You are on page 1of 23

Consumerism in India

Presented By Gunjan kumar Vivek gupta Sohaib khan Gaurav chauhan

OUTLINE
DEFINITION
REASONS REMEDIES CONSUMER PROTECTION ACT OBJECTIVES

CONSUMER RIGHTS
RELIEF AVAILABLE FOR CONSUMERS

What is Consumerism??..

Consumerism is an organized movement of citizens and government to strengthen the rights and power of buyers in relation to sellers.

WHY IS THIS HAPPENING??


Low literacy levels and lack of awareness of rights

encourages businessmen to be indifferent to consumers


Backwardness
Ignorance Lack of education and information Indian consumers get carried away by clever advertising Imbalance in demand and supply of commodities leading to

hoarding, black marketing, profiteering.

REMEDIES..
Active participation from the business, Government and consumers. Business must ensure efficiency in production and quality of output and must refrain from Unfair Trade Practices Government through legislations, statutory bodies etc prevent exploitation of consumers. Consumers should assert their rights and protect themselves from business malpractices

CONSUMER PROTECTION ACT,1986


This

ACT is a milestone in the history of socio-economic legislation in the country. first ever legislation in India of its kind which solely aimed at the grief stricken consumers who were the victims of the unfair trade practices and sub standard services rendered to them.

The

OBJECTIVES
The main objective of the act is to provide for the better protection of consumers.

The act is intended to provide simple, speedy and inexpensive redressal to the consumers' grievances, and relief of a specific nature and award of compensation wherever appropriate to the consumer.

EXTENT AND COVERGAE OF THE ACT


THE SALIENT FEATURES OF THE ACT ARE SUMMED UP AS UNDER : THE ACT APPLIES TO ALL GOODS AND SERVICES UNLESS SPECIFICALLY EXEMPTED BY THE CENTRAL GOVERNMENT.

IT COVERS ALL THE SECTORS WHETHER PRIVATE, PUBLIC OR COOPERATIVE.

THE PROVISIONS OF THE ACT ARE COMPENSATORY IN NATURE.

THE SETTING UP OF THE DISPUTE REDRESSAL MACHINERY WAS ONLY TO SECURE AND ENABLE SPEEDY JUSTICE TO THE AGGRIEVED CONSUMERS.

WHO IS A CONSUMER?
TWO KINDS OF CONSUMER UNDER THE ACT

CONSUMER OF GOODS
BUYS OR AGREES TO BUY GOODS ANY USER OF SUCH GOODS

CONSUMER OF SERVICES
HIRES OR AVAILS ANY SERVICES

ANY BENEFICIARY OF SUCH SERVICE

CONTD
SERVICE SERVICE OF ANY DESCRIPTION BUT DOES NOT INCLUDE RENDERING OF ANY SERVICE FREE OF CHARGE OR UNDER A CONTRACT OF PERSONAL SERVICE.

COMPLAINT
COMPLAINT MEANS A FORMAL ALLEGATION AGAINST A PARTY COMPLAINT IS AN WRITTEN ALLEGATION MADE IN WRITING TO THE NATIONAL COMMISSION, THE STATE COMMISSION, OR THE DISTRICT FORUM BY A PERSON COMPETENT TO FILE IT WITH A VIEW TO OBTAINING RELIEF PROVIDED UNDER THE ACT.

WHO CAN FILE A COMPLAINT


A CONSUMER ANY RECOGNIZED CONSUMER ASSOCIATION ONE OR MORE CONSUMERS HAVING THE SAME INTEREST THE CENTRAL OR THE STATE GOVERNMENT AS THE CASE MAYBE IN CASE OF DEATH OF A CONSUMER, HIS LEGAL HEIR OR REPRESENTATIVE

CONTD
THE FOLLOWING ARE ALSO CONSIDERED AS A CONSUMER AND HENCE THEY MAY FILE A COMPLAINT. USER OF GOODS AND BENEFICIARY OF SERVICES HUSBAND OF THE CONSUMER INSURANCE COMPANY

CONSUMERS NEED PROTECTION AGAINST (GROUNDS OF COMPLAINT)


UNFAIR TRADE PRACTICE

RESTRICTIVE TRADE PRACTICE


DEFECTS DEFICIENCIES

CONSUMER DISPUTE
SEC 2(1) (E) A DISPUTE WHERE THE PERSON AGAINST WHOM A COMPLAINT HAS BEEN MADE, DENIES OR DISPUTES THE ALLEGATION CONTAINED IN THE COMPLAINT.

CONSUMER DISPUTE REDRESSAL AGENCIES


A QUASI-JUDICIAL AUTHORITY UNDER THE STATUTE TO REDRESS CONSUMER DISPUTES.

CONSUMER DISPUTES REDRESSAL FORUMS (DISTRICT FORUM) CLAIMS LESS THAN OR EQUAL RS.20 LACS.
CONSUMER DISPUTES REDRESSAL COMMISSIONS (STATE COMMISSION) CLAIM MORE THAN RS.20 LACS & LESS THAN RS.1 CRORE & APPEALS. NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION (NATIONAL COMMISSION) CLAIM EQUAL TO RS.1 CRORE & APPEALS

FEES PAYABLE
DISTRICT FORUM VALUE AND COMPENSATION CLAIMED FEE UP TO RS 1 LAKH RS 1 LAKH & ABOVE BUT LESS THAN RS 5 LAKH RS 5 LAKH & ABOVE BUT LESS THAN RS 10 LAKH RS 10 LAKH & ABOVE BUT LESS THAN RS 20 LAKH RS 100

RS 200
RS 400 RS 500

Consumer's Rights under Section 6

1. Right to SAFETY against hazardous goods and services. 2. Right to be INFORMED about quality, quantity, purity, standard, price. 3. Right to CHOOSE from a variety at competitive prices. 4. Right to BE HEARD. 5. Right to seek REDRESSAL. 6. Right to CONSUMER EDUCATION.

Right to safety :- right to be protected against the marketing of goods and services which are hazardous to health, life and property of the consumer.

Right to be informed :- right to be provided all those information on the basis of which consumer decides to buy goods or services about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices.
Right to be heard :- consumer has the right that his complaint be heard. Under this right the consumer can file complaint against all those things which prejudicial to his interest. Example- the economic times

Right to choose :- Consumer has the full right to buy good or services of his choice from among the different goods or services available in the market.

Right to Seek redress :- Right to seek redressal against unfair trade practices unscrupulous exploitation of consumers. This Act provides compensation to consumer against unfair trade practice of the seller.
Right to consumer education :- Consumer education refers to educate the consumer constantly with regards to their rights. In other words, consumers must be aware of the rights they enjoy against the loss they suffer on account of goods and services purchased by them.

RELIEF AVAILABLE TO CONSUMERS


Depending on the facts and circumstances, the Redressal Forums may give order for one or more of the following relief : Removal of defects from the goods

Replacement of the goods


Refund of the price paid

Discontinuance of unfair trade practices or restrictive trade practices


Withdrawal of the hazardous goods from being offered to sale Award for adequate costs to parties

Consumers Responsibilities

1. Consumer should exercise his right 2. Cautious consumer/ Do not buy blindly 3. Filing complaint for the redressal of genuine grievances 4. Consumer must be quality conscious/Do not compromise on quality 5. Advertisements often exaggerate/Beware of false advertisement 6. Do not forget to get Receipt and Guarantee/warrantee card

7. Do not buy in hurry

Thank You

You might also like