circumstances: the traveler, vaccinations. incidents or or

For the acts, omissions or default, whether negligent or otherwise, of any service provider, over whom we have no direct control inadequate or ( injury Insurance, as a unforeseeable Pvt insurmountable Ltd),

events including but not limited to: terrorism, war (including civil-war), coup, riot, civil disturbance or any type of criminal act, strikes external to Shanti Adventure technical administrative failures external to Shanti Travel (Shanti Adventure Tours Pvt Ltd), obstruction of airspace, bankruptcy of a supplier or partner of Shanti Travel (Shanti Adventure Tours Pvt Ltd), bad weather, natural disaster, delays, including delays in postal services in the case of sending replacement plane tickets, passports etc, breakdowns, loss of luggage or other personal effects or misconnection of flights or other modes of transport. Any delays or necessary changes to an itinerary due to the above mentioned causes will be at the expense of the traveler. Shanti Travel (Shanti Adventure Tours Pvt Ltd) will not provide any compensation or refunds in such situations. Possible additional expenses related to any of the situations mentioned above including but not limited to taxes, hotel, car park fees or replacement and/or reissue of travel documents will remain the responsibility Shanti Travel (Shanti Adventure of Tours Pvt Ltd) reserves the the right to change the dates, traveler. schedules or

routes of itineraries, or cancel bookings to ensure the safety of the travellers and/or at the injunction of an administrative authority, as necessitated by unforeseeable and insurmountable incidents or events as mentioned above. In this case Shanti Travel (Shanti Adventure Tours Pvt Ltd) will calculate the unused portion of travel and deduct cancellation fees. The remaining amount will be held in credit for future use by the participant. If the credit is not enough to cover any new travel bookings, the difference will be paid by the participant. Your refusal to pay any reasonable adjustments to the price of your itinerary will be regarded as a cancellation of your booking.

10

AGENT

Shanti Travel (Shanti Adventure Tours Pvt Ltd) acts as a travel agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, such as airlines, coach/rail and cruise line operators. Shanti Travels (Shanti Adventure Tours Pvt Ltd) obligation to you is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have authority to make any warranty or representation regarding their standard. All bookings are subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider not Shanti Travel (Shanti Adventure Tours Pvt Ltd). 11 All complaints are to be sent via by registered post and COMPLAINTS addressed to

Shanti Travel (Shanti Adventure Tours Pvt Ltd)

Delhi Team
Delhi Team

The

Shanti Travel, a specialist in tailor-made trips to Kerala and in the Indian sub-continent, offers a team of experts at your disposal. The Kerala team is young and dynamic, highly attentive to your needs and available to advise you. Our counselors are specialists of each one of our destinations: Kerala, of course, but also Tamil Nadu, Karnataka, Goa and Maharashtra. Our aim: To help you devise your dream trip. PORTRAITS Christiane Travel Advisor It was pure coincidence that brought the young Austrian to the vibrant city of Delhi for the first time in 2009. Since then, she developed a fascination for the versatile country and the hospitable people that she has not been able to let go of ever since. Before that, she travelled over a time period of 6 years to various corners in the world, driven by the joy of discovering new places. In India, she appreciates that every day is different and full of surprises. On the contrary to Europe, which is full of rules, almost everything is possible in India. She has a perpetual passion and her eyes light up when it comes to travelling and this influences her work as a travel adviser. This is noted by the clients during their trip and when talking to her.

Atul

Travel

Advisor

An MBA student, working in the tourism industry for almost 3 years and counting, Ankit is a decisive and quick problem solver. He enjoys meeting beautiful people, visiting challenging places and loves camping by the lake. Adventure interests him especially when it comes to biking and trekking. He is from the Himalayas and joined the Shanti Team in January 2010. His favourites: Manali Leh Jeep Safari: To enjoy the amazing panorama of natures beauty, the Jeep Safari is the best way. An unforgettable experience as the road crosses a variety of landscapes and one can hardly put the camera away. Forts of Rajasthan: The grand forts in Rajasthan are a major tourist attraction. The best way to experience the royal legacy of the state is by exploring the historical forts of

Rajasthan. These palaces have been transformed into attractive Heritage Hotels that offer a unique blend of the royal past and the contemporary modern.

Rajendra India! After

completion of a

Tour Masters Degree

Executive in Tourism

Rajendra gives the best example, that everything is possible in Management from Kurukshetra University he started working in the Travel industry in 2006. He joined the Shanti Travel team in March 2010 as a Tour Executive for the New Markets (German, Spanish, Italian and English). Before that, he travelled throughout North India to gain firsthand experience and information about the destinations. Working in the travel industry is Rajendras passion and he uses all efforts to show you his country with all its beauty. He is responsible for all bookings and reservations for the new markets. His characteristics are the warm and kind smile he always has on his face, the positive attitude he brings to the team and the loyalty, he shows in his every day His dream destination: Ladakh for the beauty of the place and its people.
C66 Please do not delay in contacting us Okhla in the Phase event of a 1, 110020, complaint, and New ensure that Delhi, you enclose

work.

India all

supporting documents. Disputes, if any, are subject to the local courts in Delhi.