Emotional Intelligence

-K.sekar -Officer (T& D)

 What is an Emotion?

A moving of the mind or soul;

excitement of the feelings,

whether pleasing or painful;

Disturbance or agitation of mind caused by a

specific exciting cause and manifested by

some sensible effect on the body

 Types of Emotions

• Happiness -Happiness is a positive emotion. It is an

expression of pleasure, contentment, good-luck or good
fortune.

Increases blood pressure

Increases heart rate

Changes breathing

Reduces levels of certain neuro chemicals

Provides a boost to the immune system
• Surprise -An expression used when something unexpected
or sudden occurs. Positive

dropped jaw, with mouth open

lifted and curved eyebrows

eyes, opened wide

horizontal wrinkles spanning across the forehead

Disgust – Disgust is a strong feeling of dislike. Negative

wrinkle your nose up

raise your cheeks

raise your upper lip

lower your brow

form lines below your lower eyelid
• Fear -A feeling that something dreadful or dangerous is
about to happen. Negative

eyebrows become drawn and raised

lips slightly drawn back with an opened mouth

upper eyelids show

wrinkles in the middle of their forehead


Anger -Anger is a strong feeling of annoyance and
displeasure. Negative
• the brows become drawn together and lower
• their lips will become set in a squarish shape, and pressed
together firmly
• their eyes will become bulgy
• their nostrils will flare

their upper and lower eyelids will tense
• Sadness : The state of being sad, unhappy, sorrowful, or
mournful. Negative


The corners of the lips droop, and the
bottom lip may tremble

The inner corners of the eyebrows are
drawn upwards
 Need

Emotional Intelligence is very important for

all employees as it is one of the important
deciding factor for relationship management
resulting in motivation, retention , self
management & managing others.
 Emotional Intelligence
Emotional Intelligence is,
• the ability of an
individual to deal
successfully with other
people,
• to manage one’s self,
• motivate other people,
• understand one's own
feelings and
• appropriately respond to
the everyday
environment
 Emotional Intelligence
• Emotional Intelligence doesn't mean being soft – it
means being intelligent about emotions – a different
way of being smart.

Bosses and leaders, in particular, need

high EQ because they represent the
organization to the public, they interact
with the highest number of people within
and outside the organization and they set
the tone for employee morale
Leaders with empathy are able to understand their
employee's needs and provide them with constructive
feedback
 Why Emotional Intelligence is
necessary

Helps managers handle Teaches managers cope when

adversity & set back change & uncertainty hits
organisation or their personal lives.
 Why Emotional Intelligence is
necessary

Help them being focussed

Help to manage effective and stay on track by
relationship. remembering purpose &
vision.
 All employees want a
It also provides them with the
supportive, caring
courage to push against the system
Supervisor or Manager
to make necessary changes for their
who has their best
people.
interests at heart
 Example to illustrate how EQ can
positively or negatively impact
one's career and the organization:

She racked up a list of

accomplishments
Upon graduating from college,
Debra believed that if she worked hard, she would
achieve her career success goals

However, just two

years into her career
she was fired.
 Working with people means working with
Emotions
• When people are
working at a common place
, emotions will play a role.
• “Don’t bring your
personal problems to work”
is one variation of the
argument that emotions
are inappropriate in the
workplace.
 Developing EI in the workplace
• Developing EI in the
workplace means
acknowledging that
emotions are always
present, and doing
something intelligent
with them.
• People derail because
of classic emotional
failings, not the lack of
technical skills
Components of Emotional Intelligence

There are five parts to it.

• Knowing what you're feeling.

• Managing your feelings, especially distressing

feelings.

• Self-motivation

• Empathy and

• Managing relationships
 Probabilities of not having an Good Emotional
Intelligence and their consequences
• While people have shown they can produce better results at
workplace, many of us lack emotional intelligence.
• We simply don’t know how to perceive, understand,express and
manage our emotions effectively.

There are adverse consequences to have low emotional

intelligence. These includes:-

Relationship Problems

Rage in the Workplace

Poor decision making capability

failure to advance in career
Relationship Problems

Poor decision making capability

Rage in the workplace

failure to advance in career
 How EQ succeeds IQ

• Emotional Intelligence explains why in-spite of equal

intellectual capacity, educational background,training
or experience some people excel while others of same
calibre and high educational degree lag behind.

• Emotional Intelligence is the dimension of intelligence

responsible for our ability to manage ourselves and
our relationship with others.
EQ versus IQ
 8 Tips to control your emotions

Take 30 belly-breaths

Get good knowledge

Redirect your mind

Don’t forget to eat

Ask yourself: is this useful?

Observe the feeling

Stay in the present

Find good ways to relax
Question & Answers