TYPES

OF
MANAGERS
 1­13

Management Levels
Organizations often have 3 levels of managers:


ü First-line Managers: responsible for day-to-day

operation. They supervise the people performing
the activities required to make the good or service.
ü Middle Managers: Supervise first-line managers.
They are also responsible to find the best way to
use departmental resources to achieve goals.
ü Top Managers: Responsible for the performance of
all departments and have cross-departmental
responsibility. They establish organizational goals
and monitor middle managers.
 1­14

Three Levels of Management

Top Managers

Middle Managers

First-line Managers
 1­14

Three Levels of Management

Top Managers
Conceptual Skills

Middle Managers
Human Skills

First-line Managers
Technical Skills

Levels of Management
MIDDLE LEVEL MANAGEMENT
Scientific Management Roles
Technician
Analyzer / Researcher
TOP LEVEL MANAGEMENT Controller
Conceptual Skills Human relations Role
Formulation of Long-term plans Human relations Expert
Guidance and Direction Counsellor
Integration Linking Pin
Staffing Motivator
Review and Control Trainer
Public Relations
Functional Roles
Planner
Organizer
Leader
Controller
1­14
LOWER LEVEL MANAGEMENT
Production
Purchasing
Materials Management
Research and Development

Marketing
Advertising
Marketing Research
Sales Management

Finance and Accounting
Financial Accounting
Management Accounting
Costing
Investment Management
Taxation
Personnel
Recruitment & Selection
Training & Development
Wage and Salary Administration
Industrial Relations
Technical Skills:
Technique knowledge and proficiency in a
certain specialized field such as engineering,
computer, accounting or manufacturing.
These skills are important for lower level
managers since these managers are dealing
directly with employees doing the
organization’s work.
Human Skills:
Involve the ability to interact effectively with
people.
Managers interact and co-operate with
employees.
Managers with good human skills are able to
get best out of their people.
Conceptual Skills:
Involve the formulation of ideas,
conceptualization about abstract and complex
situations.
Managers understand abstract relationships,
develop ideas and solve problems creatively.