Professional Documents
Culture Documents
MAPPING
Presentation By
Shailendra Deshpande
Difference Between
Performance & Competency…….
Behavior
Difference Between Skill &
Competency
E.g. 2 people in same of office. They have 2 Similar
skills
80 words in a minute with no error.
Entertain the guest.
Why “choice” of manager differs???
How to differentiate between skill & competency??
how can one know when a person has acquired and
is appropriately using a competency in a performance
situation?
Behavior Indicators
Each competency must have associated with
it one to five (maybe more) behavioral
indicators. Behavioral indicators describe
actions or behaviors that one can observe an
individual taking or using that signify an
appropriate application of the competency in
a specific performance setting.
For Example
disagreements.
Resolves conflicts, confrontations, or disagreements in a
constructive manner.
Addresses formal and informal complaints from
HR Functional Role lies in:
Identifying Competencies required by organisations
Designing the Assessment/Development Center ( For
Selection/promotion and development of managers)
Designing scientific instruments for assessment
(Psychological tests, In-Baskets etc)
Developing Internal Assessor capabilities
Facilitating Developmental outcomes/action plans
Institutionalizing the process in the organisation
Challenges Faced By
Individuals
The first challenge has to do with the fact that
effective competency mapping calls for insight
analysis into the requisite competencies for success
in the individual’s career field and in key positions of
interest.
The second challenge is it will be a bit difficult for
many individuals to create their own competency
maps, because of limited experience with
competencies and their behavioral definitions, as
well as some “blind spots” about their own prior
accomplishments.
Continued……..
A third challenge has been mentioned earlier. A common
occurrence for many career consultants is encountering
individuals who are less than comfortable putting the extra
effort into & focusing so much on accomplishments, since
this activity often feels to them like self-congratulatory
back-patting.