Thi TOEIC chun u ra

You are logged in as MTK6 BI QUANG NINH (Logout)

You are here

HUNG YEN UNIVERSITY / thi TOEIC chun u ra / Quizzes / READING SECTION / Attempt 1

READING SECTION
&

JavaScript must be enabled to continue!

READING In the Reading test, you will read a variety of texts and answer several different types of Jeading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the book. Part V Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C) or (D) on your answer sheet.

Question 1

Marks: 5 Even well-established publishing firms frequently experience an unexpected ----------- in publication especially during the busy holiday seasons. Cc cng ty xut bn thm ch cng thnh lp thng xuyn gpmt bt ng ---------- trong n phm c bit l trong ma ngh lbn rn

Choose one answer. a. delays b. delayed c. delaying d. delay Question 2 Marks: 5 The company plans to purchase back-up generators to prevent the loss of information in case of a power -------------, Cng ty c k hoch mua li my pht in ngn nga b mtthng tin trong trng hp quyn lc Choose one answer. a. fails b. failure c. to fail d. failed Question 3 Marks: 5 Proposals for the building -------------include new staff lounge, a fitness facility and a state-of-the-art daycare center for singl mothers. xut xy dng ------------- bao gm phng ch nhn vin mi,phng hoc trung tm th dc thm m v mt trung tm gi tr nh nc-of-the-ngh thut cho cc b m c thn X

Choose one answer. a. expands b. expansive c. expanding d. expansion Question 4 Marks: 5 Dr. Maria Chilton told her patient to spend a minimum of thirty minutes -------- every day. Tin s Maria Chilton ni vi bnh nhn ca mnh chi tiu ti thiu l ba mi pht -------- mi ngy. Choose one answer. a. exerciser b. exercise c. exercising d. exercised Question 5 Marks: 5 Even though we tried to get in touch with the branch manager, -------------- remained out of contact for days, raising doubts about his sincerity. Mc d chng ti c gng c c lin lc vi ngi qun lchi nhnh, vn ra -------------- tip xc nhiu ngy, gy nghi ng v s chn thnh ca mnh Choose one answer. a. him b. he c. himself d. his Question 6

X: spend time + V.ing

Marks: 5 The lawmakers passed a new resolution that requires all car manufacturers to-------------their vehicles to tougher safety tests. Cc nh lp php thng qua mt ngh quyt mi yu cu tt ccc nh sn xut xe hi -------------- xe ca h kim tra an tonkh khn hn

Choose one answer. a. prohibit b. discard c. support (tr gi p d. subject Question 7 Marks: 5 Although working from home allows people to spend more time with their family, it can be difficult unless time is effectively -----------Mc d lm vic nh cho php mi ngi dnh nhiu thi gianvi gia nh ca h, n c th l kh khn, tr khi thi gian l c hiu qu -------Choose one answer. a. manage b. manageable c. manager d. managed Question 8 Marks: 5 The response to our new employee seminar was very encouraging -----------the management decided to offer another session next week. Cc phn ng hi tho nhn vin mi ca chng ti l rt ng khch l ---------- qun l quyt nh cung cp mt phin hp tip theo.

Choose one answer. a. that b. so c. in case d. or Question 9 Marks: 5 ----------------domestic sales to increase in foreseeable future, the central government should come up with a comprehensive plan to boost the economy. ..bn hng trong nc tng trong tng lai gn, chnh quyn trung ng nn a ra mt k hoch ton din thc y nn kinh t. Choose one answer. a. Which b. For c. When d. In addition to ngo i Question 10 Marks: 5 This article compares the originally proposed timetable------------ the actual progress made thus far. Bi vit ny so snh thi gian biu ban u xut ------------ tin thc t thc hin cho n nay. Choose one answer. a. which b. so c. with X : compare sth with sth d. where Question 11

X: in addition to + N

Marks: 5 In such a fast-changing global market,products once considered as highly advanced can easily become ---------------Trong mt th trng ton cu thay i nhanh chng, sn phm tng c coi l rt tin tin c th d dng tr thnh ---------------Choose one answer. a. existent b. realistic c. purposeful d. outdated Question 12 Marks: 5 The company management has announced its plan to ------------- the store's main base of operation from Seoul to Daejun in December. Vic qun l cng ty cng b k hoch ca mnh ------------- c s chnh ca ca hng hot ng t Seoul Daejun trong thng mi hai. Choose one answer. a. transmit b. deliver c. refer d. relocate Question 13 Marks: 5 Ms. Harriet contributed greatly towards helping the institute attract funding, increase productivity --------- improve community relations. Choose one answer. a. but b. and c. nor X

d. also Question 14 Marks: 5 Mr. Montague will contact our office----------- the brochure needs important changes or corrections. Choose one answer. a. prevented from b. only if c. asking for d. all about Question 15 Marks: 5 Wire transfer is still the most preferred -----------of payment in many Korean online retailers because of the increasing concern for credit card fraud. Choose one answer. a. item b. display c. sample d. method Question 16 Marks: 5 Having -------------the rest of the chapters,Prof. Bovon invited his students to contribute their ideas for further discussion. Choose one answer. a. covers b. cover c. covering d. covered

Question 17 Marks: 5 Employees can expect all travel expenses to be covered by the company but entertainment expenses must first be approved by ------------immediate supervisors. Choose one answer. a. their b. theirs c. they d. them Question 18 Marks: 5 The demand for new passenger vehicle is often -----------of the overall consumer sentiment. Choose one answer. a. thoughtful b. manageable c. reflective d. possible Question 19 Marks: 5 The 5 acres of land---------------- which the city plans to build the new shopping complex were purchased. Choose one answer. a. for b. from c. to d. on Question 20 X

Marks: 5 Mr. Connelly will serve ----------- the project's new coordinator for the next three months before taking charge of the entire department. Choose one answer. a. on b. as c. of d. in Question 21 Marks: 5 Many dignitaries and government officials were invited to the eagerly ---------------opening of the new center for homeless people. Choose one answer. a. awaited b. supposed c. informed d. instructed Question 22 Marks: 5 Many companies with cash flow problems often try hard to give their investors the that. they are doing well financially. Choose one answer. a. projection b. description c. intuition d. impression Question 23 Marks: 5

The architectural firm is considering the entire layout of the planned shopping complex to meet the new building codes as well as to appeal to a wider public. Choose one answer. a. redesign b. redesigned c. redesigning d. redesigns Question 24 Marks: 5 Situated within the beautiful Ozark valley, the Endymion Resort is one of the most located conference sites in the state. Choose one answer. a. absolutely b. willingly c. agreeably d. certainly Question 25 Marks: 5 The real estate agent was recruiting new tenants for the newly built office I building to no success. Choose one answer. a. actively b. active c. activate d. activity Question 26 Marks: 5 X X X

The City of Somerville Police Department's bicycle registration form requires bicycle owners to fill in the mode name of their bicycles and other details. Choose one answer. a. identifies b. identifiers c. identify d. identifying Question 27 Marks: 5 All city buses in the town of Gainsville will have to be modernized to the requirements regarding accessibility for the physically challenged citizens. Choose one answer. Meet the requirement of: p ng nhu cu/ yu cu a. build b. meet c. face d. serve Question 28 Marks: 5 In such a tight job market, many creative people on their own expertise to come up with a new business idea. Choose one answer. a. select b. refer c. draw d. seek Question 29 Marks: 5

On Monday, the Pierson Publishing House will launch an ambitious advertising campaign for Real Life, a highly new novel from Korea. Choose one answer. a. introduced b. renewable c. anticipated d. anxious Question 30 Marks: 5 Realto Restaurant Group decided to add a couple of new dishes to its popular lunch menu. Choose one answer. a. before b. fascinated c. intended d. already Question 31 Marks: 5 The Columbian Ministry of the Interior decided to construct a water dam to act as an barrier to reduce damage from flooding. Choose one answer. a. experimental b. experiment c. experimentally d. experimented Question 32 Marks: 5

The new memoir of the belated Queen had been on the book stands for a few hours before they were completely sold out. Choose one answer. a. minutely b. rapidly c. hardly d. shortly Question 33 Marks: 5 Communication skills are very important for shop supervisors job involves interacting with workers as well as customers on the floor. Choose one answer. a. whom b. what c. when d. whose Question 34 Marks: 5 The school's tuition increase will be about eight percent, to just four percent last year. Choose one answer. a. resolved b. included c. compared d. related

Part VI Directions: Read the texts on the followin pages. A word or phrase is missing in some of the sentences. Four answear choices are given below each of these

sentences. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 35 Marks: 5 Questions 141-143 refer to the following letter.

OearJames: Thank you for your recent interest in the accounting position you --------- for with the 141. (A) applied . (B) applying (C) applicant (D) application Accounting Division of Gary Armstrong Corporation. We have reviewed your qualifications. And it is with regret that I must inform you that we have -------------- applicants whose qualifications are better suited for this particular position. 142. (A) another (B) the other (C) other (D) others We have also reviewed your background for other possible positions, and we do not currently have one that would effectively use your qualifications and experience. We do not anticipate more openings in the ------------- future, We will however keep 143. (A) nearby

(B) nearness (C) nearly (D) near your application on file and contact you should a suitable position become available. Sincerely, Sharon Sala Human Resources Department

Question 141 ? Choose one answer. a. applied b. applying c. applicant d. application Question 36 Marks: 5 Question 142 ? Choose one answer. a. another b. the other c. other d. others Question 37 Marks: 5 Question 143 ? X

Choose one answer. a. nearby b. nearness c. nearly d. near Question 38 Marks: 5 Questions 144-146 refer to the following letter.

GREAT EASTERN BANK OF MISSISSIPPI 100 Water Street, Jackson, MS Apri128,2006 Mr. John Doe 123 L Street Anytown, Nebraska Dear Sir, I refer to your letter dated April 2, 2006 addressed to Mr. J.J. Goode, Senior Vice President. Our bank is willing to assist you in tracing the transfer of US $800 by contacting Ace Loans on your behalf even though we feel your banker, Second National Bank, should do that for you as you are their customer. It is the transferring bank's responsibility ----------- they have 144. (A) to be ensure (B) ensuring (C) to ensure (D) ensured

complied with the instructions given to them by the remitting party. Before we can assist you, however, it will be necessary for you to send, to my attention, the ------------documents: 145. (A) consecutive (B) constant (C) next (D) following 1. A copy of the January mail transfer from Second National Bank 2. A copy of the payment order (i.e. check, wire, credit invoice) sent to Ace Loans by the U.S. correspondent bank used to pay Ace Loans It appears that you do not possess at present any evidence from Ace Loans that it has received the funds which the above documentation will verify. Great Eastern is, as always, ready to serve its clients in every way. Please feel free to write if you -------------- any other banking problems. 146. (A) encounter (B) include (C) affect (D) induce Sincerely, Michael George Asst. Vice President Investigations Mgmt / Ip

Question 146 ? Choose one answer.

a. to be ensure b. ensuring c. to ensure d. ensured Question 39 Marks: 5 Question 145 ? Choose one answer. a. consecutive b. constant c. next d. following Question 40 Marks: 5 Question 146 ? Choose one answer. a. encounter b. include c. affect d. induce Question 41 Marks: 5 X

Question 148 ? => Khng thy cu hi ch n o? Choose one answer. a. expanding b. expediting c. expressing

d. exiling Question 42 Marks: 5 Question 149 ? => Khng thy cu hi ch n o? Choose one answer. a. if b. unless c. even though d. until Question 43 Marks: 5 Questions 150-152 refer to the following letter.

In reply, please refer to our file OL 9991. Dear ITE Consumer: ITE and Clinton County are pleased to bring you Enhanced 9-1-1, a new emergency response system which will soon be in your area. This new system, provided by ITE, will help the Clinton County response units to serve you more efficiently. When you call 9-1-1 in an emergency, this system automatically displays and -------------- your 150. (A) replaces (B) relays (C) impairs (D) implants telephone number, address and any other special conditions or instructions you need to provide to police, fire or ambulance services -------------- to your location. 151. (A) dispatched

(B) redeemed (C) offered (D) rebated If you have questions about the new Enhanced 9-1-1 system, please call Tommy Green, E 9-1-1 Director at (613) 774-9971. To help county officials serve you better, if someone in your family has a special medical condition, or if your home or business has hazardous materials, please complete the enclosed form and mail the information as soon as possible. All information -------------provide 152. (A) your (B) yourself (C) you (D) yours will be held in the strictest confidence. PLEASE NOTE: If you or family members have no special conditions, it is not necessary to return this information card.

Question 150 Choose one answer. a. replaces b. relays c. impairs d. implants Question 44 Marks: 5 Question 151 ?

Choose one answer. a. dispatched b. redeemed c. offered d. rebated Question 45 Marks: 5 Question 152 ? Choose one answer. a. your b. yourself c. you d. yours

Part VII

Directions: In this part, you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements. Each text if followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 46 Marks: 5 Questions 153-156 refer to the following article.

Toronto A new contract has been signed by the City of Toronto and the State of Michigan regarding the controversial shipment of Toronto's excess garbage south of the border to be buried in fields formerly used as agricultural land.

Toronto's mayor, Fred Wilson, commented that a contract agreement was reached after hours of negotiations between officials from Michigan and Toronto's city council. He he was very pleased that they were able to settle the main points of contention, which were the amount of garbage Michigan would accept per year, how many years the contract would last for, and how much Toronto would need to pay to the state. There have been protests both in the US and in Canada regarding the new plan. Some Torontonians feel that the city should be focusing on reducing the amount of garbage being produced here in the hope that shipment of garbage elsewhere would be unnecessary, while environmental groups in Michigan are strongly opposed to bringing garbage from areas onto state land.

Question 153: What is this article mainly about? Choose one answer. a. A new contract between the governments of Canada and the US b. A plan to ship garbage south of the border c. A plan to reduce the amount of garbage produced in Toronto d. Anti-American protests Question 47 Marks: 5 Question 154: Who made a comment on the new contract? Choose one answer. a. The State of Michigan b. City council officials c. The mayor of Toronto d. Protesters Question 48 Marks: 5 Question 155: Which of the following was not a main point of contention regarding the contract? Choose one answer. X

a. The amount of garbage Michigan would accept b. How much money would change hands c. The length of the contract d. How the garbage would be shipped Question 49 Marks: 5 Question 156: What do some Torontonians want the city to focus on more? Choose one answer. a. Negotiating a better contract b. Reducing the amount of waste produced c. Bringing the trash in from Michigan d. Shipping the trash in energy efficient ways Question 50 Marks: 5 Questions 157-158 refer to the following letter.

From: Mr. Donnie Bae January 19,2006 To: Ms. Angela Montague Transportation Coordinator On behalf of our employees, most of whom take the Queenstown bus to the Speedo plant every day, we are concerned that our employees are arriving late for work. Our staff uniforms need to be kept at work, but by the time staff put on their uniforms they arrive at their shift stations 10 to 15 minutes later than the start of their shift. We wonder if it would be possible to have the morning bus depart 15 minutes earlier. We are looking forward to hearing from you on this matter.

Question 157: What is Ms. Montague informed of in this letter? Choose one answer. a. More buses are needed. b. The employees arrive late for work. c. New stations will be built next month d. New uniforms are out of stock. Question 51 Marks: 5 Question 158: What does the writer want Ms. Montague to do? Choose one answer. a. Lower the bus fare b. Change the bus route c. Have buses run more frequently d. Revise the bus schedule Question 52 Marks: 5 Questions 159-160 refer to the following information.

Thank you for choosing the Eye-Saver Anti-Glare System. The Eye-Saver System fits over your computer screen to eliminate glare and remove excessive strain on your eyes. Eye care experts from around the country urge their clients to protect their eyes during long hours of computer use. The Eye-Saver System has been proven by researchers to improve comfort in the office. To install your Eye-Saver System, remove the protective cover. Using the hooks at the top of the screen, carefully hang it on the front of your computer monitor. The hinges allow you to adjust the angles of the screen for optimal viewing comfort. To clean your computer screen, wipe using plain soap and water. If you are not satisfied with our product for any reason, please contact our customer service representative at 1-800-425SA VE.

Question 159: Where would this information probably be found? Choose one answer. a. In a pharmacy b. In a computer software manual c. In a product package d. In a magazine advertisement Question 53 Marks: 5 Question 160: What is NOT given as a benefit of the product? Choose one answer. a. It improves eye comfort. b. It is washable. c. It improves screen contrast. d. It is adjustable. Question 54 Marks: 5 Questions 161-162 refer to the following servey.

To: Josie Wales Subject: The Quality of our. Accommodations at Oak Lodge Date: February? From: Jenny Jamieson You have been randowlyselectoo from a list of recent guests to receive a survey from us regarding your impressiQns on the quality of our services during your stay with us. Please be kind enough to fill out the form below, and we welcome any additional comments you can make that will help us to better serve you in the future. How would you rate:

Excellent. Good Poor Additional comments or suggestions: For the most part, the stay was enjoyable, but I have three complaints: room service was very slow and the food I received was cold, and mattress was somewhat lumpy, and this dave me a sore back.

Question 161: What is the purpose of the document? Choose one answer. a. To request a room service order b. To ask clients for advice in improving services c. To ask people to stay at their hotel d. To ask about where a good hotel can be found Question 55 Marks: 5 Question 162: What was Josie's complaint about room service? Choose one answer. a. The food was overpriced. b. The staff was unkind. c. The menu didn't have enough selection. d. The service wasn't quick. Question 56 Marks: 5 Questions 163-164 refer to the following memorandum.

To: All Managers From: Harold Geezer ,Company President

Date: Tuesday, July13 Because ovrecentissues related to discipline of employees, as well as dismissals where these employees have brought lawsuits against the company, I have decided that there is a need for a well-documented company policy regarding both discipline and dismissals. I have asked the Human Resources department to draft this document, and to have it completed by September 1st of this year. Once this document is completed, it will be distributed to all managers to be carefully reviewed. You will be given until September 7th to submit any concems you may have to Human Resources in writing. On September 15th, there will be a meeting of all managers, Human Resources and myself to make any final changes to the document, It will then be distributed to all employees on September 21st, who must then read it carefully and sign it by September 28th

Question 163: By when must employees sign the company policy? Choose one answer. a. September 1 st b. September 15th c. September 21 st d. September 28th. Question 57 Marks: 5 Question 164: How must managers submit their concerns about the document? Choose one answer. a. At a meeting b. Directly to employees c. In writing to human resources d. In writing to the president: Question 58 Marks: 5 Questions 165-166 refer to the following email.

TO: Edith Pricklie (gogogranny@yahoo.com) FROM: Francis Tranworth (frannietrannie@globaltravel.com) RE: Ticket confirmation DATE: December 12, 2004 Dear Mrs. Pricklie, I am writing to confirm that your flight to Bombay, India has been booked, with a departure date of April 6, 2005, returning May 12, 2005. The total price for the ticket will be $1,216, including all fees and taxes. We do, however, at this time wish to offer you an extended package which will include the airfare, as well as hotel accommodations during your stay, tours of the interesting sites in and around the city, as well as a private car to take you from place to place. We can offer you all of this for the low price of $2,999. Please verify which package you wish to receive, and we will print and mail your fligh ticket to you, along with vouchers for any other services you wish to receive. The deadline to pay for the ticket is March 6. Many Thanks, Francis Tranworth

Question 165: Which of the following is NOT included in the extended package? Choose one answer. a. A translator b. A flight ticket c. A private car d. Tours of the area Question 59 Marks: 5 Question 166: How will the ticket be sent to Mrs. Pricklie after she pays for it? X

Choose one answer. a. By courier b. By fax c. By mail d. She must pick it up in person. Question 60 Marks: 5 Questions 167-169 refer to the following letter.

Sassy Children's Day Camp 1873 Play Place Seattle, WA 29909 June 13 Mr. David Campbell 1987 Workers Drive Seattle, WA 29903 Dear Mr. Campbell We appreciate your interest in our July Day Camp program, and we wish to confirm that you will enroll your children in the program. As you are aware, our program offers the chance for your children to have many exciting experiences, both here at our facility, and at other locations in and around the city where we occasionally go on field trips. These field trips include visits to museums, amusement parks, trips to swimming pools, as well as nature walks, for which we have guides who are knowledgeable in the local animal and plant life. We make a serious effort to make every day at camp fun and educational. Your letter to us stated that you have three children, which means that you are eligible for our special group discount. The cost per child for the month for a single child is $599, but with three or more children, the cost is only $509, a 15 percent saving! This means you will need to pay the low total price of $1,527 for your entire family to attend the camp. Also, if your children have other friends who wish to attend the camp, they can enjoy the same savings if you book them all at once.

We look forward to your confirmation, and we look forward to seeing your wonderful kids here at Sassy Children's Day Camp. Sincerely, Jesse James Jesse James, Director Sassy Children's Day Camp

Question 167: What is the purpose of this letter to Mr.Campbell? Choose one answer. a. To confirm the children's enrollment b. To advise him of the ,services they offer c. To encourage him to have children d. To book tickets at the museum Question 61 Marks: 5 Question 168: How many children, at a minimum, mus be booked together for the camp in orde to qualify for a discount? Choose one answer. a. 1 b. 2 c. 3 d. 4 Question 62 Marks: 5 Question 169: Which of the following is NOT a benefit o the program? Choose one answer.

a. It's educational. b. It's free. c. It's exciting for children. d. It's cheerful. Question 63 Marks: 5 Questions 170-172 refer to the following advertisement.

Jeebus Corporation Request For Proposal (RFP) Jeebus Corporation has, in the immediate upcoming future, a need for assistance from a future partner company who can help further our goals by producing printed materials which will spread our message to as many people as possible. In order to fulfill this need, this partner would need to be able to fulfill the following requirements: 1. Have sufficient writing and editing staff to produce 5,000 words of high-quality advertising copy per month. 2. Have staff photographers available to photograph various conferences and other events so there can be attractive visuals included in the materials released. 3. Have access to affordable printing services capable of producing 300 to 500 thousand full-color copies of our monthly newsletter, which consists of 24 pages. Please submit your proposals by March 18, 2005. Proposals should be sent according to the contact information found on the cover page of this RFP.

Question 170: What kind of material does Jeebus Corporation need help producing? Choose one answer. a. Internet content b. Printed information c. Billboards d. TV advertising Question 64

Marks: 5 Question 171: How many words must writers and editor produce in a month? Choose one answer. a. 300 b. 500 c. 1,000 d. 5,000 Question 65 Marks: 5 Question 172: What kind of staff is NOT specifically mentioned as required at the future partner company? Choose one answer. a. Communications representative b. Photographer c. Editor d. Writer Question 66 Marks: 5 Questions 173-175 refer to the following notice. X

How to Build a Birdhouse

This is much more than a simple instructional manual explaining the materials required and the dimension of the pieces that must be fitted together to build a birdhouse. This book is full of tips with regard to proper sawing, nailing, screwing and gluing techniques that will help you to build the highest-quality birdhouse on your block! There is also information that can help you to choose the best wood when you visit your lumberyard, as well as painting tips that will help you decorate your birdhouse and protect it, so that many generations of your little friends can raise families in it.. These tips can be applied to any number of home carpentry projects after you practice them by building this little

wonder! 129 pages, expect 4-6 weeks for delivery. Completion of the birdhouse takes about 10 working hours.

Question 173: What kind of skill does this book give tips for? Choose one answer. a. Pottery b. Drawing c. Making wooden things d. Interior home decorating Question 67 Marks: 5 Question 174: Which of the following does the notice mention will protect the birdhouse? Choose one answer. a. Proper gluing b. Proper painting c. Proper nailing d. Proper screwing Question 68 Marks: 5 Question 175: Which of the following is NOT discussed in the notice? Choose one answer. a. Sawing techniques b. Selection of materials c. Decoration of the birdhouse d. Placement of the birdhouse Question 69 Marks: 5

Questions 176-177 refer to the following letter.

Yearly Athletics March 26 To: Mr. James Frank 99 Sahara Road, Canberra, Australia From: Jimbo Jones, Tournament Organizer 88 Gobi Drive, Sydney, Australia Dear Mr. Frank: I'm replying to your letter requesting that the cricket tournament be postponed from May 30 of this year to June 6. Unfortunately, we must decline this request. We understand your desire to include everyone, and we wish we could accommodate those teams which are unable to attend on the originally scheduled date. However, there has been too much work done to promote the event for the originally scheduled date. Also, Wiggly Field has already been reserved for May 30, and there is a steep penalty to be paid for changing the date. Best Regards, Jimbo Jones

Question 176: Why was a request made to reschedule the event? Choose one answer. a. There is no field available. b. The necessary preparations haven't been made yet. c. To include more teams in the event d. There could be a penalty if they go ahead as planned. Question 70 Marks: 5

Question 177: When will the tournament actually be held? Choose one answer. a. May 30th b. June 6th c. March 26th d. March 30th Question 71 Marks: 5 Questions 178-180 refer to the following advertisement.

Accounting Director Needed

The Bland Corporation is seeking highly skilled and motivated professionals to apply for the position of Accounting Director for the Northeast Division. Applicants must have an MBA, be certified CPAs, have a minimum of 10 years experience working in the accounting field, and have 5 years management experience. The job will include roughly 20 days of travel a year to domestic and international locations, and a very hard working attitude will be a requirement in this position. Benefits include full medical and dental family coverage, a six-figure salary, and an end of contract bonus, as well as a substantial retirement pension, depending on how many years of service the successful applicant provides. Please send your resume and cover letter to Ruth Jucinia at ruthjuice@bland.com

Question 178: How many years of accounting experience must applicants have? Choose one answer. a. 5 b. 6 c. 10 d. 20 Question 72 Marks: 5

Question 179: Which of the following is NOT required applicants? Choose one answer. a. A business degree b. A willingness to travel c. A hard working attitude d. A history of earning a high salary Question 73 Marks: 5 Question 180: What are the benefits of a successful applicant? Choose one answer. a. 100 thousand dollar yearly salary b. An apartment c. An overseas trip d. Health insurance Question 74 Marks: 5 Questions 181-185 refer to the following advertisement. Sign Up for GoodFCU E (electronic)-Statements or E-Notices and Be Entered to Win a $100 Gas Card! Dear WAYNE R. HUSH, Since you currently receive GoodFCU account E-Statements, you know they offer you a fast and easy solution for viewing your monthly/quarterly account statement in Computer Line. Other E-Notices that you may find useful are VISA E-Statements, Transaction Notices and the Loan Billing Notice. Sign up for E-Statements or E-Notices from now until July 31, 2006 and be entered to win one of three $100 Mobile gas cards.* It's perfect for your summer travels!

.VISA E-Statements work just like your GoodFCU account E-Statements. You receive an email notifying you that your VISA E-Statement is ready to be viewed in Computer Line. Also, with VISA E-Statements, a link is provided to make an online payment. .Transaction Notices are sent via email and inform you if you have an overdraft transfer from one account to another (for example, from savings to checking) or if you have a Non-Sufficient Funds (NSF) check. .Loan Billing Notices. Receive your loan payment notices and late notices (Instant-Cash, Home Equity Loan, etc) via email. When you select an E-Notice, you are also able to choose how many days before your due date you would like to receive the E-Notice. Sign Up Today! Login to Computer Line from the GoodFCU home page .Make sure your email address is current .Choose the "E-Services" menu .Choose "E-Correspondence Sign Up" from the drop down menu Select "Electronic" as your delivery method for the appropriate statements and/or notices (you may choose to receive all your statements and notices electronically by checking the box at the top of the list) .Enter and confirm your email address .Agree to the online disclosure Sincerely, Good Federal Credit Union-goodfcu@gfcu.net

To: goodfcu@gfcu.net From: Hush322@kodak.net Subject: Hi, this is Wayne Hush. Dear Good Federal Credit Union,

I signed up for the E-Statements, Transaction Notices and the Loan Billing Notice a few days ago, and I still didn't get my $100 Mobile gas card. I am actually going on a trip to Las Vegas in two days, so it would be very useful for me to have a gas card. Therefore, please check if you have made a mistake in not sending me the gas card or possibly it got lost on the way to my mailbox. I just want my gas card as soon as possible. Thank you. Sincerely, Wayne Hush Hush322@kodak.net

Question 181: What is the first email about? Choose one answer. a. It is a brochure from a bank introducing a new mortgage loan. b. It is showing how much Mr. Hush borrowed from the bank. c. It's introducing a way to get a $100 gift card when you sign up. d. It is advertising their new deals. Question 75 Marks: 5 Question 182: What is NOT one of their new services? Choose one answer. a. Electronic view of spending history b. Transaction notification c. Low interest loan d. Loan payment notice Question 76 Marks: 5 Question 183: What is one of the procedures to sign up for the service? Choose one answer. X

a. Choose E-Customer Service b. Choose E-Correspondence Sign Up c. Enter and change your password d. Enter your personal identification number Question 77 Marks: 5 Question 184: Why does Mr. Hush say he needs a gas card? Choose one answer. a. He doesn't have any money for gas. b. His car takes up lots of gas. c. He will need lots of gas soon. d. He wants to sell it to other people. Question 78 Marks: 5 Question 185: What is correct about the two readings? Choose one answer. a. Good Federal Credit Union has sent the gas card to Mr. Hush. b. Mr. Hush has not signed up for the new services yet. c. Good Federal Credit Union doesn't offer any free gas cards. d. Mr. Hush probably has not won the free gas card contest. Question 79 Marks: 5 Questions 186-190 refer to the following introduction and email.

Honors College Information Sessions Congratulations students, for your excellent academic achievement during your first semester at ASU. The Honors College is pleased to offer you an opportunity to learn

more about Honors College membership. You are invited to attend one of the Honors College introductory sessions noted below: January 23 -Monday -129 Shody Hall -4:30-5:30 pm January 24 -Tuesday -CI06 Colmes Hall- 4:30-5:30 pm First-year students may apply for membership in the Honors College during their second semester if they maintain at least a 3.5 G.P.A. and expect to reach sophomore standing by the end of the semester. If you are interested in applying after attending one of these sessions, you will schedule a time to meet with an Honors College adviser in EustaceCole Hall. If you cannot attend any session, you can make an appointment BEGINNING JANUARY 30 with an Honors College adviser by using the on-line scheduling system. Henry D. Cogner Dean, The Honors College E-mail: cogner@asu.edu

TO: HenryCogner <cogner@asu.edu> FROM: Jimmy Dashes <dashesjim@hotmail.com> SUBJECT: RE: Honors College Information Sessions Dear Prof. Henry Cogner, My name is Jimmy Dashes and I am a freshman in Arizona State University. Even before coming into ASU, I've heard great things about the Honors College and one of the goals that I've set this year was to get into the Honors College. But I feel that I've had to come a long way to even apply for the Honors College. My family's business has been going down ever since we moved to Arizona and}ast semester, I didn't get the money for the scholarship I earned, which was going to be used for my tuitions. So I had to work 12 hours a day every day for two months from September to November. Then at the end of November, before the final exam period, I got into a car accident, and 1 had to spend one week in the hospital.

My current G.P.A.after the first semester is 3.3. And I know that the G.P.A. has to be over 3.5 to be eligible to apply for the Honors College. However, I plead with you Prof. Cogner that you consider my situation and how it was inevitable for me to do not as well as I could and not get over 3.5 G.P.A.I thank you for your time and attention, Prof. Cogner. Siricerely, Jimmy Dashes ASUfreshman

Question 186: What is the purpose of the first passage? Choose one answer. a. To recruit staff to help students who apply for Honors College b. To find students among juniors to joi Honors College membership c. To offer students with high overall grade studying in Arizona State University d. To look for any students who can make to the introductory sessions Question 80 Marks: 5 Question 187: In which hall would you meet with an Honors College advisor? Choose one answer. a. Shody Hall b. Eustace-Cole Hall c. Honors Hall d. Colmes Hall Question 81 Marks: 5 Question 188: What should students who cannot make to introductory sessions do? Choose at least one answer.

a. You can visit the Honors College office to make an appointment with a advisor. b. You can go on the internet to make a appointment with an advisor. c. You can read the Honors College Handbook instead. d. You just go ahead and pick up the Question 82 Marks: 5 Question 189: Which one describes the student's o emotional state in the email most accurately? Choose one answer. a. He is satisfied with what he had through. b. He is very anxious that Prof. Cog will not accept him. c. He has no ambition to enter the college. d. He is sincere and hopeful. Question 83 Marks: 5 Question 190: What is NOT true about the student? Choose one answer. a. He had to miss two months of sc for working. b. He got into a car accident last semester. c. His family is not able to support financially right now. d. He really wants to get into the H College. Question 84 Marks: 5 Questions 191-195 refer to the following letters

May 23, 2006 Mr. Paul Aljouney

Standing Mobile Technology 81 Fulham Road London, SW3 6RD Dear Mr.Aljouney: I read in the July issue of the popular journal, New Technology, about your new cellular phone, the Ultra 700 1-2. As we are the major distributor of cellular phone accessories online, the Ultra 700 1-2 is the kind of product we look for. Our company, Wireless.com would be interested in selling the batteries, chargers, speakers, and other accessories that come with the Ultra 700 1-2, and of course the Ultra 700 1-2 itself. Would you please be kind enough to send us a sample Ultra 700 1-2 phone and the accessories that will accompany the Ultra 700 1-2 and the proposed list prices? I would also appreciate the opportunity to meet with your sales representative to discuss volume discounts. I look forward to hearing from you at your earliest convenience. Sincerely, Don Phillips Supply Manager Wireless.com

May 28, 2006 Don Phillips Wireless.com 32000 Business Center Indianapolis, IN 65344

Dear Don Phillips, I want to thank you for the great interest and attention you are giving to us. Yes, we will send you our sample accessories that accompany the phone and a sample phone as soon as possible. We should be able to send them to you by June I st if everything goes according to plan. Here's the list of accessories we have with our new product Ultra 700 1-2 and we hope that this will help you to come up with a good contract soon. We are in the process of producing more accessories which I have not included in the table. We will send you the rest of the accessory list as soon as we are ready to produce them successfully. Once again, thank you for your interest in our product. Sincerely, Paul Aljouney Standing Mobile Technology Production Manager Paul@SMT.com

Question 191: What is the purpose of Mr.Phillip' letter ? Choose one answer. a. He wants to buy Standing Mobile Technology Company. b. He wants to know if the S.M. T. Company has any new products. c. He wants to bargain with Mr. Aljouney to lower the price. d. He wants to sell S.M.T.'s new product. Question 85 Marks: 5 Question 192: What do you know about the Wireless.com Company? Choose one answer. a. It sells lots of electrohic products. b. It sells mobile phone attachments. c. It installs wireless connections for customers.

d. It turns normal phones into wireless. Question 86 Marks: 5 Question 193: How did Mr. Aljouney's response to the letter? Choose one answer. a. He isn't really interested in doing business with Mr. Phillips. b. He is excited to sell products to Mr. Phillips. c. He is unsure whether he should sign a contract with Mr. Phillips. d. He needs some time before he makes the decl'sl"on Question 87 Marks: 5 Question 194: What is NOT one of the products Standing Mobile Technology is producing? Choose one answer. a. Phone decorations b. Earphones made by Sennheiser c. Cellular phone batteries d. Ultra 700 1-2 Question 88 Marks: 5 Question 195: Which of the choices is true about the accessories? Choose one answer. a. Battery is the cheapest attachment. b. Earphones and Mic are dealt with different product. c. Phone cover costs less than $25. d. There are only two accessories for the Ultra 700 1-2. Question 89 X

Marks: 5 Questions 196-200 refer to the following e-mail.

From: Namsu Jeong <nam@ad.net> To: Aaron Prince <aaron@ad.net> Subject: Requests for information Date: Fri, Feb 2,2006 16:23 Since we introduced our new camera, we've been getting a lot of requests for more information. I started a checklist to make sure we keep track of what our potential customers want. New Prints sent me an e-mail yesterday requesting 100 brochures and a display stand. (Are the brochures back from the Make Ads yet?) Inside Photo asked me this morning to get a sales rep to call. All the representatives are at a meeting and won't be able to return calls until Feb 5, next Monday. However, I will talk to the reps manager to see if they can finish their project earlier to talk to our clients.

From: Aaron Prince <aaron@ad.net> To: Namsu Jeong <nam@ad.net> Subject: Re: Requests for information Date: Fri, Feb 2, 2006 17:35 Today, I received requests for brochures from Marvel Film, Digital Zip, and Media Top.Bea Gomez of Camera.com sent an e-mail yesterday, Feb 1st, and she wants a sales representative to call, and she also wants to get info on promotional materials. Unfortunately, the brochures won't be ready until next week. This afternoon, I'll fax a promotional flyer to each of them and tell them the brochures will be sent on Feb 6th. I'll also tell them about our new processing service.

Question 196: What is true about the two e-mails? Choose one answer.

a. They are sent to their all group members. b. They share information about their business. c. They are written day after day. d. They contain the phone & fax number also. Question 90 Marks: 5 Question 197: What is one of the problems they are experiencing? Choose one answer. a. The brochures have the wrong information. b. They still haven't introduced their new camera to the market yet. c. The printing company hasn't finished printing the brochures yet. d. The brochures will be ready by tomorrow. Question 91 Marks: 5 Question 198: When will they provide the brochures to their clients? Choose one answer. a. Feb. 1st b. Feb. 2nd c. Feb. 5th d. Feb. 6th Question 92 Marks: 5 Question 199: What does Aaron plan to do? Choose one answer. a. Visit each client to talk to them about their new product b. Fax a promotional flyer to clients c. Find other representatives who are free

d. Send an email to 8ea Gomez of Camera.com Question 93 Marks: 5 Question 200: Which of the following describes their job correctly? Choose one answer. a. They make and design cameras. b. They assemble their new products. c. They run the business with their friends. d. They promote their new products. Question 94 Marks: 5

Questions 191 through 195 refer to the following chart and memo.
Customer Survey Results, March 2006 The following chart shows the results of a recent survey carried out over a four week period at six different branches of Buyways. Customers were given a form to fill in after they had finished shopping and were asked to consider the following reasons for choosing Buyways as their regular supermarket: * Quality -Is quality of the products on sale a significant factor in choosing Buyways? * Price -Are prices at Buyways competitive, and does this influence your decision to shop here? * Range of products -Does Buyways offer a wide range of goods, and how important is this to you? * Service -How important is selVice, and does this influence your decision to shop here? * Advertising -Did you come here as a result of our advertising? If so, please specify. How important is advertising in shaping your choice of supermarket?

* Location -How important is location: distance from home/office, availability of other amenities, transportation, etc.? Please specify.

Memo To: Andy Gilbert, Jane Patel, Michael Alans From: Jimmy McClellan Re: Customer Survey Date: April 3, 2006 The results of the survey have been tabulated, and this is what they look like. I'm reasonably satisfied, but on reflection, I think we should have worked the questions so that we got more detailed answers. For instance, it's not clear whether customers just don't care much about service, or whether they think we don't offer very good service. There's a pretty significant difference between the two. But anyway, I think it gives us something to base future advertising and promotional campaigns around. As age increases, customers claim that advertising affects their decisions less. So we might want to focus future campaigns on our younger customers. I'm not going to comment on everything here - I'll save that for Friday's meeting. However, I do want you all to look at the chart carefully and bring some concrete ideas with you on Friday.

Question 191: What information is shown in the chart? Choose one answer. a. Reasons why people shop at one particular supermarket chain b. Reasons people are dissatisfied with most supermarket chains c. Reasons why people choose supermarkets near their homes d. Reasons people watch advertising Question 95 Marks: 5 What do the recipients of the memo probably do? X

Choose one answer. a. Work as sales clerks for Buyways b. Work in the advertising department of Buyways c. Work as suppliers for Buyways d. Work as shelf stackers Question 96 Marks: 5 What criticism does Jimmy McClellan make of the survey? Choose one answer. a. The answers are ambiguous. b. The data took too long to collate. c. The sample group of customers was too large. d. A lot of the forms were not filled in accurately. Question 97 Marks: 5 Who claimed to be most affected by advertising? Choose one answer. a. Shoppers in their 20S b. Shoppers in their 30S c. Shoppers in their 40S d. Shoppers in their 50S Question 98 Marks: 5 Why doesn't Jimmy McClellan give a detailed analysis in the memo? Choose one answer. a. He didn't have enough time. b. He doesn't like writing. X X X

c. He is waiting until he meets the other in person. d. He didn't have enough paper. Question 99 Marks: 5

Questions 196 through 200 refer to the following letter.

Eden Mail Order PO Box 34 New London, CT 06320 Dear Sirs, I recently ordered several items from the Eden Mail Order Fall catalog. This is the first time that I have used your services. Although one of my acquaintances warned me that she had experienced problem with your company, I put it down to her bad luck, and, attracted by the designs of your products, placed an order of my own using the order form enclosed with the catalog. As a first-time customer, I was entitled to free delivery on orders of over $50. I easily qualified for this but on receiving my credit card statement, I discovered I had been charged $20 for delivery.Despite three phone calls to your customer service agents, this, has yet to be rectified. Next, of the five items which I ordered, three were the wrong color, and four were the wrong size. Again, despite several phone calls, I am still waiting for replacements. I am willing to give Eden one more chance, but if these problems have not been resolved before the d of the month, I will be demanding a refund and will be informing the Better Business Bureau. Sincerely, Sarah Martin

Bringing the Best to Your Doorstep

Eden Mail Order PO Box 34 New London, CT 06320 November 1st Sarah Martin . 1802 Green Ln Apt #307 Woolwich, ME 04579 I Dear Ms, Martin, On behalf of Eden Mail Order, I offer our sincerest apologies for all the trouble you have had with your I .order, As you may know, Eden is a new business, and while this does not excuse incompetence, we have had I a lot of problems and have made a lot of mistakes due to our lack of experience. We have now changed our . .supplier and as of next week, will be using the services of a different delivery compony. We hope that this will . .eliminate errors of the kind you experienced, I I have contacted your credit card company to remove the delivery charges, and I am confident that you .I will have your complete order within the next two days. To thank you for your patience and understanding, please find enclosed a $50 gift voucher, redeemable for items in any of our catalogs. . Again, I apologize for any inconvenience which you may have suffered. Sincerely, Laura French

Question 196: Why did Sarah Martin write to Eden Mail Order? Choose one answer. a. To place an order b. To enquire about delivery charges c. To complain about poor service d. To request a catalog

Question 100 Why did Sarah ignore warnings about Eden Mail Order? Choose one answer. a. She didn't understand them. b. She didn't think she would have any problems. c. She thought her friend was talking about a different company. d. She likes to take risks.

Time Remaining

You are logged in as