Making BYOD Work for Your Organization

The bring your own device movement compels organizations to strike the right balance between employee freedom and corporate control over technology. Organizations should take a measured approach to transition to BYOD and chart a middle path to reap its benefits to avoid falling behind proactive competitors.

| FUTURE OF WORK

Executive Summary
The influx of personal smartphones, tablets and laptops that connect with and use corporate resources is challenging companies to walk a fine line between channeling the benefits of employees purchasing and using their own mobile devices and making these devices secure and costeffective enough for the enterprise. Known as BYOD, or bring your own device, this consumer-led movement is transforming enterprise workspaces by extending the notion that 21st century employees need to work from anywhere, at anytime and on their devices of choice, both within and outside of the traditional corporate structure. BYOD is not only disrupting the traditional way technology is provisioned, paid for and used, but it also promises the dual benefits of simultaneously driving down IT costs while improving employee productivity and satisfaction. The BYOD trend holds immense potential to transform business, enable agility and encourage innovative ways of interacting with customers and business partners. The key is to approach BYOD holistically, responding to employee expectations while fulfilling business requirements for security, compliance and risk mitigation. Transitioning to a BYOD model should be phased in over time. Organizations need to mitigate security risks, such as inappropriate usage or loss of corporate data and the ensuing financial and legal implications. Establishing effective governance mechanisms to ensure data privacy and security can be challenging when embracing a BYOD philosophy. In addition, advances in consumer technology and device heterogeneity are creating complexities that can undoubtedly turn into nightmares for IT if not handled properly.

June 2012

MAKING BYOD WORK FOR YOUR ORGANIZATION

Organizations should deconstruct traditional workspaces, using virtualization to decouple dependencies among hardware, OS, applications and user states found in traditional desktop configurations. This gives them greater flexibility to stream the right set of user profile, data and applications ondemand, at the right performance level and in a secure manner to any device, based on employee roles and IT requirements. For the foreseeable future, companies should take a limited BYOD approach (the middle path), with finite lists of supported devices that are easier and less costly to manage. A limited-BYOD infrastructure that is platform and OSagnostic will help minimize security breaches and the organizational resources needed to support and manage employee-owned devices. Deploying the right combination of mobile device management (MDM), mobile application management (MAM) and mobile application development platform (MADP) solutions can help organizations secure and quickly update business apps on employee devices and perform compliance reporting, all while providing employees the flexibility they demand, resulting in improved productivity and higher satisfaction. Unlike previous waves of technology change, BYOD promises to pervade all parts of the business. Proactive organizations that embrace this trend and mold it in suitable ways to benefit the business will gain the critical lead to out-perform the competition.

FUTURE OF WORK

June 2012

BYOD Beginnings
The proliferation of affordable computing devices and technology in the 1980s and 90s had organizations scurrying to adjust to the trend of employees using non-corporate devices for work. Being off the IT radar, portable computers and first-generation handheld devices confounded many organizations that recognized their utility but could not fully embrace them because of the command and control issues they raised. Today, with even greater advances in consumer technology, mobile applications and the affordability of smart and powerful mobile devices, organizations are more challenged than ever to incorporate them into the enterprise IT architecture. IT departments are understandably concerned about the security and data privacy risks that accompany the BYOD movement, as well as the increased support costs. But the genie is out of the bottle. BYOD holds the promise of not only enabling companies to become more agile and customer-focused, but also helping employees rapidly create and apply knowledge at work, which is key to deriving competitive advantage in a knowledge-driven economy. The issue today is for enterprises to embrace these changes in ways that improve organizational effectiveness and productivity while mitigating risk. Organizations need to be proactive in avoiding the mistakes of the past so they can benefit from the cost and productivity advantages of BYOD initiatives, as well as the ability to meet employee expectations and enable anytime/anywhere work.

IT Consumerization and BYOD

Consumerization of IT is transforming the traditional IT landscape of organizations and the way employees use technology. The traditional lines between work and personal life continue to blur for employees. Seeking flexibility and choice in how they work, more and more employees are using their personal (smart) devices in the workplace. An IDC survey found that in 2011, 40% of devices used by information workers to access business applications were personal devices, compared with 30% in 20101 (see Figure 1), a 33% increase in just one year. According to the survey, 30% of information workers used their PCs, and 10% used their tablets for

Devices Used to Access Business Applications

2010 2011

30.7% Personal PC, smartphone 69.3% Business PC, smartphone 59.3% Business PC, smartphone, tablet

40.7% Personal PC, smartphone, tablet

Personally-owned
Base for 2010: 2,820 responses from enterprises with 500 or more employees from 10 countries. Source: IDC Information Worker Custom Survey, May 2011 and May 2010.

Company-owned
Base for 2011: Over 3,000 information workers and business executives from nine countries.

Figure 1

June 2012

MAKING BYOD WORK FOR YOUR ORGANIZATION

work-related tasks. BYOD demand and adoption varies by industry, with financial services, insurance, healthcare and professional services leading the way (see Figure 2).2 As businesses realize that they can no longer dictate what devices should be used at work, many are looking for ways to approach BYOD to advance their strategic agenda.

Benefits for Employees and Organizations

A major driver of BYOD is the productivity advantage resulting from improved employee satisfaction and worker mobility, as well as lower costs of technology adoption and refresh (see Figure 3, next page). Other benefits include: Increased productivity and employee satisfaction. BYOD provides the flexibility that employees seek to respond instantly to work requests outside of work hours, thus reducing process times and improving operational efficiency. In addition, employees report higher satisfaction levels with such flexible work arrangements and the freedom to use their devices of choice. Attracting, retaining and supporting new talent. Expected to soon become the largest segment of the workforce, many millennials openly seek environments that allow them the freedom to use tools and technologies native to their upbringing and customized to their work and life preferences (see Figure 4, page 7). Lower IT procurement, support costs. BYOD promises considerable cost savings if employees are willing to bear the cost of purchasing, maintaining and upgrading the devices they use for work. Though BYOD necessitates a one-time, upfront investment to create the support infrastructure, it can result in lower total cost of ownership in the long run. Improved collaboration. Employee-owned devices equipped with enhanced mobile services allow employees to collaborate in real time and finish their tasks efficiently by responding quickly. With virtualization, ubiquitous connectivity, anywhere access to corporate data, and innovative mobile apps, the opportunities for collaborative ways of working have grown immensely.

BYOD Support By Industry

Finance/Insurance Healthcare Professional Services Manufacturing Transportation/Logistics Legal Software Government (Federal) Communications Retail/Wholesale Life Sciences Government (Local) Entertainment/Media 0% 5% 10% 15% 20% 25% 30% 35% 40%

Currently support Considering, no specific timeframe

Source: Good Technology

Planning to support: Next 6 months Not planning to support

Planning to support: Next 6-12 months

Figure 2

FUTURE OF WORK

June 2012

Transforming the workplace. The combination of managed personal devices and cloud computing with desktop and application virtualization can help organizations enable secure access to key corporate resources anytime and anywhere for their employees. The confluence of cloud, virtualization and mobility is transforming the way employees work today, allowing them to be creative and innovative in ways previously unobtainable.

BYOD Implementation Challenges

Without a doubt, the proliferation of myriad smart mobile devices creates complexities that are overwhelming many organizations. With limited control over and vast choice of mobility devices, todays organizations face considerable challenges in protecting data, ensuring security, providing support, meeting compliance regulations and lowering IT costs to manage a BYOD environment. Protecting data. Compared with most corporate hardware resources, employeeowned devices are more prone to theft and loss because of their size, perceived value and portability. For organizations, tracking lost personal devices and wiping sensitive corporate data stored on them is a major challenge. Security. The heterogeneity in the device landscape makes it challenging to develop and implement appropriate security measures. In addition, their advanced features such as high-resolution cameras, recording functions and large storage capacity can circumvent many traditional IT security measures. The possibility of employees inadvertently exposing their devices to malicious attacks while using them outside work is a serious risk. For organizations operating in regulated environments bound by compliance mandates, ensuring security for corporate resources while allowing BYOD can be a tightrope walk. Support. Providing support for the numerous devices used by employees while offering the potential for significant reductions in overall support costs is a major implementation challenge. IT departments may be overwhelmed if they lack the appropriate resources to implement the changes necessary to support BYOD.

BYOD Drivers
Improved employee satisfaction Increased worker productivity Greater mobility for workers More flexible work environments for employees Reduced IT costs Attracting/retaining high-quality staff Better quality of devices used by workers Better care and/or longevity of devices Reduced device management requirements for IT Faster onboarding of employees and third parties Improved business continuity Other 0%
Base: 700 IT professionals in seven countries, including Australia, Canada, Germany, India, Netherlands, U.S. and UK. Source: Citrix Global BYO Index

10%

20%

30%
Percent of respondents

40%

50%

60%

Figure 3

June 2012

MAKING BYOD WORK FOR YOUR ORGANIZATION

BYOD costs. The potential to save money depends on how well organizations understand and manage the required expenditure. Companies run the risk of unnecessary BYOD outlays, such as reimbursing employees mobile expenses, processing related expense reports, investing in solutions to support heterogeneous devices and customizing apps to run on those platforms. Compliance requirements. Compliance mandates such as HIPAA,3 PCI DSS4 and GLBA5 are particular about safeguarding data, regardless of the device on which data is stored. Organizations are subject to heavy fines in the event of data breaches. Given device heterogeneity and the scant regard todays workforce seems to have for IT policies, the cost of staying compliant, addressing risk and establishing proper governance can be daunting.6

Overcoming BYOD Barriers

Yet the benefits afforded by BYOD make it worth proactively pursuing. To support the myriad devices, configurations and applications, organizations need to have a robust and scalable infrastructure. Additionally, it requires support staff, especially IT expertise, to acquire the appropriate skills to manage this new environment and infrastructure. A platform- and OS-agnostic BYOD infrastructure will provide controls to limit security breaches, as well as minimize organization support and management of employee-owned devices. By deploying the right combination of MDM, MAM and MADP solutions, organizations can secure and quickly update business apps on employee devices, as well as perform compliance reporting. It can also provide IT departments some degree of visibility and control over the devices and apps used by employees.

Infrastructure Provisioning
Managing the complexity of a BYOD environment requires organizations to intelligently provision the infrastructure and access to corporate resources.

Business Staff Expects To Be Self-Sufficient And Empowered

By 2020, 45% of your workforce will be millennials.

Millennials in the workforce

25% 66% of your employees select their own mobile phone. *

39% of millennials select their own mobile phone, regardless of what IT supports.*

22% of your employees have used a service delivered over the Web to help them get their job done.*

34% of millennials say they have better technology at home than they have at work.*

45%

Empowered, tech-savvy employees

2010
* Forrsights Workforce Employee Survey, Q3 2010, Forrester Research, Inc. Bureau of Labor Statistics and Forrester Research Source: Forrester Research, Inc.

2015

2020

Figure 4

FUTURE OF WORK

June 2012

Virtualization. Providing access to corporate data and enterprise applications from a centralized location gives IT greater control over safeguarding enterprise resources regardless of the devices in use. In this way, virtualization accommodates the diverse devices used at work and eliminates the IT and business costs of customizing apps and creating access mechanisms. Containerization. This approach separates corporate data into secure container structures on devices and allows organizations full control over them. By using either a self-contained, secured application and data construct or a completely separate mobile OS via a hypervisor, organizations can isolate or contain corporate data on personal devices. With the hypervisor, multiple instances of an operating system can be run on a single device, essentially creating virtual devices. This way, organizations can completely isolate the OS and partition the portion used for corporate applications and data from the one used for personal purposes. With the self-contained construct, applications and data are run in a separate memory space on the device. Access to this information is secured via additional authentications and can be selectively removed in the case of device loss or employee retirement. These containerization methods allow IT departments to manage and monitor the corporate applications and data effectively and securely without impinging on the personal data on employees devices. Encryption. This provides a strong layer of security for devices, applications and data. It also makes it difficult for anyone to view and obtain data from lost devices without the encryption key. BYOD in phases. Embracing a limited BYOD model is key to handling the complexity that personal devices introduce. Carefully evaluating the requirements of employees based on their roles and limiting device support will help IT departments gain some control over management and security challenges. Allowing only secure and compliant personal devices for work can help organizations alleviate their concerns over security, support issues and costs so they can create an infrastructure to accommodate them.

Creating a Holistic BYOD Strategy and Policy

Deciding on a BYOD implementation path can be challenging for many organizations. The BYOD journey should begin with the understanding that the strategy needs to be all-inclusive and balance the risks and rewards for employees and employers.

Strategy
Essential to the formulation of a BYOD strategy is understanding employee roles and how they relate to the use of mobile devices at work. Organizations should group users into broad categories that consider the kind of work they do on a daily basis and the necessary IT requirements to support them. Ideally, BYOD should be rolled out only to qualifying employees. The strategy should factor in the nature of the business and industry in which an organization operates to identify how it can stay compliant, especially on data security/privacy and usage mandates. It should also specify the kind of device configurations, preferred vendors and brands that support the organizations business needs. An important consideration is balancing enablement with control. This will require organizations to decide on the proper application of MDM, MAM and MADP solutions and whether these should be managed in-house or contracted out to vendors. The transition to BYOD should start only after an organization assesses the net benefits it expects to realize from the initiative.

June 2012

MAKING BYOD WORK FOR YOUR ORGANIZATION

Another key element is the cost BYOD entails in setting up new infrastructure and ensuring support for diverse technologies in a non-standard environment. Organizations should also determine the liability they are willing to assume (see Figure 5), as well as the tax and legal implications of allowing BYOD, especially when reimbursing employee expenses. To support BYOD, organizations also need to prepare enterprise applications to work with the allowed set of personal devices, which entails customizing, developing and updating applications to work with personal devices. Support is another critical aspect, as employees need anytime, anywhere access to either live agents or self-help tools. A mix of sourcing, automation and strong technical customer support is essential to a robust BYOD support model. A successful strategy will ensure that IT and the business units agree on how to approach the BYOD program. Companies should consider a middle path between the two extremes of the complete freedom that employees desire and the full control that organizations seek over personal device work usage. A flexible and scalable strategy will better accommodate the growing demand for BYOD, given the rapidly evolving device technology landscape.

Policy
Implementing the BYOD strategy is only possible with a comprehensive policy. To develop an effective policy, organizations need to define and understand factors such as: Which devices and operating systems to support. Security requirements based on employee role and designation. The level of risk they are willing to tolerate. Employee privacy concerns. Employee demand for freedom in how they work and use technology has serious ramifications for IT environments. This demand is altering IT departments traditional structure and scope of control. Understanding this altered

Employee vs. Company Liability

Better control over devices can be applied (blocking of marketplace applications, etc.) Better security Comparatively easier for enforcing policy and compliance Need for application license management Corporate Liable, Capped Expense Corporate Liable, Complete Expenses Paid Reduced IT overhead Reduced device procurement cost (Cap-Ex) Better choice of device Challenges in deploying corporate applications due to non-standardization of OS

Individual Liable, No/Capped Expense

Individual Liable, Complete Expenses Paid

Better control over expenditure Reduced device running cost (direct Op-Ex cost)

Corporate liable devices are recommended for environments with higher data security risks (e.g., financial services); individual liable devices are recommended for environments with lower data risks (e.g., education).
Source: Cognizant

Figure 5

FUTURE OF WORK

June 2012

environment will give organizations a better idea of what to consider while drafting BYOD policies (see Figure 6).

BYOD Policy Framework

A comprehensive BYOD policy is an essential component of a successful BYOD program. An effective policy should include the following: Devices Scalability of devices: Flexible guidelines need to determine which devices are evaluated on an ongoing basis, particularly as new devices, platforms and operating systems emerge and employee expectations evolve. Device criteria: Comprehensive evaluation criteria need to specify which devices are allowed and how employees will be notified that their devices satisfy that criteria. Supported configurations and platforms: Customized user agreements should account for the varied combinations of devices, the platforms they run and the regulatory requirements specific to the region(s)/industry(s) in which the organization operates. Device certification: A methodology is needed to evaluate and certify a device. The policy should provide a list of compliant and preferred vendors for sourcing devices and licensing for core applications required. Device support: A clear statement needs to detail how employee-owned devices will be configured, which applications will be supported and the type of support that will be provided. If the company wants to encourage a self-support culture, it should provide self-help/support tools to users. Security: The organization needs to define its stance on how corporate data will be retrieved and wiped in case of device loss or theft, as well as the rights it reserves for dealing with corporate data and applications. It should outline restrictions on usage of device features such as cameras, storage and recording functions and should stipulate the use of anti-virus and malware software and the frequency of updates.

Defining BYOD Policies

Policy Element Devices, device configurations and operating systems Mobile applications and data Device tracking and monitoring Traditional IT Policy Standardized. BYOD Policy Complex and heterogeneous.

Full command and control over data and apps. Full IT control over evaluating how devices are used, with no express permission required from users. No provision for reimbursement of company-owned device costs.

Limited control over corporate partitions, data and apps.

Clarification of how devices are tracked and monitored, as well as which portion of the devices and data will fall under the policys purview. Definition of who pays for what, based on an understanding between employees and employer.

Cost reimbursement

Figure 6

June 2012

MAKING BYOD WORK FOR YOUR ORGANIZATION

10

Users Eligibility: Eligibility requirements need to be created, as well as the criteria used to establish eligibility. Role-based restrictions regarding access to certain applications and data should also be clearly stated. Organizations should describe the procedure for obtaining approval for using personal devices. Acceptable usage: Employees should be required to understand their responsibilities with regard to acceptable use and minimum device connectivity requirements. The policy should encourage employees to prioritize business-related use when they are at work. Compliance and governance: Communicate non-compliance to users and outline the remedial actions they can take to be compliant. Organizations should get executive buy-in for the BYOD policy and involve all related departments, such as HR, finance, legal and operations, apart from IT. Ownership and liability: Guidelines must be clarified on who owns the device and the data. These should define liabilities related to loss of corporate data stored on personal devices, as well as the liability the organization is willing to accept for affecting personal data due to the management of corporate data and apps. Reimbursement considerations: The organization needs to define its stance on reimbursement. The extent of reimbursement (full, partial), the limits (allowed expenses, maximum amount), the frequency (one-time, monthly, yearly) and eligibility (based on role) will help guide the organization when formulating its stance. Policy violations: The company needs to prescribe actions in the event of violations of policy guidelines.

Implementing BYOD Policy

A clear policy on the types of devices allowed as part of a BYOD program helps organizations attain a certain level of standardization and allocate the necessary

Defining User Profiles and Their Needs

Examples Knowledge Workers Scientists, designers, statisticians Typical Work Pattern Rich user experience, with multiple computer applications and tools running locally Routine workflows, with multiple computer applications and tools running locally Similar to knowledge/ office workers Offline computing Anytime, anywhere access Simplified and streamlined user experience No requirements to save data locally Local and remote access IT Requirements Data security and compliance Flexibility to access multiple desktop computers Application-specific security and regulatory compliance efforts Data security and compliance PC integrity Application-specific security and regulatory compliance efforts Data security and compliance PC integrity Application-specific security and regulatory compliance efforts Offline access to files and data Data security and compliance PC integrity Highly controlled environment Low-cost hardware solution that maintains high user productivity Data privacy and confidentiality Low-cost hardware solution that maintains high user productivity

Office Workers

Admins, HR, finance

Executive & Mobile Workers

Function heads, sales reps

Task Workers

Call center reps, retail agents, factory workers

Contract Workers
Source: Cognizant Figure 7

External contractors, third-party collaborators

11

FUTURE OF WORK

June 2012

infrastructure to support the devices. Customized policies mapped to the roles of users and their dependence on the devices will be an effective way of limiting risk. Segregating users into broad categories such as mobile workers, office knowledge workers and task workers will help organizations better understand their needs and provision the appropriate IT requirements accordingly. The policy should consider the role, the kind of work performed and the mobility needed to determine the capabilities required of a personal device. For example, a senior executive is more likely to use a tablet to review and approve work, while a designer or an engineer will prefer a desktop or a laptop. Organizations can derive insights from the BYOD implementations of early movers and absorb the best practices into their policies.

Transitioning to BYOD
BYOD is transforming traditional end-user workspaces by unshackling the dependencies of employees tied to a physical location, a rigidly configured device, OS, applications and user states and allowing them to work from anywhere, accessing applications and content using myriad device configurations. Organizations looking to profit from a BYOD setup should ensure that employees have the right virtual workspace from any device and a productive work and collaboration platform, while ensuring effective security for corporate information and ease of access. To do so, organizations should deconstruct traditional workspaces and decouple the dependencies among hardware, OS, applications and user states found in traditional desktop configurations. By isolating and centralizing operating systems, applications and user data and state, users can access data and apps from any device, from anywhere, and organizations can manage and monitor apps and corporate assets efficiently. Once they have categorized employees into broad pools based on their work and IT requirements, organizations can stream the right set of user profile, data and applications on-demand, at the right performance levels and on any device, securely (see Figure 7, previous page). Taking a pilot approach to BYOD, organizations can establish the reference architecture for an any device, anywhere access model.

Transitioning to the BYOD Model

Investment ROI Analysis

Baseline current TCO Identify one-time investments Assess ongoing cost with new model Go/no-go

New Setup Implementation

Build enabling infrastructure for solution identified Finalize sourcing options Define new support model

Employee Onboarding Process

Define trigger for onboarding Define policies Create implementation checklist Create communication plans

Creating a compliance audit framework to ensure success

Source: Cognizant

Figure 8

June 2012

MAKING BYOD WORK FOR YOUR ORGANIZATION

12

Organizations currently have only two choices when it comes to BYOD adopt it now or later. A transition to the BYOD model should occur in a phased manner (see Figure 8, previous page). First, organizations should analyze their return on the investment of enabling and supporting BYOD. They need to consider the costs of setting up the required infrastructure, one-time investments in MDM, MAM and MADP solutions, supporting the program and reimbursements for device purchases. Looking at returns over the long term and the possible value-additions from such a program will be a better yardstick to measure the ROI. Second, they should examine the current infrastructure that is designed to support corporate-issued devices and bolster it with the additional capabilities required to support BYOD programs. Organizations should be proactive and recommend to employees the ideal devices and platforms that can quickly deliver the desired benefits. Organizations should ideally recommend preferred vendors and discounted pricing contracts for devices and apps to help minimize costs. Lastly, a critical step is that the employee onboarding process should be smooth and simple.

The Future of BYOD

BYOD introduces a multitude of challenges; however, organizations should treat this as an opportunity that can yield significant benefits, both tangible and intangible. The key is to approach BYOD in a holistic fashion to address employee expectations, while ensuring business requirements are met related to security, compliance and risk minimization. The need for agility and speed will more rapidly transform the role of IT from a support function to a strategic, business-enabling function. Successful organizations will take a proactive approach to embracing and molding BYOD for competitive advantage and the agility to outmaneuver the competition. Creating obstacles to BYOD will be futile as empowered employees are provisioning their own technology anyway. Younger employees and those with a millennial mindset find it hard to draw the line between their personal and professional lives and seek the flexibility and ease-of-use that their personal devices provide. Implemented with the right strategy, BYOD can: Empower employees to improve their productivity through their choice of devices and collaboration styles. Ensure security of corporate data while complying with corporate mandates on compliance, risk management and privacy. Deliver cost savings with minimal IT support for employee-owned devices. Simplify IT by running any app, anywhere, on any device.

13

FUTURE OF WORK

June 2012

Footnotes
1

2011 Consumerization of IT Study: Closing the Consumerization Gap, IDC, 2011, http://www.unisys.com/unisys/ri/report/detail.jsp?id=1120000970016710178. Good Technology State of BYOD Report, Good Technology, December 2011, http://www.good.com/resources/Good_Data_BYOD_2011.pdf. Health Insurance Portability and Accountability Act. Payment Card Industry Data Security Standard. Gramm-Leach-Bliley Act. Cisco 2011 Annual Security Report, Cisco, 2011, http://www.cisco.com/en/US/ prod/collateral/vpndevc/security_annual_report_2011.pdf.

References
Tom Kaneshige, BYOD: Five Hidden Costs to a Bring-Your-Own-Device Programme, Computerworld UK, April 2012, http://www.computerworlduk.com/in-depth/mobilewireless/3349518/byod-five-hidden-costs-bring-your-own-device-progamme/. Bring Your Own Device: Agility Through Consistent Delivery, PricewaterhouseCoopers, 2012, http://www.pwc.com/en_US/us/increasing-it-effectiveness/assets/byod-1-25-2012.pdf. Best Practices to Make BYOD Simple and Secure, Citrix, March 2012, http://docs.media.bitpipe.com/io_10x/io_104481/item_530202/BYOD%20 Best%20Practices%20Guide.pdf. Leaders in Enterprise Mobile Strategies: Tug of War Between Business Value and Risks, SandHill Group, November 2011, http://sandhill.com/reports/leaders-inenterprise-mobile-strategies-tug-of-war-between-business-value-and-risks/. Cimarron Buser, How Workers Can BYOD Without Risking Data, Networks, Mobile Enterprise, August 25, 2011, http://mobileenterprise.edgl.com/howto%5CHow-Workers-Can-BYOD-Without-Risking-Data,-Networks-75175. Mobile Virtualization Offers Enterprises a Way to Embrace the Consumerization of IT, According to New Research from IDC, IDC, June 7, 2011, http://www.idc.com/ getdoc.jsp?containerId=prUS22864311. James Staten and Alex Cullen, BT 2020: ITs Future in The Empowered Era, Forrester Research, January 2011. http://www.forrester.com/BT+2020+ITs+Future+ In+The+Empowered+Era/fulltext/-/E-RES58156?docid=58156.

June 2012

MAKING BYOD WORK FOR YOUR ORGANIZATION

14

Credits
Author and Analyst
Aala Santhosh Reddy, Senior Research Analyst, Cognizant Research Center

Subject Matter Experts

Jeff Wallace, Assistant Vice President and Cognizant Mobility Practice Leader Tim Rose, Associate Director, Cognizant IT Infrastructure Services Product Management Anindo Sengupta, Associate Director, Cognizant IT Infrastructure Services

Design
Harleen Bhatia, Design Team Lead Suresh Sambandhan, Designer

About Cognizant
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the worlds leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 140,500 employees as of March 31, 2012, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: @Cognizant.

World Headquarters
500 Frank W. Burr Blvd. Teaneck, NJ 07666 USA Phone: +1 201 801 0233 Fax: +1 201 801 0243 Toll Free: +1 888 937 3277 inquiry@cognizant.com

India Operations Headquarters

#5/535, Old Mahabalipuram Road Okkiyam Pettai, Thoraipakkam Chennai, 600 096 India Phone: +91 (0) 44 4209 6000 Fax: +91 (0) 44 4209 6060 inquiryindia@cognizant.com

Australia
Cognizant Technology Solutions Australia Pty Ltd Level 15 14 Martin Place Sydney, NSW, 2000 Australia Phone: +61 2 9223 3988 Fax: +61 2 9233 5315 inquiryaustralia@cognizant.com

Hong Kong
62/F, Suite 6201, The Center 99 Queens Road Central, Hong Kong Phone: (852) 2273 5393 (852) 2273 5395 Fax: (852) 3965 3222 inquiryhk@cognizant.com

Singapore
Cognizant Technology Solutions Asia Pacific Pte Ltd 80 Anson Road #27-02/03 Fuji Xerox Towers Singapore, 079907 Phone: +65 6324 6672 Fax: +65 6324 4383 inquirysingapore@cognizant.com

Copyright 2012, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.