TTSL, Shimla 1

PROJECT
ON

Job Satisfaction of Associate Employees in TTSL, Shimla

Submitted To:
Anuranjan Minj HR Manager, TTSL, Mohali (Punjab).

Submitted By:
Pradeep Kumar Student of MBA (G), Shoolini University, Solan (HP).

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CERTIFICATE
The project Job satisfaction of associate employees in TTSL, Shimla (HP circle) is submitted by Pradeep Kumar Bhardwaj under my guidance and supervision.

Mr. Anuranjan Minj HR Manager, TTSL, Mohali.

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ACKNOWLEDGEMENT

Its my pleasure to undergo my summer training in such an enormous & renowned organization TATA TELESERVICES LIMITED to enhance my skills and to increases my level of knowledge in my respective area that is Human Resources. The project could not be possible without the guidance of my project guide Mr. Anuranjan Minj so I wish to express my sincere gratitude to providing me all needed information for the completion of this project. I specially thank to Mr. T.D. Negi (Admin/HR head, Shimla), Mr. Rohit Aahuja (HR Executive), Mr. Rohit Sharma (HR/Admin Executive) for their kind cooperation. Therefore I got a chance to interact with employees and got the questionnaire filled up from employees and got idea and their views regarding their job satisfaction with TTSL.

Pradeep Kumar Bhardwaj MBA 3rd Semester, Shoolini University, Solan (HP).

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PREFACE

Today, job satisfaction is very important attribute which is frequently measured by every organization. The project which is given to me is Job satisfaction of employees in TTSL Shimla. The research study has increased my knowledge and skill in my area of specialization. The survey has focused on job satisfaction of associate employees in telecom sector in Shimla circle. This project gives me a chance to interact with associate employees in organization and to find out their level of job satisfaction with TTSL. I also got a chance to learn from HR employees under the guidance of Mr. Anuranjan Minj. In this project, the area of my study is the job satisfaction of associate employees in TTSL, Shimla circle.

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EXECUTIVE SUMMARY
This project is related to job satisfaction of associated employees in TTSL, Shimla. Job dissatisfaction can contribute to multiple organizational problems and has been associated with increased levels of turnover and absenteeism, which ultimately cost the organization in terms of low performance and decreased productivity More tenured employees were more were more likely to being very satisfied overall than were employees less than three years of tenure at their organization. It is important for HR, as a strategic business partner, to be aware of not only the needs and composition of the workforce but also environmental factors and trends. According to survey, employees overall satisfaction with their current job in TTSL, Shimla is 85 %. There are 27 associate employees in TTSL, Shimla who fill the questionnaire and provide all needed information to find their level of job satisfaction. There is several factors influence employees job satisfaction, and these factors are dynamic. For example: TTSL Environment, career opportunity, job security, seniors motivation, Salary package, training & development program, etc. The factors due to which employees are mostly satisfied are TTSL environment, seniors motivation, work culture, work place, and timely disbursement of salary. And the factors due to which employees are mostly dissatisfied are salary package, job security, rewarding system, and chance to work on different project. There are maximum numbers of employees who lies between the age group of 25-30 and the reason of their joining to TTSL is TTSL reputation as a good place to work. There are only 55 % employees who know Vision, Mission & values of TTSL. So the conclusion that comes out from the whole survey is in TTSL, Shimla 85 % employees are satisfied with company and 93 % of employees are like to refer their friends to apply for job in TTSL.

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TABLE OF CONTENT

CHAPTER

TOPIC
TITLE PAGE CERTIFICATE FROM PROJECT GUIDE ACKNOWLEDGEMENT PREFACE EXECUTIVE SUMMARY INTRODUCTION TO TTSL INTRODUCTION TO JOB SATISFACTION REVIEW OF LITERATURE RESEARCH DESIGN OBJECTIVE OF RESEARCH DATA COLLECTION ANALYSIS & INTERPRETATION OF DATA ANALYSIS & INTERPRETATION OF DATA ANALYSIS OF DATA INTERPRETATION OF DATA LIMITATION OF DATA SUMMARY OF THE STUDY CONCLUSION SUGGESTION BIBLIOGRAPHY QUESTIONNAIR

PAGE NO.
1 2 3 4 5 7-9 10-12 13-14 16-18

01. 02. 03. 04.

05.

19-38

06.

39-45

http://www.innovation.cc/book-reviews/huq_rosana_bk_rev_doughty_v16i1a14.pdf

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CHAPTER-01 INTRODUCTION TO TTSL

The Tata Group is unique in more ways than one. Established by Jamsetji Tata in the second half of the 19th century, the Group has grown into one of the biggest and most respected business organizations, thinks in no small part to its entrepreneurial vision, its commitment to ideals that put people before profits and its fortitude in the face of adversity. TATA is a brand name and it is playing a key role in the growth of the industry. In the beginning it was only in the vehicle segment like: - TATA Trucks, TATA motors etc. But as the time changed it also came into Teleservices with the name of TATA Indicom especially in mobile segment. TATA came into the Teleservices segment in 1995. It was the first to launch CDMA mobile service in India. Tata Teleservices Limited has also become the first Indian private telecom operator to launch 3G services in India under the brand name Tata DOCOMO, with its recent launch in all the nine telecom Circles where it bagged the 3G license.

Tata Indicom redefined the existing prepaid mobile market in India by unveiling their offering Tata Indicom Non Stop Mobile which allows customers to receive free incoming calls. Tata Teleservices today has Indias largest branded telecom retail chain and is the first service provider in the country to offer an online channel http://www.i-choose.in to offer post paid mobile connections in the country. Tata Teleservices has a strong workforce of 6000. In addition, TTSL has created more than 20,000 jobs, which will include 10,000 indirect jobs through outsourcing of its manpower needs.

Today, Tata Teleservices (Maharashtra) Limited serves over 15.9 million customers covering over 3200 towns.

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Tata Teleservices is targeting to achieve 100 million subscribers by 2011 offering world-class technology and user-friendly services in 20 circles.

Today it is dealing in various segments of Teleservices like in mobile, landline, Internet, Data card and other internet and intranet facility. It is growing at a rapid speed in telecom sector and giving a healthy competition to other companies which are in the same segment. It is more popular in this sector because of its attractive schemes, plans and better facility at a most suitable and competitive price. Its market share is growing rapidly in telecom sector and it is dealing in Tele sector very smartly.

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VISION, MISSION AND VALUES OF TTSL

VISION: - Trusted service to 100 million happy customers by 2011. MISSION: - To empower every Indian to connect with the world affordably. VALUES: Fairness through meritocracy Trust based on accountability Tenacity for results Pioneering spirit Excellence in execution Leadership with humility.

BRANDS UNDER TTSL 1. 2. 3. 4. 5.

TATA photon+ Virgin Mobile TATA Indicom Walky TATA DOCOMO TATA Indicom.

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VARIOUS DEPARTMENTS IN TTSL

1. Human Resources 2. Marcom 3. IT 4. CSD 5. Marketing 6. Finance 7. Sales 8. E & T 9. Supply Chain Management 10.Admin 11.Business Excellence

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CHAPTER-02 INTRODUCTION TO JOB SATISFACTION OF EMPLOYEES

Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of ones job; an affective reaction to ones job; and an attitude towards ones job.

Job Satisfaction is the favorableness or un-favorableness with which the employee views his work. It expresses the amount of agreement between ones expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of ones environment of job is an important part of life as Job Satisfaction influences ones general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer. However, more comprehensive approach requires that many factors are to be included before a complete understanding of job satisfaction can be obtained. Such factors as employees age, health temperature, desire and level of aspiration should be considered. Further his family relationship, Social status, recreational outlets, activity in the organizations etc. Contribute ultimately to job satisfaction.

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FACTORS INFLUENCING JOB SATISFACTION The major factors influencing job satisfaction are presented below: SUPERVISION: To every employee, Supervision is equally a strong contributor to the job satisfaction as well as to the job dissatisfaction. The feelings of workers towards his supervisors are usually similar to his feeling towards the company. The role of supervisor is a focal point for attitude formation. Bad supervision results in absenteeism and employee turnover. Good supervision results in higher production and good industrial relations.

CO-WORKERS: Various studies had traced this factor as a factor of intermediate importance. Ones associates with others had frequently been motivated as a factor in job satisfaction. Certainly, this seems reasonable because people like to be near their friends. The employees derive satisfaction when the co-workers are helpful, friendly and co-operative.

PAY: Studies also show that most of the employees felt satisfied when they are paid more adequately to the work performed by them. The relative important of pay would probably changing factor in job satisfaction or dissatisfaction.

AGE: Age has also been found to have a direct relationship to level job of satisfaction of employees. In some groups job satisfaction is higher with increasing age, in other groups job satisfaction is lower and in other there is no difference at all.

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MARITAL STATUS: Marital status has an important role in deciding the job satisfaction. Most of the studies have revealed that the married person finds dissatisfaction in his job than his unmarried counterpart. The reasons stated to be are that wages were insufficient due to increased cost of living, educations to children etc.

WORKING CONDITION: The result of various studies shows that working condition is an important factor. Good working atmosphere and pleasant surroundings help increasing the production of industry. Working conditions are more important to women workers than men workers.

Superior-Subordinate Communication Superior-subordinate communication is an important influence on job satisfaction in the workplace. The way in which subordinates perceive a supervisors behavior can positively or negatively influence job satisfaction. The relationship of a subordinate with their supervisor is a very important aspect in the workplace.

So, Job satisfaction is a very important attribute which is frequently measured by organizations.

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CHAPTER-03 REVIEW OF LITERATURE

1. JOB SATISFACTION OF EMPLOYEES IN HNS INFOTECH LTD. This study attempts to evaluate job satisfaction of HNS INFOTECH LTD. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of officers. It also investigates the impacts such as, work experience, age, and sex differences on the attitudes toward Job Satisfaction. The result shows that salary, efficiency in work, fringe supervision, and coworker relation are the most important factors contributing to job satisfaction. Private sectors have higher levels of job satisfaction than those from public sectors as they enjoy better facilities and supportive work environment. Sex and age differences have relatively lower level of impact on it. The overall job satisfaction of the employees is at the positive level.

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2. JOB SATISFACTION OF BANK OFFICERS IN TAMIL NADU. This study attempts to evaluate job satisfaction of bank officers. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of officers. It also investigates the impacts of bank type, work experience, age, and sex differences on the attitudes toward job Satisfaction. The result shows that salary, efficiency in work, fringe supervision, and coworker relation are the most important factors contributing to job satisfaction. Private bank officers have higher levels of job satisfaction than those from public sectors as they enjoy better facilities and supportive work environment. Sex and age differences have relatively lower level of impact on it. The overall job satisfaction of the bank officers is at the positive level.

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CHAPTER-04 RESEARCH DESIGN

OBJECTIVE OF RESEARCH

To Study the job satisfaction of associate employees in TTSL, Shimla. To Measure the satisfaction levels of associate employees on various factors and give suggestions for improving the same. To measure the level of satisfaction of employees with respect to the company.

To discover the various expectations that determines the satisfaction level of employee(s).

To increase the satisfaction level of associate employees in TTSL.

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DATA COLLECTION

The data was collected all primary, collected through personal interviews in the form of questionnaire.

Primary Data: Primary data was collected from the associated employees of the company and a sample size of 27 employees. The data collected basically aimed at finding out the job satisfaction of associated employees in TTSL, Shimla. This was done by two methods: Questionnaire Personal Interview

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ANALYSIS & INTERPRETATION OF DATA

All the information/data collected through questionnaires' were first transferee into master table which facilitated the tabulation of data in the desired form.

QUANTIFICATION OF THE RESPONDENTS A 5-point scale was used to quantify each response of half of the questions. Responses on the 5-point scale were very satisfied, satisfied, neutral, dissatisfied and very dissatisfied. Very satisfied was given score 1, satisfied was given score 2 & so on.

In this phase the data collected through the questionnaires and personal interviews from associate employees of Tata Teleservices Ltd. In Shimla circle and all questionnaires are analyzed on the basis of 27 employees from TTSL Company. Based on the analysis in the pictorial diagrams such as GRAPHS, and other diagrams have been used below to interpret the data of questionnaire.

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CHAPTER-5 ANALYSIS AND INTERPRETATION OF DATA

INTERPRETATION OF DEMOGRAPHIC DETAILS
1. AGE of Employees Age of Employees PERCENTAGE (%) Total 7 25.9 14 51.8 5 18.5 1 3.7 0 0

Age Group 20-25 25-30 30-35 35-40 > 40

Age of Employees PERCENTAGE (%)

60 50 40 30 20 10 0 20-25 25-30 30-35 35-40 > 40 Age of Employees PERCENTAGE (%)

According to survey, most of the employees in TTSL, Shimla are lies in the age group of 25-30. The percentage of these employees are 52 % and then the employees who lies in age group of 20-25 are 26 % and in 30-35 there are 18 % of employees and minimum number of employees are in age group of 35-40.

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2. Tenure With TATA

Tenure With TTSL

NO. OF YEARS TOTAL PERCENTAGE (%)

0-2 Years 2-4 Years 4-6 Years 6-8 Years > 8 Years

11 4 12 0 0

40.7 14.8 44.4 0 0

Tenure With TTSL PERCENTAGE (%)

45 40 35 30 25 20 15 10 5 0 0-2 Years 2-4 Years 4-6 Years 6-8 Years > 8 Years

Tenure With TTSL PERCENTAGE (%)

There are 41 % of employees having tenure with TTSL is 0-2 years. And 44 % of employees in TTSL having tenure with TTSL are 4-6 years and 15 % of employees having tenure with 2-4 years in TTSL.

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3. MARITAL STATUS

Married Unmarried

Marital Status PERCENTAGE (%) Total 14 51.8 13 48.1

Maritial Status PERCENTAGE (%)

52 51 50 49 48 47 46 Married Unmarried Maritial Status PERCENTAGE (%)

In survey, there are 52 % married employees and 48 % unmarried employees fill up the questionnaire. Marital status is one of the major factors that affect the level of job satisfaction.

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TABLE 1
What are the reasons for joining TTSL? Total PERCENTAGE (%)

Unemployed & needed a job Fringe Benefits TTSL as a good place to work Other

7 0 17 3

25.9 0 62.9 11.1

PERCENTAGE (%)
70 60 50 40 30 20 10 0 Unemployeed & needed a job Fringe Benefits TTSL as a good place to work Other PERCENTAGE (%)

According to survey, researcher found that 63 % of employees are joining TTSL because they found that TTSL as a good place to work and 26 % of employees join TTSL because they dont have any job. Apart from that 11 % employees give some other reason to join TTSL like they think that TTSL is a place where opportunities are given to learn more and more.

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TABLE 2
What is the best thing about working for this company?

Salary package TTSL Environment Support & Motivation by Seniors Career Opportunities All of Above

Total PERCENTAGE (%) 0 0 8 29.6 3 11.1 8 29.6 8 29.6

PERCENTAGE (%)
30 25 20 15 10 5 0

PERCENTAGE (%)

According to employees, the best thing about working for this company, 30 % employees choose the TTSL environment, career opportunities and all of factors that given in questionnaire. And only 11 % of employees choose the option of support/motivation by seniors.

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TABLE 3
What bother you the about working for this company?

Salary package TTSL Environment Support & Motivation by Seniors Career Opportunities Tools & resources to do job

Total PERCENTAGE (%) 6 22.2 1 3.7 4 14.8 15 55.5 1

PERCENTAGE (%)

Salary package TTSL Environment Support & Motivation by Seniors Career Opportunities Tools & resources to do job

The thing that bothers most of the employees in TTSL is career opportunities. There are 55 % employees for that career opportunity hassle most and than 22 % employees choose salary package and 15 % of employees think that support/motivation by senior bother most to them.

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TABLE 4
What could the company do to enhance your satisfaction as company employee? PERCENTAGE (%)

Employee Engagement Motivation by Senior Training & Development Program IF Other

Total 6 7 6 8

22.2 25.9 22.2 29.6

PERCENTAGE (%)

Employee Engagement Motivation by Senior Training & Development Program IF Other

According to survey, approximate all employees want every factor to enhance their satisfaction as a company employee. Here the last option (other) show that employee want all factors in company that shown above. 22 % employees choose the option of employee engagement, 26 % employee choose motivation by seniors and 22 % employees choose training and development program in company.

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TABLE 5
Do you feel that employees are recognized as individual? PERCENTAGE (%)

ALWAYS USUALLY SOMETIMES RARELY NEVER

Total 7 4 7 4 5

25.9 14.8 25.9 14.8 18.5

PERCENTAGE (%)

ALWAYS USUALLY SOMETIMES RARELY NEVER

According to survey, 26 % employees feel that employees are always and sometimes recognized as individual, 15 % employees feel that employees are usually and rarely recognized as individual, and 18 % employees feels that they never recognized as individual.

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TABLE 6
Would you refer a friend to apply for job at this company? PERCENTAGE (%)

YES NO

Total 25 2

92.5 7.4

PERCENTAGE (%)

YES NO

When researcher asks employees that, would you refer a friend to apply a job at this company? Than 93 % employees say yes they want to and only 7 % employees say no. This reaction of employees also helps to find out their job satisfaction in company.

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TABLE 7
General Working Condition PERCENTAGE (%)

VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

29.6 49.58 13.32 5.92 1.48

PERCENTAGE (%)
50 45 40 35 30 25 20 15 10 5 0

PERCENTAGE (%)

The above graph shows the average result of all the factors that comes under general working condition like ethical and pride working in TTSL, working hours each day, flexibility in scheduling, location of work, and amount of paid vacation time/sick leave offered.

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TABLE 8
Monetary Benefits PERCENTAGE (%)

VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

12.21 27.01 29.6 19.61 11.1

PERCENTAGE (%)
30 25 20 15 10 5 0 PERCENTAGE (%)

According to survey, there are 12 % and 27 % employees who are very satisfied and satisfied with monetary benefits of TTSL. And approximate 30 % employees are dissatisfied with monetary benefits in TTSL. There are 30 % employees are also there who are neither satisfied nor dissatisfied with monetary benefits in TTSL.

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TABLE 9
Salary Benefits PERCENTAGE (%)

VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

16.28 27.38 25.9 22.2 8.14

PERCENTAGE (%)
30 25 20 15 10 5 0 VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

PERCENTAGE (%)

In TTSL, salary is the major factor that affects the job satisfaction of associate employees. Here, approximate 45 % employees are satisfied with salary benefits and 30 % employees are dissatisfied with salary benefits. And 25 % employees are chosen the neutral option in questionnaire.

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TABLE 10
Working Environment PERCENTAGE (%)

VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

20.72 49.21 18.5 4.81 5.92

PERCENTAGE (%)
VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

5% 19%

6%

21%

49%

Here working environment means work culture, place of work and the working & medical safety in TTSL. TTSL provides a good working environment to their employees that why 70 % employees in TTSL are satisfied with working environment in TTSL. And only 11 % employees are dissatisfied with working environment in TTSL.

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TABLE 11
Work Relationship PERCENTAGE (%)

VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

40.7 35.15 6.29 7.4 7.4

PERCENTAGE (%)
45 40 35 30 25 20 15 10 5 0

PERCENTAGE (%)

According to study, 76 % of employees in TTSL are satisfied with their relation to co-workers, supervisor, and intra- department. And 16 % employees are dissatisfied with their working relationship in TTSL. There are 7 % employees are also there who are neither satisfied nor be dissatisfied with their work relationship in TTSL.

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TABLE 12
Uses of Skill & Ability PERCENTAGE (%)

VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

17.02 61.42 18.5 0 2.22

PERCENTAGE (%)
PERCENTAGE (%)

61.42

17.02

18.5 0 2.22 VERY DISSATISFIED

VERY SATISFIED

SATISFIED

NEUTRAL

DISSATISFIED

According to study, 79 % of employees agree with the point that TTSL provides them opportunities to utilize your skill and talents and to learn new skills. And 19 % employees are neutral with this point. But there are 2 % employees in TTSL who want the additional training & education program in TTSL.

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TABLE 13
Help Through Seniors PERCENTAGE (%)

VERY SATISFIED.. SATISFIED.. NEUTRAL DISSATISFIED.. VERY DISSATISFIED

25.16 57.72 15.54 2.96 0

PERCENTAGE (%)
60 50 40 30 20 10 0

PERCENTAGE (%)

Here help through seniors covers all the factors from seniors side like motivation, important information cascade, and feedback mechanism. In TTSL 83 % employees are satisfied with their seniors and only 3 % employees are dissatisfied with them. 16 % employees are also there who are neutral with these factors.

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TABLE 14
Job satisfaction in work PERCENTAGE (%)

VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

5.92 35.52 41.44 14.8 2.22

PERCENTAGE (%)
VERY SATISFIED SATISFIED NEUTRAL 2% 15% 6% 36% DISSATISFIED VERY DISSATISFIED

41%

Job satisfaction in work include the factors like tools & resources to do my job well, chance to work on different project, and balance between work and life. In TTSL, 42 % employees are satisfied with these factors and 17 % are dissatisfied with these factors. Apart from that 41 % employees are chosen the neutral option regarding these factors.

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TABLE 15

VISION, MISSION & VALUES OF TTSL

PERCENTAGE %

KNOW DON'T KNOW

56 44

PERCENTAGE %
KNOW DON'T KNOW

44% 56%

According to study, in TTSL there are 56 % employees who know Vision, Mission, and Values of TTSL and 44 % employees dont know Vision, Mission and Values of TTSL.

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TABLE 16

OVERALL SATISFACTION
YES NO

PERCENTAGE (%)
85 15

PERCENTAGE (%)
YES NO

15%

85%

According to study, researcher found that in TTSL, there are 85 % employees who are overall satisfied with TTSL and only 15 % employees who are not satisfied with TTSL.

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LIMITATION OF PROJECT
Mostly employees are dissatisfied with their salary package but our main focus is only on other factors except salary. The other major limitation was of time and non availability of the concerned persons at times. In such kind of a survey it is very difficult to get 100% correct opinion and degree of bias may exist in the employee responses.

Lastly, may be some amount of error exists in the data filling process because of the following reasons : - Influence of others - Misunderstanding of the concept

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CHAPTER-6 SUMMARY OF THE STUDY CONCLUSION

According to survey, there are 27 associate employees in TTSL, Shimla who fill the questionnaire and provide all needed information to find their level of job satisfaction.

The conclusion that comes out from all the data is 85 % of employees in TTSL, Shimla are satisfied and only 15 % employees are dissatisfied. The factors due to which employees are mostly satisfied are TTSL environment, seniors motivation, work culture, work place, and timely disbursement of salary. And the factors due to which employees are mostly dissatisfied are salary package, job security, rewarding system, and chance to work on different project. There are maximum numbers of employees who lies between the age group of 25-30 and the reason of their joining to TTSL is TTSL reputation as a good place to work. There are only 55 % employees who know Vision, Mission & values of TTSL. So the conclusion that comes out from the whole survey in TTSL, Shimla is that 85 % employees are satisfied with company and 93 % of employees are like to refer their friends to apply for job in TTSL.

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SUGGESTION

In TTSL approximate maximum associate employees are satisfied but the employees that are dissatisfied with TTSL for that there are some suggestions are given in project report. These suggestions may be help to improve the job satisfaction level of associate employees. These are:

By proposing employees engagements program in TTSL.

Career and promotion opportunities are also help to improve satisfaction level of associate employees in TTSL.

By providing chance to work on different projects also help to increase their level of job satisfaction.

If rewarding system is also there for associate employees then it will be better to improve their satisfaction level.

These are some of the factors that researcher found out from whole survey which can help to satisfied the other 15 % of employees in TTSL.

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BIBLIOGRAPHY
BOOKS CONSULTED:

Human resource management

Stephen Robin

WEBSITES VISITED:

www.humanresources.about.com www.google.co.in www.about-hr.com www.citehr.com

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QUESTIONNAIR
This questionnaire is form to find out the satisfaction of associate employees in Tata Teleservices Ltd. It is the part of project, which is designed by Pradeep Kumar Bhardwaj as a trainee in TTSL. Demographic Details (Personal Data) Name: (Optional).. 1. Age: 20-25 25-30 30-35 35-40
More Than 40

Employee No. (Optional). 2. Tenure with TATA: 0-2 Years 2-4 Years 4-6 Years 6-8 Years More Than 8 years

3. Marital Status:Married Unmarried 4. Function/ BU: .... 5. Role/Work Responsibilities: . . __________________________________________________________________

Q1. What are the reasons for joining TTSL? Unemployed and needed a job. Fringe benefits.. TTSL reputation as a good place to work... Other...

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Q2. What is the best thing about working for this company? Salary Package.... TTSL Environment....... Support/Motivation by seniors...... Career Opportunities..... All of above....... Q3. What hassle (bother) you the most about working for this company? Salary Package. TTSL Environment. Support/Motivation by seniors...... Career Opportunities..... Tools/Resources to do job...... Q4. What could the company do to enhance your satisfaction as a company employee? Employee Engagement..... Motivation by seniors.... Training and development program......................................... If other, Than Specify.. Q5. Do you feel that employees are recognized as individual? Always... Usually..... Sometime... Rarely. Never.. Q6. Would you refer a friend to apply for a job at this company? Yes No

______________________________________________________________________

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Note: - Rating your job satisfaction 1 Very Satisfied 2 Satisfied 3 Neutral 4 dissatisfied 5 Very dissatisfied

Using above scale, rate your level of satisfaction with the following aspects of your job. Q7. General working condition: Ethical and pride working in TTSL.... Your working hours each day..... Flexibility in scheduling... Location of work.....
Amount of paid vacation time/sick leave offered.. .

Q8. Monetary benefits: Opportunities for Promotion... Job Security.. Reorganization for work accomplished Q9. Salary benefits: Salary package given to you... Incentives with salary.. Timely disbursement of salary... Salary as per market standard. Rewarding system...

Q10. Working environment:

Conducive work culture...

Conducive place to work..... Medical safety..

Q11. Work relationship: Relationship with your co-workers Relationship with your supervisor(s).. Relationship with your subordinates (if applicable). Relationship with intra-department. Q12. Use of skill and abilities: Opportunity to utilize your skills and talents. Opportunity to learn new skills.

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Additional training and education program offered .

Q13. Help through seniors: KRAs (Key Result Area) defined properly.......... Motivation by boss & supervisor.... Manager feedback mechanism. You kept informed about the activities that go on my organization.. Important information cascade..

Q14. Job satisfaction in work Chance to work on different projects.. Tools and resources to do my job well.. Empowerment to make the necessary decision for accomplishing Assigned task.. How satisfied are you with your ability to maintain a reasonable work life balance between your family & work.. Compared to a year ago how would you describe your current job Satisfaction level.....................................................................................

Q15. Vision, Mission & Values of TTSL Vision. Mission. Values. .

Other aspects of job relating to your level of satisfaction

Overall Im satisfied with my job YES NO