Professional Documents
Culture Documents
& ARCHITECTURE
Knowledge Acquisition and Knowledge
Creation
is an on-going exercise
today’s knowledge may or may not solve
tomorrow’s problems
knowledge needs to be updated all the time
an activity enabled by technology and produced
by people
Knowledge Creation & Transfer Through
a Team
Initial
Knowled
ge Outcome
Realized Outcome
compared
to Action
Team
Performs
a Job
New
Experience/
Knowledge
New Knowledge Gained
Reusable by Knowledge
Same Team captured
on Next Job and codified in a
form
usable by others
Conversion of Knowledge b/w Tacit
& Explicit
Gathering
Data entry
OCR and scanning
Voice input
Pulling information from various sources including
Internet
Processes and Activities
Organizing
Cataloging
Indexing
Filtering
Linking
Processes and Activities
Refining
Contextualizing
Collaborating
Compacting
Projecting
Mining
Processes and Activities
Disseminating
Flow
Sharing
Alert
Push
Knowledge Architecture
a pre-requisite to
knowledge sharing
infrastructure consists of
People people, content and
Content technology
are interdependent and
Technolo inseparable
gy
People having knowledge
provide content , relying
on technology to transfer
and share the
knowledge.
People
Knowledge workers, managers, customers,
suppliers
Evaluate current information & documents used
by people
Applicationsthey need
People they contact for solution
Associates they collaborate with
Emails they send & receive
Database they use
Knowledge Network
mapped in such a way as to assign people
authority and responsibilities for specific kind of
knowledge content
Identifying Knowledge centers e.g. Sales,
Products or Marketing etc.
Activating knowledge content satellite – lower
level knowledge centers that hierarchically fall
under higher level centers
Staffing/deploying proper experts at each of
these knowledge centers
Technical Core
encompasses the Hardware, Software and the
specialized human core
the speed, accuracy, reliability and of course
integrity is bound to be there
In designing a KM system, it is prudent to tie
what is already available
Technical Core
Focus on real knowledge of people rather than
artificial intelligence
Finding the sources of know-how, not just the
know-how
Tagged to collaboration
Concentrate on realism not perfection
Capturing Tacit Knowledge
Extract problem solving knowledge from human
expert
Experts should give relevant information
All levels of experts should be used
Single or multiple expert
Interviews – expert cannot convey the knowledge in
spite of being competent
Content of questions in an interview
Interpret the experts answers correctly
Knowledge Codification
Knowledge maps, storyboarding knowledge etc.
is organizing and representing knowledge before
it is accessed by the authorized person
converting tacit knowledge to explicit knowledge
in a usable form
Converting undocumented to documented
information
Knowledge Codification
Tacit knowledge such as human expertise is
identified and leveraged through a form that
delivers the highest return to the business
Explicit knowledge should be organized,
categorized, indexed and accessed via the
company’s intranet or some other means to
make it visible, accessible and usable.
Knowledge Maps
visual representation
You can’t verbalize unless you visualize