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Learning Objectives
After completing this chapter, students should be able to: Define what is management Explain on how to measure managerial performance Identify and explain the management process functions and activities Discuss the different managerial levels, skills and roles Explain on evolution of management thoughts
Chapter Outline
Definition organization and management. Measuring managerial performance Effectiveness Efficiency Management process functions and activities Managerial roles Managerial level Managerial skills
DEFINITION OF MANAGEMENT
The process of administering and coordinating resources effectively, efficiently, and in an effort to achieve the goals of the organization (Lewis) The process of planning, organizing, leading, & controlling that encompasses human, material, financial & information resources in an organizational environment (Holt) The process of planning, organizing, leading & controlling the efforts of an organization members & of using all other organizational resources to achieve stated organizational goals (Stoner)
Planning
Controlling
PERFORMANCE EFFECTIVENESS & PERFORMANCE EFFICIENCY AS FOUNDATIONS FOR PRODUCTIVITY & MANAGERIAL SUCCESS
High Effective but not efficient. Some resources are wasted. A Neither effective nor efficient, goals are not achieved, resources wasted in the process. B
Effective & efficient. Goals are achieve & resources are well utilized, area of high productivity C D
Efficient but not effective. No wasted resources, but goals not achieved.
LEADS TO
ACHIEVING THE ORGANIZATIONS STATED PURPOSE (GOALS/ MISSION)
MANAGERIAL LEVELS
There are 3 levels of management:
3 levels of management
Top managers Middle managers First-Line managers/ Lower Level Manager Non- managerial personnel
Establish objectives, policy & strategy, make long-term decisions. E.g.: CEO, President
Interpret top management directives into operating plans, make implementation decision. E.g.: Marketing Manager, H.R. Manager Direct & support work on nonmanagerial personnel, make short-term operating decision. E.g.: Clerk
Type of Managers
Manager
Top managers
Functional manager
Responsible for a single area of activity. E.g.: Finance manager, Marketing manager
Middle manager
General manager
First-line manager
Responsible for more complex units that include many functional areas of activity. E.g.: Plant manager
MANAGEMENT SKILLS
There are 3 basic skills required by managers:
3 Basic skills
Ability to use the procedures, techniques, & knowledge of a specialized field. E.g.: accountant, a heart surgeon, & a civil engineer has a special knowledge relating to the specialize field.
Is a skill that gives a manager the ability to work effectively with other people. It includes the ability to motivate, understand, lead & communicate, which a manager needs throughout his work.
They are mental capabilities that help managers see the whole enterprise as well as the relationships that exist among the various parts in the organization. This skill gives the manager the ability to coordinate & integrate the organizations interests & activities.
Top
H
Middle
Lower
Human skill
Technical skill
Conceptual skill
MANAGERIAL ROLES
According to Henry Mintzberg, managers perform ten (10) different inter-related roles in the organization.
Managerial Roles
Interpersonal roles
Informational roles
Decisional roles
Interpersonal roles (help manager in managing the organization smoothly) Figurehead : A department head performing ceremonial duties like greeting visitors, signing legal documents. Leader : A person who is responsible for hiring, training & motivating subordinates in the organization. Liaison : A person who perform & interacts with other people outside the organization.
Informational roles (assists the manager in receiving & communicating the information to make the right decision) Monitor : Manager continuously seeks information that can be used to advantage. Disseminator : Information received internally or externally will be transmitted to the subordinates. Spokesperson : Information will be transmitted to people outside the organization or unit.
Decisional roles (assists managers in making decisions that solve problem or analyze & take advantage of opportunities) Entrepreneur : Manager tries to improve the unit & initiate the changes. Disturbance handler : Manager is responsible for corrective actions when the organization faces important, unexpected disturbances. Resource allocator : Manager is responsible in allocating the resources of the organization. Negotiator : Manager is responsible for representing the organization at major negotiations.