7ps in Hospitality Industry

Taj Mahal Palace and JW Marriott Hotel, Mumbai

Product
Taj Mahal Palace Core product Space 582 centrally air-conditioned rooms including 49 suites Restaurants, health club, banquets, discotheque, bar, business centers Types of rooms : Tower Wing Rooms Heritage Wing Rooms Taj Club Suites JW Marriott 5 floors , 326 rooms , 29 suites 12 meeting rooms, 14,000 sq ft of total meeting space Restaurants, spas, fitness centers Types of rooms : Deluxe Guest rooms Executive Guest Rooms Premier Ocean View Guest room Premier Club Guest Room Premier Guest Room

Price
Taj Mahal Palace Basic room rates 8713 Taj club room 21250 Grande luxury suite 65000 Price policy JW Marriott Basic Room rates 11500 Executive oceanic view 14500 New premier club - 15500 Price policy

Place
Taj Mahal Palace This hotel is located 32 km from the airport and minutes away from Mumbai's commercial, shopping and banking districts JW Marriott Located near Juhu Beach, one of the most famous tourist attractions in Mumbai. Easily accessible through local trains and BEST buses

Located near major tourist attractions including Marine Drive, Gateway of India.

Promotion
Taj Mahal Palace Surprises - Flexi Credits - Suite Celebrations - Extended Stay Offer - Weekend Getaways - Early Bird Offer Have presence in online media such as Facebook, Twitter and the official Taj website where it lists down all amenities and types of rooms, etc. JW Marriott You Play, We Pay in India Extended Stays Early bird special Business perks in Mumbai Breakfast + massages Have online presence on Facebook, Twitter and the Marriott website

People
Taj Mahal Palace The Taj Inner Circle Group Taj Advantage Taj Epicure medical help, consultation, traveling facilities, perks and bonuses provided to employees Taj TISS HR Associate Programme JW Marriott Marriott Rewards Program Marriott Senior Discount Employees here each have their own lockers in which they keep their uniforms and other belongings, they also have bunkers with small beds Have lucrative internship and training programs which also includes job rotation among various properties of Marriott around the globe.

Process
Taj Mahal Palace In order to ensure that the core product and the supplementary product is developed and delivered in the right manner and at the right time, the hotel has formed certain set processes. Processes are so specifically laid down that hotel staff are even advised on what to say and what words to use while talking to a customer JW Marriott Make sure every stage in the process of delivering worldclass services to customers is efficient and is produced at right place at the right time. Has a reputation of delivering the services with efficiency and effectiveness.

Physical Evidence
Taj Mahal Palace JW Marriott Built in 1903 by Sitaram Vaidya Exterior has been given a modern look while also retaining the old charm of the hotel protecting its rich heritage. Entrance Bronze and glass doors Hand-woven carpets cover the floors The Zodiac Grill Mumbais most exclusive restaurant Overlooks Juhu beach Exterior of the hotel is magnificient with 2 levels of entry. Ground level contains the seminar halls 1st level Entry to the lobby whereby the concierge is waiting to greet the guests. Spacious lobby with a pianist and comfortable seating. The Lotus Pond alongside the Arabian Sea

JW Marriott

Taj Mahal Palace

Problems Faced

No permission to click pictures Did not provide complete information Security measures at Taj did not provide for much exploration

Hospitality Sector : Overview

The hospitality sector includes all businesses that provide food, beverages and/or accommodation services. This includes restaurants, pubs, bars and clubs, hotels, contract catering, and hospitality services. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income

Overview

The industry is divided into sectors according to the skill-sets required for the work involved.

Sectors include accommodation, food and beverage, meeting and events, gaming, entertainment and recreation, tourism services, and visitor information

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