Har Dil. Har Din.

HRM Presentation
Presented to :Professor Mam Madeeha Shahzad By :Mr. Shoukat Ali Mayo Mr. Daniyal Hassan Ms. Gul Mahak Mr. Ijaz Ameen

24th Aug 2013

HRM Presentation | 2013

Introduction

Vision & Values

Vision: "To be the leading Telecommunication Services Provider in Pakistan by offering innovative Communication solutions for our Customers while exceeding Shareholder value & Employee Expectations". Values: Total Customer Satisfaction Business Excellence Trust & Integrity Respect for People Corporate Social Responsibility

Telecom Market changed dramatically. Mobilink: Market leader New Technologies Strong Brand, larger portfolio of value added services, countries largets Voice and data network Pakistans largest distribution and contact centre Post and pre-paid services

HRM Presentation | 2013

Mobilink HR Department Hierarchy

HOD Organizational Development Wajeeha Khan

VP HR Saadia Ahmed

HOD Employee Services Sardar Khalid

HOD Business Partnership

HOD Staffing (ISB)

SPE ISB Based

TL ES Central

Commercial

BSD & Sales

Customer Care SPE TL ES North Technology

SPE

TL ES South
Corporate

SPE

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Job Analysis: A Basic Human Resource Management Tool

Tasks Responsibilities Duties
Human Resource Planning Recruitment

Selection

Job Descriptions

Training and Development Performance Appraisal

Job Analysis

Compensation and Benefits

Job Specifications

Safety and Health Employee and Labor Relations

Legal Considerations

Knowledge
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Skills

Abilities

Job Analysis for Teams

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Job Analysis Methods Of Mobilink

Questionnaires Functional job analysis Observation Critical incident technique Interviews Employee recording Combination of methods

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STAGES OF HRM IN MOBILINK

Job Analysis Human Resource Planning Recruitment Selection Placement Induction

HRM Presentation | 2013

MOBILINK HUMAN RESOURCE RECRUITING PROCESS

1. 2. 3. 4. 5. 6. 7.
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Position Advertisement. Short listing of Candidates. Pre-employment Test. Interview with Line. Final Interview with HR. Selection of the Candidates. Induction & Orientation.

Mode of expansion / Hiring can be internal / external

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FORECASTING OF INTERNAL CANDIDATES

INTERNAL
Replacement charts are used. Computerized information systems. Internal announcement. Job rotations. Mode of promotions within the company. Draws up multigenerational staffing plan.

HRM Presentation | 2013

FORECASTING OF EXTERNAL CANDIDATES

EXTERNAL
Advertising using attractive key words call back / forward your resume. Employment Agencies Public and non profit agencies. Private agencies. Referrals. HEADHUNTERS
Executive recruiters used for hiring top management talent for clients. Include Executive and technical positions. Time saving methodology.

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SELECTION DEVICES IN MOBILINK

TESTS : General mental ability tests. Conscientiousness tests. Integrity tests.

METHODS: Work sample tests. Job knowledge tests. Structured interviews. Grade point average.

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Concept of Training and Development at Mobilink

Training The act of increasing the skills of an employee for doing a particular job, and thus its a process of learning a sequence of programmed behaviour to do that particular job. Development It refers broadly to the nature and direction of change induced in employees, through the process of training and educative process.

HRM Presentation | 2013

Training & Development : Training & Development : A At Mobilink Comparison Training Short term For a definite purpose. Development Long term educational For general purpose.

Role of Training &

Development at Mobilink

Increase in Efficiency. Increase in Morale of Employees. Better Human Relations. Reduced Supervision. Increased Organisational Viability and Flexibility.

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Identifying Training Needs atTraining Mobilink Identifying Needs

Basic aim of Training Suitable change in the individual concerned. Should be related both in terms of organizations demand and that of individuals.

Training Methods at Mobilink

On the Job Training (OJT). Demonstration. Coaching. Job Rotation. In-House / E-Learning.

Various Methods for identifying Training Needs at Mobilink Organizational Analysis (Environmental). Task Analysis (Job Tasks). Man Analysis (Human Resource).

HRM Presentation | 2013

On the job Training (OJT)

On the job Training (OJT)

Demonstration

To learn by doing itself Basic Theme Learns the method involved and gets perfection over a specific task. On experience, job performance will be high and become more efficient.

Describes and displays More effective mechanical operations Combined with lectures and group discussions

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Job Rotation Job Instruction Training (JIT)

One job to another Broader view on system frame of reference Cooperative approach to different functions Confusion and affects performance

Coaching
Direct personal instructions and guidance Continuous evaluation and correction Quick feedback

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Training Management System at Mobilink

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Training Calendar of Employees at Mobilink

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History / Track of Training Program In House & E-Learning

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