Transaction Analysis

21 Feb 2009
DEI
Case
 Ram who is fresh Engineer Trainee with
6 months experience takes leave from his
boss stating that he is unwell .
 Boss’s wife , (who met Ram other day in
Annual function )who also happened to go
to Movie “ Rab ne bana de jodi “ sees
Ram in the picture hall along with girl .
 Ram comes to next day to office .Your
are the boss .You recall that Ram was
absent without prior information about a
week back .
Situation 1
 Boss : Ram can you come in
 I Don’t like people who lie .You took leave for
being unwell and went to movie. It is absolutely
wrong .
 Ram : Sir .
 I became well in the afternoon. My cousin dropped
in at 2 o clock and asked for going to movie as I was
getting bored
 Boss :
 These are good stories . I do not want to accept
them. You should have rang me up . I am asking
Personnel to make it leave without pay .
Situation 2
 Boss : What happened Ram yesterday ? Are you
ok now . My wife was telling that you were enjoying
movie yesterday .
 Ram : Yes Sir : I became ok in the afternoon itself .
I went to movie along with my cousin.I enjoyed it
.I avoided coming to factory as it would have
been difficult to get transport.
 Boss : That’s perfectly ok. It is your leave and must
use it as it makes sense . Good that you have not
landed in factory . There was nothing urgent .
Desirable Outcome
 Students understand concept of
transactional analysis & how
Individual ego styles affect
workplace behaviors and lead one
to success in interpersonal
relationships .
 Students understand the core
individual behavior can be
successfully moderated to get better
results.
Contents
1. What is TA : Basics
2. Personality formation
3. Transaction analysis :Theory
4. Communication patterns.
5. Different Sub Ego states
6. Traits formation in different ego states
7. Formation of communication pattern
8. Exercise
9. Application of learning's
1. What is Transition analysis TA
 Def : TA is system for analyzing all personal and
interpersonal communication behaviors for better
connectivity and relationships .
 Communication is normally in the for form transactions
between two mental states .
 A Transaction is said to have taken place when there is
sender who sends the message , receiver who gets the
message and sends the feedback /response to the
sender. ( a element of communication )
 The signal (input) received by a person is processed by
a unique (processor ) mind , which processes the
information based on either on store of past
experiences , or relooks it and then it is responded.
TA; Basics
 The formation of personality is significantly
depended upon the development of mind
at an early stage in life.( first 0 to 10 yrs)
 It is necessary for Individual to understand
himself based on his responses and
reactions so that he knows his limitations
and strengths.
 Such self awareness helps in responding to
situations with careful thought.
2. How Personality gets Formed :
We act or feel or think like those who raised us
Records how the parents &
Other Influential people ones behave and act

We respond with calm

& patience with data
parent

Mind

As one grows
Child Adult Learning through
exploration , books etc &
updating the stored data
Records events as
One sees ,observes , feels as a child

We behave or feel as we did when we were small child

3. Transaction Analysis :Theory

1. People communicate from their Ego states .

 Three distinct part of personality called Ego states
that are present in every individual . Individual
exhibits one or other ego state while
communicating with others. Ego states are known
as
1. Parent Ego state
2. Adult Ego state
3. Child Ego state
3. Effectiveness of communication depends
upon how well a person is able to understand
and use the ego states to complete the
communication transaction
All of have three Ego states
Communication occurs when Two EGO STATES interact :
Two persons X and Y

P P

A A

C C

X Y
 Overall Psychological Personality
P C brain
Division of Brain Values
Events
Old Store of emotional
bank
Beliefs
Amygdala Right

Primary signal

Your Actions /
Behavior
feelings / (Voice /
Brain Secondary
emotions Tone
Situation Triggers How do I respond Primary response Negative , positive , Words )

Thalamus passive

Secondary signal
External events
Emotional &
intellectual
Social
A Left
Processes
Here & now Neocortex
Thinking :Learning & problem solving

Typical way how we respond to a situation

4.Behaviors exhibited PAC
 Parent ::This is a set of feelings, thinking and
behavior that we have copied from our parents and
significant others. One gives judgment based on
his experience /recordings .Normally judgmental
with focus on rituals , customs , picked up from old
members of family .Also believes in authority and
respect .
 A little person , who was told to follow what is being said by
elders without questioning , picks up same trait.
 A little person who gets firing for defying some rule , does
same thing when he faces similar situation later in life.
 They get stored in the processor as “ what parents do “ .This
is range of behaviors (controlling , nurturing +ve , _ve etc )
 As a little person , some values and beliefs are inculcated ,
same gets played as one grows up.
 As little person , well nurtured , responds with trust and
care.
Things get recorded unedited as little one is having no power to
question as he depends on them.
Adult
 Adult : Use of information and data for decision
making based on here and now . It continues to
updates the information available from stored
experiences . Normally picks up knowledge from
education & uses logic / analysis to updates and
questions the data picked up from various sources .
 As a little person , is explained the logic /reason
, picks up same behavior.
 Why two plus is four and not six
 Science subjects etc
Behaviors
 Child : This is set of behavior which one learns
when he was subjected to inputs from his parents and
society and how he felt within him.
him Love , fear , anger
faced by him creates his personality. Or explored life
in a natural way.
 A little person who gets always anger at an early stage ,
responds in the same way
 A little person gets blame for everything , starts blaming
others for every thing
 A little person who was treated with love and care , behaves
that way .
 A little person who experienced fun responds in same way.
 A little person , who rebels , when scolded or follows
immediately.
5. Different Sub Ego states
 Parent : Two predominant styles
1. Nurturing
2. Controlling
 Adult : Only one style :Rational and
data based
 Child : Two styles
1. Free & Natural
2. Adopted

Traits exhibited :
Parent
 Nurturing Parent
 Caring
 Nurturing
 Loving
 Helping
 Controlling Parent
 Setting standards
 Using authority
 Making value judgments .
 Being responsible
 Win –lose relationships
Adult : Traits
 Uses data
 Questions past traditions and rituals
 Analyses the pros and cons before
taking a decision.
 Believes in win –win
Child ;Traits
 Free and Natural Child
 Source of emotions
 Spontaneity
 Creativity
 Curiosity
 Adopted Child
 Self control
 Compliant
 Politeness
 Fun – relationships , Not serious relaionships
formation of Communication patterns
 The communication pattern depends upon how the
ego states are used while responding.
 Ego states develop at an early young age , the
pattern of communication would be basically based
on your profile and its mix.
 A person with high Parent would always be
communicating in a particular manner .Similarly
some one with High Child ego states would respond
in different way.
 As one enlarges his intellectual capabilities , Adult
develops which brings a balance in our
communication with right mix of CHILD & PARENT .
Summary PAC
Success in communication :Personality
 It depends upon which ego state is being
used by you in responding to various
situations.
 Normally in Office matters , predominant
ADULT personality is highly successful
stance
 In Household situation , it is more of parent
and child becomes transactional modes.
 In Games , picnics etc , Child ego enjoys
the situation
8. Exercise : 26/11

Statement A :What Pakistanis has done in

Mumbai blasts is absolutely wrong. They
must be punished
Statement B: if it is correct that Pakistan is
instrumental in sending terrorists to
India , Then they need to be dealt with
strong hands.
Statement C : I know that Pakistan is
against India . The only way to deal is
bomb Pakistan immediately .
Exercise

Parent :What Pakistanis has done in

Mumbai blasts is absolutely wrong. They
must be punished
( strong judgmental focus; Conclusion
reached ;Decision given)
Adult: if it is correct that Pakista………………..
.( Analytical Ego state: Conclusion is
depended upon the data :patience )
Child : I know ………… .
( Picks up old data /experience to come to
conclusion and wants to take action
immediately : impatience )
Exercise -2 Home situation
 Husband to wife ( while going to office ) :
Where is my watch ? ( child )
 Wife : You must keep your watch in proper
place in the night before sleeping. ( Parent )
 Wife : It is better you search it yourself as
you would learn from it and keep it safely
next time . ( Adult )
 Exercise 3 Office situation
 In case if you are asked “ can u sell addition 25%
this year ?
 A Child state would mean some answer

to be give to avoid negative stroke .He

may Yes immediately
 A parent response would be “ We have
never done more than 110% of target in
the past and hence not possible.
 An adult state would say “let me study
the possibilities and get back . We need
to study the data on production capacities
, market outlook next year . Give me
some time

.
Application of learning's
 Always examine the ego state from which other
person is sending the message
 If sender is speaking from Parent Ego state , It is
better to be in either parent ego state or Child ego
state when one is in social setting.
 In official situation , it is better to act patiently
with adult ego state as agreeing to parent ego as a
parent or child , can cause loss to the deptt or
company. One has to first use either P or C and
then switch to A.
 In office situation , it is predominantly adult ego
state gives you the power to handle situation.
Even when one has to use Parent or Child , the
adult needs to be in control .
Use of TA in following cases
 Giving Feedback to subordinate
 Convincing a customer to buy a product
 Responding to a customer who is very angry because
Car sold by you have major quality problems.
 Responding to a email which blames you for some
activity for which you are not responsible .
 Your wife / husband not well
 Your friends father has expired in a accident .
Thank you