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  • Contemporary Management Issues, Challenges, Executives, Authors

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    This document discusses several key issues and challenges in contemporary management. It covers quality management principles like meeting customer requirements, continuous improvement, and certification. It also addresses the increasing focus on customers, the major role of information technology, challenges of project and globalized management. The document then profiles several successful 20th century executives and their impact. Finally, it outlines some influential management authors and their major works, including Peter Senge on learning organizations, Steven Covey on effective habits, and Tom Peters on excellence in companies.

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    This document discusses several key issues and challenges in contemporary management. It covers quality management principles like meeting customer requirements, continuous improvement, and certification. It also addresses the increasing focus on customers, the major role of information technology, challenges of project and globalized management. The document then profiles several successful 20th century executives and their impact. Finally, it outlines some influential management authors and their major works, including Peter Senge on learning organizations, Steven Covey on effective habits, and Tom Peters on excellence in companies.

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    Download as PPT, PDF, TXT or read online from Scribd
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    261 views10 pages

    Contemporary Management Issues, Challenges, Executives, Authors

    Uploaded by

    swlunatic
    This document discusses several key issues and challenges in contemporary management. It covers quality management principles like meeting customer requirements, continuous improvement, and certification. It also addresses the increasing focus on customers, the major role of information technology, challenges of project and globalized management. The document then profiles several successful 20th century executives and their impact. Finally, it outlines some influential management authors and their major works, including Peter Senge on learning organizations, Steven Covey on effective habits, and Tom Peters on excellence in companies.

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    of 10

    Contemporary Management: Issues and Challenges

    Quality Management
    Meeting customers requirements Commitment by senior management and all employees Continuous improvement Planning quality into products and processes Teams Employee involvement and empowerment Recognition Benchmarking Certification (ISO) Six sigma

    Contemporary Management: Issues and Challenges


    Customer Focus
    CASA/SME CIM Wheel

    Contemporary Management: Issues and Challenges


    Information Technology
    Computers and Microprocessors Internet Engineering Functions: Design, Manufacturing Business Practice: Supply Chain, e-Business

    Project Management
    Complex systems Dynamic

    Globalization

    Contemporary Management: Successful Executives


    Chester Barnard (telecommunications executive)
    Functions of the Executive

    Alfred P. Sloan (GM)


    Annual styling changes Pricing structure

    Walt Disney (Walt Disney)


    Treating customers as guests

    Thomas Watson Jr. (IBM)


    Service Customer satisfaction

    Contemporary Management: Successful Executives


    Admiral Zumwalt (Navy)
    People will respond well to being treated as grownups

    Bill Hewlett & Dave Packard (HP)


    Management by walking around

    Sam Walton (Walmart)


    Driving costs out of the merchandising system

    Bill Gates (Microsoft)


    Range of products

    Jack Welch (GE)


    innovative management strategies and leadership style

    Contemporary Management: Famous Authors


    Peter Senge The Learning Organization
    Systems thinking Personal mastery Mental models Building shared vision Team learning

    Contemporary Management: Famous Authors


    Steven Covey
    The Seven Habits of Highly Effective People
    Habit 1: Be Proactive: Principles of Personal Vision Habit 2: Begin with the End in Mind: Principles of Personal Leadership Habit 3: Put First Things First: Principles of Personal Management Habit 4: Think Win/Win: Principles of Interpersonal Leadership Habit 5: Seek First to Understand, Then to be Understood: Principles of Empathetic Communication Habit 6: Synergize: Principles of Creative Communication Habit 7: Sharpen the Saw: Principles of Balanced SelfRenewal

    Contemporary Management: Famous Authors


    Tom Peters In Search of Excellence: Lessons from America's Best Run Companies
    1) A bias for action, 2) Staying close to the customer, 3) Autonomy and entrepreneurship, 4) Productivity through people, 5) Hands-on, value driven, 6) Stick to the knitting, 7) Simple form, lean staff, and 8) Simultaneous loose-tight properties.

    Contemporary Management: Famous Authors


    Michael Hammer
    Re-engineering the corporation

    Scott Adams
    Dilbert comic strip

    Michael Porter
    Strategic Management and Strategy Theory

    Peter Drucker
    Management By Objectives

    Thomas Friedman
    The World Is Flat: A Brief History of the Twenty-First Century

    Discussion Questions
    1. Compare the impacts of Industrial Revolution with the Information Revolution. 2. Could you identify some other issues and challenges faced in todays engineering management fields? 3. Could you identify some other famous authors who are influencing management practices of today?

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