CHALLENGES IN HRM

Topics To Be Covered:
Employee Empowerment Technological changes Workforce diversity Moonlighting phenomenon Protean careers

EMPLOYEE EMPOWERMENT
Empowerment is any process that provides greater autonomy to the employees through the sharing of relevant information & the provision of control over factors affecting job performance. -Newstrom & Davis Approaches to facilitate empowerment: 1. Helping employees achieve job mastery 2. Allowing more control 3. Providing successful role models 4. Using social reinforcement & persuasion 5. Giving emotional support

Features of companies that empower employees

1. Value for people 2. Encouragement for personal contribution & learning 3. Cooperative culture 4. Sense of responsibility among workforce 5. People solve their own problems 6. Change & development encouraged 7. Feedback is essential 8. Strong, focused & shared vision 9. Open communication & trust

Employee Empowerment Failure

1. 2. 3. 4. 5. Managers do not really believe in its power Managers fail to establish boundaries for employee empowerment Managers abdicate all responsibility and accountability for decision making Managers fail to provide the information and access to information, training, and learning opportunities needed When employees feel under-compensated, under-titled for the responsibilities they take on, under-noticed, underpraised, and under-appreciated, dont expect results from employee empowerment Empowered teams Principles for Empowerment

TECHNOLOGY
The three waves of change: 1. Agricultural revolution 2. Industrial revolution 3. Information Technology revolution Common usage at workplace: 1. Telephone / cell phone 2. Internet, e-mails, intranet, extranet 3. Projectors 4. Digital electronics, optical data storage

The Changing World of Technology

1. Has altered the way people work. 2. Has changed the way information is created, stored, used, and shared. 3. The move from agriculture to industrialization created a new group of workers the blue-collar industrial worker. 4. Since WWII, the trend has been a reduction in manufacturing work and an increase in service jobs.

The Changing World of Technology

5. Knowledge Worker - individuals whose jobs are designed around the acquisition and application of information. 6. Why the emphasis on technology: makes organizations more productive helps them create and maintain a competitive advantage provides better, more useful information

How technology affects HRM?

Recruitment & Selection: 1. E-recruitment 2. Online assessment tests 3. Automated screening & ranking system 4. Job portals 5. Maintaining resume databases 6. Online induction 7. Advertise vacancies 8. Video conferencing for interviews

Training & Development:

1. E-learning: corporate & strategy linked learning 2. Video conferencing / virtual classrooms 3. Use of projectors 4. Digital pen / stylus/ electronic pen 5. Software applications for TNA , designing training programs & (e.g. Survey Tracker, Task Architect)

Compensation Management:
1. 2. 3. 4. Spreadsheets, Excel sheets e.g., Peoplesoft Biggest danger: threat to security These softwares help in linking appraisal results with TNA, review & feedback 5. The concept of paperless payroll

Performance Appraisal:

Workforce Performance Management (WPM) suite systems and talent management softwares

Implications for HR Manager

1. 2. 3. 4. 5. 6. Employee skill upgradation Downsizing Finding the right candidates Knowledge management Security concerns Avoiding the risk of over emphasizing use of technology 7. Measuring ROI for HR technological trends

The Changing World of Technology

How Technology Affects HRM Practices
Recruiting Employee Selection Training and Development Ethics and Employee Rights Motivating Knowledge Workers Paying Employees Market Value Communication Decentralized Work Sites Skill Levels Legal Concerns