ORGANIZATIONAL BEHAVIOR

13TH EDITION
STEPHEN P. ROBBINS I TIMOTHY A. JUDGE I SEEMA SANGHI

Presented by:

Iffat Sabir Chaudhry, PhD. Scholar, Lecturer

Management Sciences Dept, Preston University, Islamabad

Ch 1: What is Organizational Behavior?

1. 2.

3.
4. 5.

Review of Management (What managers do) Organizational Behavior Contributing Disciplines to OB Challenges and Opportunities for OB Developing an OB Model

1. Review of Management
1.1 Management Functions a. Planning b. Organizing c. Leading d. Controlling Management Roles a. Interpersonal Roles b. Informational Roles c. Decisional Roles

1.2

1. Review of Management
1.3 Management Skills a. Technical Skills b. Human Skills c. Conceptual Skills Managerial Activities a. Traditional Management b. Communication c. Human Resource Management d. Networking

1.4

2. Organizational Behavior

2.1 Simple Definition: OB is the study of actions and attitudes of people within organizations.
2.2 Proper Definition: OB is a field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness.

2. Organizational Behavior
2.3 OB as Intuition: Intuition means a feeling that may or may not represent correct observation, and is not supported by research. Prior to its scientific development, OB was based on intuition. Thus, it was not perfect. Intuitive views are not necessarily incorrect but they do not represent effective understanding of behavior. 2.4 OB as Systematic Study: OB taken as a scientific discipline of systematic study means evaluating relationships, attempting to find causes and effects, and drawing conclusions based on scientific evidence. This involves gathering data under controlled conditions, and measuring and interpreting in a rigorous manner.

3. Contributing Fields to OB

a. b. c. d.

Psychology Sociology Social Psychology Anthropology

(Refer to Handout HO-1)

OB and Other Discipline

Behavioral Science Contribution
Learning Motivation Personality Emotions Perception Training Leadership effectiveness Job satisfaction Individual decision making Performance appraisal Attitude measurement Employee selection Work design Work Stress

Unit of Analysis

Output

Psychology

Individual

Group dynamics Work teams Communication Power Conflict Intergroup behavior Sociology Formal Organization theory Organizational technology Organization change Organizational culture Group Study of Organizational behavior

Social psychology

Behavioral change Attitude change Communication Group processes Group decision making

Comparative values Comparative attitudes Cross-cultural analysis Anthropology Organizational culture Organizational environment

Organization System

HO-I

4. Challenges & Opportunities for OB

4.1 Responding to Globalization 4.2 Managing Workforce Diversity 4.3 Changing Demographics

4.4 Improving Quality and Productivity

4.5 Improving Customer Service 4.6 Improving People Skills

4. Challenges & Opportunities for OB

4.7 Stimulating Innovation and Change 4.8 Coping with Temporariness 4.9 Working in Networked Organizations

4.10 Helping Employees Balance Work/Life Conflicts

4.11 Creating a Positive Work Environment 4.12 Improving Ethical Behavior

5. Developing an OB Model

A Model is an abstraction of reality.

It is a simplified version of a real-world phenomenon.

A Model is usually built by establishing relationships between dependent variables and independent variables.

A Model may be expressed in many forms such as diagrams, geometric graphs, and mathematical equations.
Dependent variables are the factors that need to be explained and predicted. For example: productivity, absenteeism etc. Independent variables are the factors that affect and influence dependent variables. For example: ability, attitude, personality etc.

5.1 Basic OB Model: Stage 1

The Basic OB Model is developed in two stages.

The stage 1 consists complete model.

of a framework for developing the

This framework is composed of three levels: Individual Level, leading to Group Level, then leading to Organizational Systems Level.
ORGANIZATIONAL SYSTEM LEVEL

GROUP LEVEL

INDIVIDUAL LEVEL

(Refer to Exhibit 1-6 or Handout HO-

2)

5.2 Basic OB Model: Stage 2

The Basic OB Model Stage 2 is an elaboration of Stage 1 and includes independent and dependent variables. Independent Variables: a. Individual level variables b. Group level variables

Dependent Variables: a. b. c. d. Productivity Absenteeism Turnover Deviant Workplace Behavior Job satisfaction

c. Organization Systems level variables

e.
f.

Organizational citizenship Behavior

5.2 Basic OB Model: Stage 2

The Basic OB Model is a Contingency Model. That is, it involves several contingency variables. The Model explains and predicts the dependent variables (output) as a result of the impact of independent variables (inputs).

The three level analysis leading to a set of five dependent variables is the simplified form of the OB process.
The Basic OB Model appears to be complex, yet it is a much simplified from of the actual behavioral process.

In this contingency model, a large number of contingency variables are involved that make the process even more complex.
The impact of contingency variables requires systematic individual analysis.

Productivity

Basic OB Model, Stage II

Human Input

Absenteeism

Turnover

Deviant Workplace behavior Satisfaction

Citizenship Human resource Policies & Practices

Organization System Level

Work Design & Technology

Organizational Cultural

Organization Structure & Design

Group Decision Making

Leadership & Trust

Group Level
Work Teams

Change & Stress

Communication

Group Structure

Conflict

Power & Politics

Biographical Characteristic

Individual Level
Perception

Personality & Emotions

Values & Attitudes

Motivation

Individual Decision Making

Human Input

Ability

Individual Learning

HO-III

Assignment-1
Q 1. Define and explain Organization behavior ? Q 2. Give five definitions of OB from other sources with proper references? Q 3. Write a note on OB model stage II.

Submission Deadline: Next Class Submit in Handwritten or Printed Form

Thank You
For Queries Contact on Email: ch.iffat@yahoo.com