corporate level; Reading 3: Aligning service strategy through super-measure management Video: Balanced scorecard: managing future performance Mini case: The hotel Paris international Case Study B: Verizon Communications, Inc.: Implementing a human resources scorecard. The Balanced Scorecard Approach Basic Model of How to Align HR Strategy and Actions with Business Strategy Figure 39 Translating Strategy into HR Policy and Practice The HR Scorecard Approach HR scorecard Measures the HR functions effectiveness and efficiency in producing employee behaviors needed to achieve the strategic goals. Creating an HR scorecard Must know what the companys strategy is. Must understand the causal links between HR activities, employee behaviors, organizational outcomes and performance. Must have metrics to measure all the activities and results involved. Strategic HR Relationships Figure 310 HR Activities Emergent Employee Behaviors Strategically Relevant Organizational Outcomes Organizational Performance Achieve Strategic Goals The HR Scorecard Approach to Formulating HR Policies, Activities, and Strategies Figure 311 Source: Copyright Gary Dessler, Ph.D. Outlining the Value Chain Value chain analysis Identifying, isolating, visualizing, and analyzing the firms most important activities and strategic costs. Identifying the primary and crucial activities that create value for customers and the related support activities. Each activity is part of the process of designing, producing, marketing, and delivering the companys product or service. Shows the chain of essential activities. Prompts future questions. Simple Value Chain for the Hotel Paris HR Scorecard for the Hotel Paris International Corporation* Figure 313 Purposes of Performance Management Systems Facilitate employee development Determine specific training & development needs Assess individual & team strengths & weaknesses Determine appropriate rewards & compensation Employees must understand & accept performance feedback system Enhance employee motivation Purposes of Performance Management Systems Facilitate legal compliance Documentation is strong defense against charges of unlawful bias Facilitate HR planning process Alert organization to deficiencies in overall level & focus of employee skills Strategic Choices in Performance Management Reciprocal Relationship Between T&D & Performance Management
79 Fair Empl - Prac.cas. (Bna) 1446, 75 Empl. Prac. Dec. P 45,771, 12 Fla. L. Weekly Fed. C 540 Mashell C. Dees v. Johnson Controls World Services, Inc., 168 F.3d 417, 11th Cir. (1999)