Government

Government
Performance
Performance
Management
Management 2.0
2.0

ICGFM
ICGFM Winter
Winter
Conference
Conference
December
December 2009
2009
military
military intelligence
business
business ethics
British
British cuisine
Government
Government performance
Transforming
Transforming government
 Goal trends

semantic
transparency
web

performance
government 2.0

CPM
e-gov back-office

how this will all work together

what FreeBalance is doing about it

 Does it sound like? aliens

trolls unicorns

Atlantis
Hogwarts

Captain Hook
wizards Camelot

In the age of Aquarius

What is Government 2.0?
Government 2.0
• Application of Web 2.0 in government
• Software:
– Full featured: Powerful web
applications
– Easy to use: goal oriented
– Social: facilitates dialog and
collaboration
– Multimedia: pictures, videos,
presentation, documents
– Mashup: combine information easily
Weblogs or Blogs http://icgfm.blogspot.com
Microblogging http://twitter.com/icgfm
Social Network www.linkedin.com
Wiki www.wikipedia.org
Photo www.flickr.com/photos/icgfm
Video www.youtube.com/user/icgfm
Presentations www.slideshare.net/icgfmconference
Documents www.scribd.com/icgfmconference
Embedding and Widgets
Syndication
and
Bookmarks
RSS Readers www.pageflakes.com
Mashup
What happened on the road to e-government?
1. Broadcast

Government

Citizens/Business
2. Interact

Government

Citizens/Business
3. Transact

Government

Citizens/Business
4. Transformation?

Government

Citizens/Business

A Miracle Happens Now

Single Point?

Government

Citizens/Business
4. Internal Collaboration

Government

Citizens/Business
5. External Collaboration

Government

Citizens/Business
Footprint of Government 2.0
semantic
cloud
web
computing

social
government 2.0

mobile
computing
structural

“back-office” e-government

internal external
When all you have is a hammer?
documents

transactions collaboration
What happened on the road to government
performance management?
Remember?
• MBA Harvard, 1973
• President’s
Management Agenda
• Program Assessment
Rating Tool (PART)
 Corporate Performance Management

outcom
outpu e
outtur t
input n

profit
 Government Performance Management
mandate

outcom
outpu e
outtur t
input n

budget
In Context

social
structural

internal external
Unintended consequences
• False positive:
Measured – Measurements
Outcomes show success, but
impact is negative
• False negative:
– Measurements
show failure, but
impact is positive
• Why?
Outcomes – No objective
not
measured measurement like
profit
Government Performance Management
needs Government 2.0

social
government 2.0
performance performance
collaboration

accountability transparency
structural

internal external
Making it Work

participatory policy  wiki

social KM 2.0  wiki
decision support  mashup

impact reporting 360o

 social networks Government
Performance
structural

design  SOA

logic map  COA

internal external
?
The Trolls & Unicorns
• Data security • Fastest adopters of
• Official secrets Government 2.0
• technology:
Privacy
• – US Department of
Trust
Homeland Security
• Government
– US Department of
culture
Defence
• Proven ROI
• ROI for new
technology
What’s really going on here?
Pressure

globalization transparency

governance
technology

systemic pressures
From vertical integration
 to virtual integration

shared services
outsourcing
privatization
From hierarchy
to flattening
 to matrix

project/program focus
multi-departmental
From top down
to bottom up
From position
to role
From specialization
 to generalization

civil service reform

  Technology Change:
From ‘1.0’ to ‘2.0’

• Structural [BPM] • Social

• Controlled • Flexible
• Specialization • Generalization
• Integrated stacks • Component-based

technology supporting culture change

because the culture is changing anyways

Successes?
• Obama campaign
• Peer-to-Patent
• Public Sector
Idea Bank
• DC “Apps for
Democracy”
• Intellipedia

consistent with global trends

Step forward
Step forward
Step forward 
Step forward 
Government 2.0 & Perceptions
• David Walker – 2/3 of • More of Canada
US stimulus not stimulus package
“stimulating” “stimulating”
• Recovery.gov + • Government delivered
mashups track US thousands of pages to
stimulus package Parliamentary Budget
Office
Exercise social muscles

social

Intellipedia
structural

“back-office” e-government

internal external
How does this affect the back office?
Web 2.0 Impact?
documents

transactions collaboration
life of a government financial transaction

policy budget budget budget

document discussed document plan

requisition IT discussion+
Plan approval

tender proposals evaluated+ purchase

selected order

goods payment evaluated

received vendor
 objective

policy discussion+ budget budget

document approval document plan

requisition IT discussion+
Plan approval

tender proposals evaluated+ purchase

selected order

outcome

goods payment evaluated

received vendor
anatomy of government performance
 Longer term view

o state of nature

o phonetic alphabet
o 2.0
o 1.0
o book o television
o fax
o radio
o telephone
o telegraph
social

o printing press

time
Government as Platform
Government Service Model

service

Government

Citizens/Business
 Government Platform Model
• Information
Citizens/Business
• Tools
• Generate economic
development
Enabler

Government
Conclusions
• Strong pressures [>technology] for culture
change in government
• Technology of 1.0 World = inhibitor
• 2.0 = transactions + content + collaboration
• Performance Management = 2.0
• Government 2.0 technology = enabler
• Start with internal collaboration
Top
Top down?
Bottoms-up!
Presentation + More Details:
http://icgfm.blogspot.com