You are on page 1of 20

Job zone Level 1

Occupation

Educat ion Primary

Experience

Job training Few days of training is required Few weeks of on the job training is required

Security guard, Sweeper, Driver

Supervisor, Sales attendant, cashier

Accountant, operation Manager

Matric or equival ent to that Fouryear bachelo r's degree is require d

Little or no previous workrelated skill, knowledge, or experience is needed for these occupations Some previous work-related skill, knowledge, or experience is usually needed

Previous work-related skill, knowledge, or experience is required for these occupations

Job Title: General and Operations Manager Job Zone: Three

Job Type:

Report To: Owner

Main Tasks: Representing Sughats management in purchase negotiations with Soghats suppliers Direct and coordinate Sughats financial and budget activities to fund operations

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing performance improvement
Determine staffing requirements, and interview, hire and train new employees Plan and direct activities such as marketing and promotions

Knowledge & Skills:


Administration and management, Customer and personalized service, Personnel and human resources, Sales and marketing, Financial reporting

Tools & Tecnolgy: Calculators & Accessories, Computers, Accounting software, Microsoft office

Job Title: Accountant Job Zone: Two

Job Type: Report To:

Main Tasks: Report to management regarding the finances of Sughats Develop and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs Analyze Sughats operations, costs, revenues, financial obligations, to project future revenues and expense Advise Sughats in areas such as employee compensation plan, cost cutting and auditing Knowledge & Skills: Auditing, Accounting, Mathematics, law and Government Taxes Tools & Technology: Computer, Calculator, Accounting software, Tax preparation software, Financial analysis software, Microsoft Office office excel

Job Title: Supervisor Job Zone: Two Main Tasks

Job Type: Part time Report To: Operations manager

Provide customer service by greeting and assisting customers of Soghats Responsible to run daily operations

Responding to customer queries and complaints Ensure and maintain quality of sweets Ensuring on time arrival of sweets from different cities and keeping record when arrived Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts Examine sweets to ensure that it is correctly priced and displayed Maintaining ambience of sweet shop
Knowledge and skills Customer and Personal Service, Coordination, Monitoring, Service Orientation Tolls & Tecnology: Security cameras

Job Title: Sales Attendant Job Zone: Two

Job Type: Report To:

Main Tasks: Assisting customers to find the desserts they are looking for Answering queries from customers Providing free sample of desserts to new customer for sake of developing taste

Weighing and packing sweets


Giving advice and guidance on desserts selection to customers Describe and explain the origin of desserts to customers

Stocking shelves with desserts


Knowledge & Skills: Customer and personal service, Sales and marketing, Persuasion, Coordination Tools & Technology: Weighing machine, Transparent gloves

Job Title: Cashier Job Zone: Two

Job Type: Report To:

Main Tasks: Verify customer purchases quickly and accurately Identifying prices of sweets Scanning the price of sweets

Receiving payments and keeping record


Balancing the cash at the end of the day Knowledge & Skills:
Mathematics, Microsoft office word and excel,

Tools& Tecnology:
Bar code reader equipment, Calculators, Computer, Accounting software

Job Title: Cleaner Job Zone: ONE

Job Type: Report To: Sweeper

Main Tasks: Gather and empty trash Clean store floor by sweeping Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floor and fixtures Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications Clean windows and mirrors using soapy water or other cleaners
Tools & Tecnology: Air compressors, Floor buffers, and Vacuum cleaners

Job Title: Security Guards Job Zone: One

Job Type: Report To:

MainTasks Guarding against theft and maintain security of premises Creating a safe and comfortable working environment for employees and visitors Call police or fire departments in cases of emergency Answer alarms and investigate disturbances
Knowledge Skills: Knowledge regarding how to operate relevant equipment, Problem Sensitivity, Far Vision, Near Vision, Tolls & Technology: Handguns,

Job Title: driver Job Zone: one

Job Type: Part time Report To:

Main Tasks: Arrange to pick up particular delivery on a regular schedule o Follow relevant safety regulations and state laws governing vehicle operation Test vehicle equipment such as lights, brakes, horns, or wind shield wipers, to ensure proper operation Knowledge & Skills Driving, Laws regarding traffic, heavy lifting

Tools & Technology


Pick up

Recruitment: General
Self Recruitment policies due to high costs of other options.
Advertisement Media: Print & Internet Job Sites. Part-time employment as a contingency strategy.

Recruitment: Process
Job Analysis & Job Postings.
Review & Short List Applicant CVs.

Conduct Test/Interview(s).
Select Applicant(s). Hire Employee(s).

Training
Identify Training Need & Type.
Design Training Course.

Develop Training Program.


Implement Training. Evaluate Results of Training.

Employees Compensation plan

Objectives of employees compensation plan Direct Financial payments Non financial benefits

Employees Compensation plan


Objectives of compensation plan: Fitting reward processes to the expectations of employees The development of competitive pay Structures Aligning organizational core competencies and individual competence Achieving the right balance between rewards for individual and organizational performance

Employees Compensation plan


Direct financial payments: Salaries & wages How do we decide how much to pay? Salaries survey: point method: Identify the compensable factors for each job

Assign points to them

Occupation Operational manager Accountant supervisor

Sales attendant Cashier

Security guard Driver

Compensable factors Ensuring excellence in operation, handling in store issues, supervising operation related to product delivery Budgetary foresight, Overseeing conduct of sales attendants Listening to complaints Liaison between attendants and Operations manager Communication skills, Customer service skills, Product identification Skilled in Word and Excel ,Accuracy and attention to detail, Processing exact and efficient sale and return transactions, Operating cash register and maintaining cash drawer Attentiveness, watchfulness and vigilance Carefull driving, on time delivery,

Non financial benefits


Give them a pair of movie tickets

Start a bakery shop with Wall of Fame and add them to it


Employee discounts on purchase of sweets Give away sweets on Eid days Distribution of specific percentage of profit among employees.

Performance Appraisal
Training & Development.
Compensation Changes.

Skills & Competencies Development.


Complaints & Grievances. Delegating Responsibilities.

Performance Appraisal (Cont..)


Past Oriented Methods
Rating Scales BARS Cost Accounting Method Future Oriented Methods MBOs 360 Feedback

You might also like