Professional Documents
Culture Documents
OPERATIONS
BY SANDEEP MITTAL & SUSHIL BISHNOI
Indirectly
Finance Human Resources Corporate Law
is to support the rest of the organization in creating and delivering products and services that exceed customers expectations.
EXAMPLE Human Resources Departments handling of the payroll so that employees get paid. The Legal Departments support to researchers in the Research and Development (R&D) Department in preparing and filing patent applications.
Administering the internal activities of the Organization. Supporting members of the organization in serving external customers. Supporting external customers in doing their business with the organization.
Broadly include suppliers and other outside stakeholders
Drafting legal contracts Analyzing major investment projects Dealing with turnover of team members
The belief that A & S Activities are not processes at all but are an art rather than a science.
A. Quality Planning
Identify the customers and their needs. Develop a product that meets those needs. Develop a process capable of producing the product. Three aspects of quality planning
Setting Breakthrough Goals Competitive Benchmarking to Identify Improvement Opportunities Cross-functional Process Re-engineering Projects
B. Quality Control
Flow Diagrams, Histograms, Pareto Charts, Run Charts, Cause-andeffect Diagrams, Control Charts, And Scatter Diagrams
C. Quality Improvement
Examine the deficient process for root causes of the deficiencies and remove or mitigate the effects of the root causes