LIC

Start

IFA to meet / follow with prospective customer

If prospect is interested, IFA collects the Application Form, Documents & CHQ/DD

Check as per product checklist Yes Submits all the docs to LTF- Branch

No No

Follow-up / Recollected of required pending documents

No After Scrutiny Return incomplete application along with the documents to IFA

Yes Scans docs as per Omniscan process Original set dispatch to Manufacture/ Issuer

No Recon by CentralOPS Follow-up open cases

Commission Payout to IFA

Monthly MIS

MF
IFA to meet / follow with prospective customer

Start

If prospect is interested, IFA collects the Application Form, Documents & CHQ/DD

Check as per product checklist Yes Submits all the docs to LTF- Branch

No

Follow-up / Recollected of required pending documents

After Scrutiny Yes Scans docs as per Omniscan process along with acknowledgment slip / and scan docs through Funds Net software and submit to RTA BSA to hand over the acknowledgment slip to IFA /AMC to mail acknowledgment slip to customer directly

Return incomplete application along with the documents to IFA

Original set dispatch to Manufacture/ Issuer or CAMS within 72 hrs

Follow-up open cases Recon by CentralOPS

Commission Payout to IFA

Monthly MIS

JM

Start

IFA to meet / follow with prospective customer

If prospect is interested, IFA collects the Application Form, Documents & CHQ/DD

Check as per product checklist Yes Submits all the docs to LTF- Branch

No

Follow-up / Recollected of required pending documents

No After Scrutiny Return incomplete application along with the documents to IFA

Yes Courier all the forms to nearest JM Branches JM to courier back the acknowledgment slip

Acknowledgment slip to be uploaded on Omniscan

No Recon by CentralOPS Follow-up open cases

Commission Payout to IFA

Monthly MIS

IHO

Start

IFA to meet / follow with prospective customer

If prospect is interested, IFA collects the Application Form, Documents & CHQ/DD

Check as per product checklist Yes Submits all the docs to LTF- Branch

Follow-up / Recollected of required pending documents

After Scrutiny

Return incomplete application along with the documents to IFA Yes

BSA to bank the cheque at the HDFC bank branch given by IHO

Scans docs in Omniscan

Original set dispatch to Manufacture/ Issuer

No Recon by CentralOPS Follow-up open cases

Commission Payout to IFA

MIS

LTGI
Start IFA to meet / follow with prospective customer

If prospect is interested, IFA collects the Application Form, Documents & CHQ/DD

Check as per product checklist Yes Submits all the docs to LTF- Branch

Follow-up / Recollected of required pending documents

After Scrutiny Yes BSA to maintain set of documents (proposal form/Cheque/CMS acknowledgement slip (against which the cheque will be banked) /supporting documents as per document checklist)

Return incomplete application along with the documents to IFA

BSA to scans forms & E-mail the same to LTGI branch mapping contact detail with cc to central ops

Copy of the policy to be emailed back to the designated ID of the BSA Issuer

BSA to maintain the excel of each policy carrying the policy No & e-mail the same to mapped LT-GICL Branch Operations person Original set dispatch to Manufacture/ Issuer

BSA to submit cheque to CMS & email the CMS MIS to LTGICL Branch cashier

LTGI will provide feed file on a daily basis, which will be automatically uploaded into the RMS system for transaction tracking and updation into WMS Commission Payout to IFA (twice a month)

Actual policy generation within 3 days

Start

IFA to meet / follow with prospective customer

PMS

If prospect is interested, IFA to collect KYC / Term Sheet / POA / De-mat and Cheque from the client.

Check as per product checklist Yes Submits all the docs to LTF- Branch

No

Follow-up / Recollected of required pending documents

No After Scrutiny Return incomplete application along with the documents to IFA Yes BSA to scan all set of document on Omni for access to central ops & courier Set of documents to reach L&T PMS/ Principals Zonal/Regional Office before closure Principal to revert with the acknowledgment slip, BSA to upload it on omni/ L&T PMS Team or Principle send a transaction MIS to Central Ops in 7 working days post product closure or pre-defined dates No Central ops to recon & upload MIS on RMS Yes L&T PMS to send commission receivable MIS & debit note to central ops Follow-up open cases

Central Operations Team will raise a debit note as per the commissions file and send it to L&T PMS/ Principal

AUTO LOAN

Start

IFA to carry free basic FP

FP

IFA to fill customer application form

IFA to collect cheque for appropriate amount& copy of PAN card amount If, agrees IFA then needs to click on Create FP with his / her WMS login on IFA Portal

IFA to do KYC detail entry on the portal and click on COMMIT,

IFA to take 2 copies of the advice copy

IFA to submit one copy of the advice with the cheque and PAN copy to the BSA & second copy to the customer

IFA to manually input the customer data on FP module of WMS system

Transaction info captured will flow into RMS Central Ops to do the scrutiny scrut iny

BSA to upload document set on Omniscan & pass on cheque & advice copy to CSG for BMS process

BSA to courier acknowledgment slip to central ops CentralOps to do correction (If required)

BSA to run cheque for BMS clearing status process No If OK Yes

The closure will trigger the availability of the FP for viewing and printing on WMS

The IFA can print the report and submit the same to the customer

RMS to generate serially numbered and printable invoice for each FP transaction & get it signed

Central Ops to mal invoice to the customer directly