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COMPETENCE TRAINING AND AWARENESS

COMPETENCE TRAINING AND AWARENESS


When considering the introduction of a competence-based assessment system Fletcher provides a useful check list Is the proposed system: Based on the use of explicit statements of performance? Focused on the assessment of outputs or outcomes of performance? Independent of any specified learning programme? Based on a requirement in which evidence of performance is collected from observation and questioning of actual performance as the main assessment method? One which provides individualized assessment? One which contains clear guidance to auditors regarding the quality of evidence to be collected? One which contains clear guidelines and procedures for quality assurance?

COMPETENCE TRAINING AND AWARENESS


The determination of competence requires that we have defined a standard for competence, measured performance and acquired evidence of attainment. We therefore need to ask: What are the key results or outcomes for which the person is responsible? (The units of competence.) What are the principal tasks the individual is expected to perform and the expected behaviours the individual is required to exhibit to achieve these outcomes? (The elements of competence.) What evidence is required to demonstrate competence? What method of measurement will be used to obtain the evidence?

COMPETENCE TRAINING AND AWARENESS


The purpose in determining competence is to identify the requirements for the job. Requirements for new competencies arise in several ways as a result of the following: Job specifications. Process specifications, maintenance specifications, operating instructions etc. Development plans for introducing new technologies. Project plans for introducing new equipment, services, operations etc. Marketing plans for launching into new markets, new countries, new products and services. Contracts where the customer will only permit trained personnel to operate customer-owned equipment. Corporate plans covering new legislation, sales, marketing, quality management etc. An analysis of nonconformities, customer complaints and other problems. Developing design skills, problem-solving skills or statistical skills. Introducing a quality management system thus requiring awareness of the topics covered by ISO 9001, the quality policies, quality objectives and training in the implementation of quality system procedures, standards, guides etc.

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