Communicat

ion
Skills
for
Supervisors

Group 2

Arabinda (06)
Lopa (24)
Jaspreet (20)
 Agenda
• Assumptions
• Training Model
– Analyzing Training Needs and Objectives
– Designing a Training Program, scheduling and session
planning
– Developing the Training content
– Training Methodology and aids
– Evaluation and Feedback

• Closing the Program

 Assumptions
• We are a training institute named
Karrox Associates (P) Ltd
• We are offering training and
development solutions to various
companies
• We have been appointed by the
management of JSW Steel Ltd to
conduct communication skills workshop
for 20 supervisors
• Management has made compulsory for
the supervisors to attend each day’s
training
Analyzing
Needs
and
Defining
Needs Analysis
 Needs Analysis ( Contd )
• We used Ford’s analysis to determine
the basic needs of the supervisors in
terms of communication skills
• Basic aids we used were –
Questionnaires, one on one talk and
brainstorming sessions, etc
 Problems identified after Needs
Analysis
• Organization’s mission and vision
• Not able to express their feelings
• Improper goal setting
• Not able to motivate their subordinates
• Low work efficiency
• Work life imbalance
• Problems in handling people
• Ineffective utilization of KSAs
• Low competency level
 Training Objectives
The basic training objectives of this program could
be enumerated as follows –

• Understand the importance of professional

presence on the job.
• Learn how to self-manage to become more
effective and efficient.
• Improve their communications skills, including
listening, questioning, and being more assertive.
• Increase their effectiveness in recognizing and
managing conflict, and dealing with difficult
people.
Trainin
g
Outline
 Training Program
• We are the following a Expository
methodology where in the
supervisors are given training in the
auditorium at their office
• Each session will be conducted twice
daily for
10 trainees in a batch
• Motive is to not disturb them from
their day to work and therefore
Session Plan
 Layout and other
specifications
• Since the number of
trainees are small, a
U shaped table has to
be arranged
• The room should be
spacious, air conditioned
and well illuminated
• Coffee needs to be
served at the start of the
each session
• One notepad has to be provided to
each trainee at the start of the
training
Training

Conte
nt
 Day 1
Session Objective:
To help the supervisors build rapport
with the trainer and amongst
themselves in order to facilitate the
communication flow

Aids Required:
• Video Camera
• Collar mike
• Session plan for day 2
Content:
• Individual introduction and
extempore which will be recorded in
the video camera and individual
feedback be given at the end of it.
• In order to build a rapport among the
trainees, they will be made to play a
game called ‘BINGO’
 Day 2
Training Objective:
To make them understand the basic principles of
effective and assertive communication in order to
expose them to the fundamentals of communications

Aids required:
• LCD Projector for PowerPoint
presentation slides
• White board, marker pen, etc
• Detailed handouts for the
current session
• Session plan for the day 3
Content:
Principles of Effective Communication
• Feedback
• Connect with audience
• Listen and understand
• Surface the meaning of words
• Respect

Principles of Assertive Communication

• Assessment - How assertive are you?
• Self Assessments
• Definition of assertiveness
• Giving feedback
 Sample Questionnaire
1. I find it difficult to take a compliment.
2.  I prefer not to criticize others, even if I am sure they
are wrong.
3.  I find it hard to tell someone that I have romantic
feelings for him or her.
4.  I’m not comfortable asking my boss for a raise, even if I
think I deserve it.
5.  I avoid dealing with difficult situations involving
confrontation.
6.  I tend to be the leader in a group of friends.
7.  I feel people take advantage of me.
8.  Talking to people in positions of authority makes me
feel nervous, self-conscious, or unsure of myself.
9.  I behave in a self-confident manner.
10.  I express my opinions, even if others in the group
 Day 3
Training Objective:
To help the Supervisors gain more
knowledge in terms of assertiveness and self
management to achieve their personal and
team goals

Aids required:
• LCD Projector for PowerPoint presentation
slides
• White board, marker pen, etc.
• Detailed handouts for the current session
Content:
Putting Assertiveness to Work
• Establish credibility and trust
• Use positive language
• The confrontation model
• Anticipate responses to confrontation
• Avoid provoking language
• The escalation process
• Handling criticism
• Styles of assertive communication
• Blocks to assertiveness
 Day 4
Training Objective:
To help the trainees understand different
tactics to deal with difficult and different
personality types in their day to day life

Aids Required:
• LCD Projector for PowerPoint presentation slides
• White board, marker pen and duster
• Detailed handouts for the current session
• Session plan for the day 5
Content:
Handling "Difficult" Personality Types
• "Get it Right" People
• "Get it Done" People
• "Get Appreciated" People
• "Get Along" People
Evaluatio
n and
Feedbac
k
 Day 5
Training Objective:
To evaluate the training using a 2 way
feedback mechanism in order to ascertain the
effectiveness of training.

Aids Required:
• Video Camera
• Collar mike
• Questionnaire for
Trainer’s Feedback
Content:
• We are using a Summative evaluation to
study the KSAs of the trainees
• We also use the KIRKPATRICK Model in order
to determine the reaction, learning, behaviour
and results of the supervisors
• Redo the video shooting exercise again
• Give individualized feedback again and show
them the differences in what they were in day
1
• Ask the trainees to fill up the feedback form
for the 5 day training experience
 Feedback Form
Trainer’s Name: ________________________ Date/Time: ________________
Company: _____________________________ Location: _________________

Please circle your responses and make comments or suggestions

below.

Very
Excellent Good
Good Okay Poor
1. What is your OVERALL opinion of
this course? 5 4 3 2 1
2. The course MATERIALS were: 5 4
3 2 1
3. The course ACTIVITIES were: 5
4 3 2 1
4. The instructor’s PRESENTATION
Answer the Following Questions:

3. What did you feel was the most useful?

5. What did you feel was the least useful?

7. What other training programs would you like to

attend?

9. Comments, questions and concerns:

 Closing the Training
Program
• All the feedback forms are duly collected
• Have an informal one to one discussion
whether their personal objectives are met
or not
• Review the scope for further improvement
• Make sure that all the bills are cleared
– 2000/- per session = 10*2000 = Rs. 20,000/-
• Encourage the trainees to contact in case
of any clarifications
Thank