William M. Webb Jr.

6401 Monterrey Creek Dr. Apt. 202 , Durham, NC 27713 , (252) 903-1476 wmwjr07@hotmail.com OBJECTIVE To obtain a Management position with a dynamic corporation where I can use my energy and skills to develop, motivate, lead and encourage employee productivity. EDUCATION North Carolina Central University, Durham NC Business Administration, Minor in Management, May 2008 WORK EXPERIENCE Sams Club, Durham, NC Assistant Manager, May 2012-Present Interpret Operating Income Statement,sales forecasting, and to prepare and maintatin departmental and facility budgets Ensuring competitive pricing and appropriate assortment in assigned areas and participating in the review of competitve demographics and economic trends Accurately and efficiently maintain assigned records, Company funds, and property in accordance with Company policies and procedures Develop and motivate Associates and assess their performance Priortize work assignments and complete duties within established work routines and procedures Sams Club, Durham, NC Department Manager, September 2006- April 2012 Promoted to manager position in 2009 to recruit, train and supervise 5+ member service associates Foster an environment in which members enjoy high levels of service and employees are motivated to deliver top performance Managed front-end operations to ensure friendly and efficient transactions at checkout Elevated store members-satisfaction index from 67% to 86% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Worked directly with management on special tasks such as; training new employees, hosting leadership and diversity seminars Charged with reducing shrink at our store by following company policies and procedures Contributed to significant improvements in member satisfaction and sales by providing quality customer service RECOGNITION Won Associate of the Year for instrumental role in driving record-high sales , propelling store to improve ranking from #1 in territory to #27 in company by 2010. Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs. Work Related Training Successfully completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership and performance assessment Activities A Member of Sam's Club Shrink Team, Leadership Team, Marketing Team and Hiring Team SKILLS Proficient in Microsoft Word, Excel, PowerPoint