Professional Documents
Culture Documents
Assessment Center
Assessment center:
It is a
standardized
procedure of
evaluation
Used for a
variety of HR
decisions
Designed to measure
dimensions/competencies
required to deliver effective
performance in a given job
Allows candidate
to demonstrate
behavior/skills/
knowledge
Assessment Centre
Specially developed
assessment simulations
of future job situations
Pooling of
judgment through
a statistical
integration process
Evaluation of
candidates
behavior/skill/
knowledge
Series of
exercises
(situational & job
simulations )
Assessment Center:
Essential Elements of an AC
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Essential Elements of an AC
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Observers Multiple observers are used to eliminate subjectivity and biases from
the process. They are given thorough training in the process prior to participating in
the AC.
Recording Behavior A systematic procedure of recording must be used by the
assessors for future reference. The recording could be in the form of hand written
note, behavioral checklist, audio-video recording etc.
Reports Each observer must make a detailed report of his observation before
going for the discussion of integration of scores.
Data Integration The pooling of information from different assessors is done
through statistical techniques.
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Sales Training:
Sales Training
Training Assessment
Program Design
Reinforcement
Evaluation
Training assessment
Program design
Reinforcement
Improved selfmanagement
Lowered turnover
Sales training
program objectives
Improved
customer relations
Improved morale
Improved
communication
Coaching/Counseling Wheel
A tool to use when you want to elicit responses from employee and
arrive at a mutual arrangement.
Coaching/Counseling Wheel
Positive coaching
Negative coaching
Positive counseling
Negative counseling
Coaching/Counseling Wheel
Coaching/Counseling Wheel
Positive
Counseling
+
Positive
Coaching
+
Negative
Counseling
-
Negative
Coaching
-
Coaching/Counseling Wheel
Positive Coaching Mr. I have confidence in you that you can do this. I have seen
you do this before so go out there, call Mr. Customer, and get that order today.
Negative Coaching Mr. You have delayed long enough, If you do not call Mr
Customer today, further action have to be taken by me, which may include you losing
this account, Now go make that call.
Positive Counseling Mr. I am concerned about your call ratios. You must be as
well. You have always been a top performer. Whats up.