A Model of Managerial Competencies

Communication
Competency

Teamwork Planning and

Competency Administration
Competency
Managerial
Effectiveness
Global Strategic
Awareness Action
Competency Competency
Self-
Management
Competency
Basic Managerial Functions

Organizing

Planning Leading

Controlling
Basic Levels of Management
Top Managers

Middle Managers

First-Line Managers

Nonmanagers
Dimensions of Communication Competency

 Informal Communication
• Flexible and varies approach in different
situations
 Formal Communication
• Writes clearly, concisely and effectively, using
traditional as well as electronic media
 Negotiation
• Skilled at developing relationships and
exercising influence in all directions
 Dimensions of Planning & Administration Competency
 Information Gathering, Analysis, and Problem Solving
• Takes calculated risks and anticipates consequences in a
timely manner
 Planning and Organizing Projects
• Plans, schedules, prioritizes tasks, delegates
responsibilities
 Time Management
• Knows when to permit interruptions and when to screen
them out
 Budgeting and Financial Management
• Understands budgets, cash flows, financial reports, and
annual reports and regularly uses such information
 Dimensions of Teamwork Competency
 Designing Teams
• Formulates clear objectives that
inspires team members
 Creating a Supportive Environment
• Acts as a coach, counselor, and mentor,
being patient with team members as they learn
 Managing Team Dynamics
• Utilizes strengths and weaknesses and brings
conflict into the open
Dimensions of Strategic Action Competency

 Understanding the Industry

• Anticipates changes of competitors
and strategic partners
 Understanding the Organization
• Understands the distinctive competencies of
the organization
 Taking Strategic Actions
• Considers the long-term implications
of actions in order to sustain and further
develop the organization
 Dimensions of Global Awareness Competency

 Cultural Knowledge and Understanding

• Stays informed of political, social and
economic trends and events around the world
• Recognizes the impact of global events on the
organization
 Cultural Openness and Sensitivity
• Recognizes variation of cultures and avoids
stereotyping
• Is sensitive to cultural cues and is able to adopt
quickly in novel situations
• Adjusts own behavior when interacting with
people of diverse backgrounds
 Dimensions of Self-Management Competency
 Integrity and Ethical Conduct
• Has clear personal standards of integrity and ethics
• Accepts responsibility for own actions
 Personal Drive and Resilience
• Seeks responsibility, shows perseverance in the face of
obstacles, and bounces back from failure
 Balancing Work and Life Issues
• Strikes a reasonable balance between work and other
life activities
 Self-Awareness and Development
• Has clear personal and career goals and knows own
values, feelings, and areas of strengths and weakness
• Analyzes and learns from work and life experiences
 The Evolving Structure of Organizations
1990
1980

2000