The People who servers food with out errors

Aravind.T.S Assist Professor

The Truth about Dabbawalas

Nutan Mumbai Tiffin Box Suppliers Assosiation (NMTBSA) started in 1890 as a charitable trust They are all enrepreneurs Standard rates for all (weight ,distance, space) each have 35-40 clients Each earns 5000+ in a month

5000 members in their society and cover 60 70 km / day Number of tiffins are 2,00,000 (up and down 4,00,000) Total turn over 50cr INR

No modern technology No strike Great time management Six sigma rating (99.999999)

Etiquitties followed during work

No alcohol drinking during business White cap during business Carry ID cards

Appraisal

HBR Guinness World Record Replies belive it or not Forbs magazine ISO 9001-2000

Working of NMTBSA
Error Rate : 1 in 16 million transactions Six Sigma performance (99.999999)

Technological Backup : Nil.

Cost of service - Rs. 250 - 300/month ($ 6.00/month) Rs. 30 Crore. approximately Annual Turnover. [5000*12*5000=30,00,00, 000] Earnings - 4000 to 5000 p.m. per Dabbawala.

Standard price for all (Weight, Distance, Space)

No strike record as each one a share holder.

Diwali bonus: one months salary by customers.

Major Features
Zero % fuel Food is taken from home or mess and is delivered at office.

Zero % modern technology

100 % Customer Satisfaction

Zero % investment

99.9999% performance

Zero % Disputes

Clients

11% students

15% businessmen

36% government sector

38% private sector employee

CODING

RESIDENT STATION CODE DESTINATION PICKUP GROUP CODE

[USE OF COLOURS IN CODES]

RESIDENT STATION PICK UP CODE

[USE OF COLOURS IN CODES]

VL P

DESTINATION ADDRESS CODE

[ABBREVIATION OF BUILDING]

FINAL DESTINATION
[DETAIL SPECIFICATION FLOOR/ OFFICE NAME, PERSON]

DESTINATION STATION CODE

Supply Chain : FLOW LOGIC

Grant Road (12)
Point of Aggregation And Sorting
1
2 3 Distribution By Carriers at lunchtime To offices

Church Gate (1-10) E Lower Parel (14)

4
5 6

Collection from home

Star TV hired the services of Dabbawalas to distribute the pamphlets of Amitabh Bacchan anchored KBC reaching 2 lakhs Mumbaikars in just 4 days. Maharashtra government propagates HIV awareness though Dabbawalas channel.

Campaigns done for many companies in Mumbai.

Dabbawalas are the fastest and most economic method to reach the nook and corner of Mumbai. This brings additional earning for Dabbawalas.

MARKETING THROUGH DABBAWALAS

Only investment is the hard work , honesty , promptness and time management. Low cost offices. Very cheap hand cart. Easy to maintain cycles Use public space for sorting. No IT or HR department.

MINIMUM CAPITAL INVESTMENT

Team work

Logistics And Supply chain management

Time management

6 Sigma Customer relationship management

Innovation

MANAGEMENT PRICIPLES DERIVED

Know about Six sigma

Purpose of six sigma :

To make customer happier and increase profits

Six Sigma

Six Sigma is a highly disciplined process that helps a company focus on developing and delivering nearperfect products and services.

Why Six sigma ?

It is a methodology for continuous improvement It is a methodology for creating products/ processes that perform at high standards It is a set of statistical and other quality tools arranged in unique way

It is a way of knowing where you are and where you could be!
It is a Quality Philosophy and a management technique

Six Sigma

Six-Sigma is an integrated quality improvement framework, which aims at ensuring no more than 3.4 defects per million opportunities. process improvement framework known as DMAIC (Define, Measure, Analyse, Implement, Control).

Philosophy

The central idea behind Six Sigma is that if you can measure how many" defects you have in a process, you can systematically determine how to eliminate those and approach zero defects.

Win Win

Six Sigma provides maximum value to companies in the forms of increased profits and maximum value to consumers with high-quality products and services at the lowest possible cost.

It is a Philosophy

Anything less than ideal is an opportunity for improvement Defects costs money Understanding processes and improving them is the most efficient way to achieve lasting results

It is a Process

To achieve this level of performance you need to: Define, Measure, Analyse, Improve and Control

DMAIC approach
D Define

Identify and state the practical problem

M Measure A Analyze I Improve C Control

Validate the practical problem by collecting data Convert the practical problem to a statistical one, define statistical goal and identify potential statistical solution

Confirm and test the statistical solution

Convert the statistical solution to a practical solution

Tools for DMAIC

Define
What is wrong?

Measure
Data & Process capability

Analyze
When and where are the defects

Improve
How to get to six sigma

Control
Display key measures

Benchmark Baseline Contract / Charter Kano Model Voice of the Customer Quality Function Deployment Process Flow Map Project Management Management by Fact 4 Whats

7 Basic Tools Defect Metrics Data Collection, Forms, Plan, Logistics Sampling Techniques

Cause & Effect Diagrams Failure Models & Effect Analysis Decision & Risk Analysis Statistical Inference Control Charts Capability Reliability Analysis Root Cause Analysis 5 Whys Systems Thinking

Design of Experiments Modelling Tolerancing Robust Design Process Map

Statistical Controls Control Charts Time Series Methods Non Statistical Controls Procedure adherence Performance Mgmt Preventive activities Poke yoke

It is Statistics

6 Sigma processes will produce less than 3.4 defects per million opportunities

6 s Training Different Levels

Master Black Belt
Mentor, trainer, and coach of Black Belts and others in the organization.

Champions

Black Belts

Leader of teams implementing the six sigma methodology on projects.

Delivers successful focused projects using the six sigma methodology and tools.

Green Belts

Team Members / Yellow Belts

Participates on and supports the project teams, typically in the context of his or her existing responsibilities.

Source

Wiki /dabbawala Sigsigma.com