Objectives At the end of presentation trainees would have gained knowledge on how to : Establish , develop and improve teams Coordinate teams Delegate responsibility and authority for teams Summary and importance of unit This unit deals with the skills and knowledge required to establish and improve teams and teamwork in an Information Technology environment and applies to individuals operating in the Information Technology sector. KEYWORDS & DEFINITATIONS Delegate - entrust (a task or responsibility) to another person, typically one who is less senior than oneself. Responsibilities - the opportunity or ability to act independently and take decisions without authorization. Objectives - a thing aimed at or sought Establish, develop and improve teams What are team objectives? Objectives are the specific goals that the team will accomplish in a fixed amount of time. These objectives flow from the team's purpose. Each one moves you towards your vision. Team objectives support the teams vision and purpose and the Company and/or Department objectives. Why are team objectives important? They are the basis of the teams planned work. They are the starting point for the employee objectives set as part of the performance management process. They provide the basis for talent and resource planning. They dictate the resources needed. Ways to develop team objectives Team goals should be developed through a group process of team interaction and agreement. Ways to facilitate this group process are: Focused Team Workshop Ensure that clear, accurate and relevant team objectives are developed Ensure team expected performance standards are outlined Objectives are designed to reflect organizational culture and performance standards Objectives are regularly reviewed against service provision A collaborative approach is adopted with the team members Team members input is recognised
Coordinate Team Why Co-ordination is Necessary? Co-ordination means to integrate (bring together) all the activities of an organisation. It is done for achieving the goals of the organisation. There must be proper co-ordination throughout the organisation. According to management experts, co-ordination is necessary because : It is the Essence of Management (co-ordination effects all the functions of management, Planning, Organising, Staffing, etc.) It is a principle of management (co-ordination is the "Mother Principle) According to Mary Parker Follett, Co-ordination is the "Plus value of the team. That is, if there is good Co-ordination then the combined team achievement will be greater than the total of the individual achievement (i.e. 2+2=5. This is impossible in the physical world, but it is possible in human affairs through co- ordination)
IMPORTANCE OF COORDINATION 1. Coordination encourages team spirit There exist many conflicts and rivalries between individuals, department and staff, etc. Similarly, conflicts are also between individual objectives and organisational objectives. Coordination arranges the work and the objectives in such a way that there are minimum conflicts and rivalries. It encourages the employees to work as a team and achieve the common objectives of the organisation. This increases the team spirit of the employees.
2. Coordination gives proper direction There are many departments in the organisation. Each department performs different activities. Coordination integrates (bring together) these activities for achieving the common goals or objectives of the organisation. Thus, coordination gives proper direction to all the departments of the organisation.
3. Coordination facilitates motivation Coordination gives complete freedom to the employees. It encourages the employees to show initiative. It also gives them many financial and non- financial incentives. Therefore, the employees get job satisfaction, and they are motivated to perform better.
4. Coordination makes optimum utilisation of resources Coordination helps to bring together the human and materials resources of the organisation. It helps to make optimum utilisation of resources. These resources are used to achieve the objectives of the organisation. Coordination also minimise the wastage of resources in the organisation.
5. Coordination helps to achieve objectives quickly Coordination helps to minimise the conflicts, rivalries, wastages, delays and other organisational problems. It ensures smooth working of the organisation. Therefore, with the help of coordination an organisation can achieve its objectives easily and quickly.
6. Coordination improves relations in the organisation The Top Level Managers co-ordinates the activities of the Middle Level Managers and develops good relations with them. Similarly, the Middle Level Managers co- ordinates the activities of the Lower Level Managers and develops good relations with them. Also, the Lower Level Managers co-ordinates the activities of the workers and develops good relations with them. Thus, coordination overall improves the relations in the organisation. 7. Coordination leads to higher efficiency Efficiency is the relationship between Returns and Cost. There will be higher efficiency when the returns are more and the cost is less. Since coordination leads to optimum utilisation of resources it results in more returns and low cost. Thus, coordination leads to higher efficiency.
8. Coordination improves the of torganisation Coordination helps an organisation to sell high quality goods and services at lower prices. This improves the goodwill of the organisation and helps it earn a good name and image in the market and corporate world.
Ensure that team is motivated to achieve high standard of client support Team is provided with feedback in regard to achievement/non-achievement of agreed performance/service standard Team members are encouraged to contribute feedback in regard to achievement of performance/service standards.
Delegate responsibility and authority 1. Build the team Engage members as a team Spend time on team development Meet regularly and frequently for a purpose Determine and agree team values Determine and agree team roles Spend time inside and outside work socially Spoil the team with comfortable surroundings and refreshments Discuss, determine and agree rewards for good performance Agree on approach to delegation and empowerment Promote the team and its work within the agency and partnerships
2. Engage team through work Delegate and empower appropriately Promote debate and discussion on where we are, where we want to be, and how we should get there use brainstorming, lateral thinking Ensure that all the team has discussed, contributed to and committed itself to the work tasks and objectives Try to reach consensus decisions Make sure the combined purpose and importance of the teams work is understood by everyone Keep everyone informed on progress
3. Ensure clarity of definition of key roles and tasks
Develop individual roles Ensure job descriptions and job plans are up-to-date and accurate Ensure goals are realistic and achievable
4. Develop the team and organization
Ensure new staff are induced Identify individual and team training needs Ensure personal development plans are produced and implemented Engage others in wider organizational development matters
5. Foster a culture of innovation and creativity Challenge the culture and values of the team and agency Encourage thinking outside the box, reframing the problem, and risk taking Minimize criticism of failure Reward and publicize innovation and creativity
6. Managing performance Ensure staff know the governance and accountability arrangements Ensure staff know how team and individual performance will be managed Ensure all staff are appraised annually
Group Trainees in groups of 3. Ask the team members to work alone and spend 15 minutes listing at least 25 their own ideas for the current team objectives. Afterwards, get back in your groups with your ideas, compare ideas and eliminate duplicates and decide on the main objectives you want to consider. Then discuss the benefits and resources required for each potential objective. Ask them to prepare a mini-presentation to present their findings to the larger group. Following the presentations, have another full group discussion, ensuring that each option has been thoroughly considered. Lead the team in voting using secret ballots, to decide the top favoured objectives.