SAP S Solution Portfolio For The Healthcare Community

SAP for Healthcare
SAPs Solution Portfolio for the

Healthcare Community
Agenda
SAP in the Healthcare Community
Business Needs and SAPs Answers
What makes SAP unique?
SAP AG 2002, Title of Presentation, Speaker Name 2
SAP has approx. 850 healthcare installations worldwide. The

solutions of the SAP for Healthcare portfolio focus on
healthcare provider organizations
Healthcare is a major industry of SAPs Public Services
practice, which is operating globally. SAPs Public Services
business contributes to SAPs overall revenue with
approximately 7%
SAP for Healthcare offers an end-to-end solution from ERP
(back office) to e-Health including solutions for patient
management and accounting as well as seamlessly
integrated clinical solutions provided by partners
Customers live since 1994
SAP for Healthcare Customers

General Hospitals, University Hospitals,
IDNs, Private Hospitals, HMOs etc.
Very small hospitals as well as multifacility hospital chains in more than 30
countries worldwide
Heidelberg University Hospital
Methodist Health Systems, Inc.
Montefiore Medical Center
Parkway Group
Hospital Clinico Barcelona
East Regional Health Board
University Hospital Charit, Berlin
Hospitals of Styria (Kages)
Kindred Healthcare
The Wesley Hospital
Healthlink South Ltd.
Sacre-Coeur, Angrignon / Canada
Agenda
Business Needs That Drive Our Customers ...
Limited Budgets
Regulation /
Legal Requirements
Healthcare
Provider
Organization
Competition
Increased Patient
Expectations
How SAP Addresses These Business Needs
Lower TCO
Limited Budgets
Increased end
user efficiency
Closer interaction
with patients,
citizens and GPs
Regulation /
Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient service
and back office
together as
one
Competition
Better decision
making
Higher treatment
quality
Increased Patient
Expectations
Healthcare Solution Map 2003

Strategic Enterprise
Management
Business Analytics
Business Intelligence &

Decision Support
Accounting
Employee Relationship
Management &
Workforce Analytics
Patient Management
Patient Administration
Patient Accounting &

Billing
Patient Scheduling
Patient Service
Management
Patient Relationship
Management
Diagnostics & Therapy
Diagnostic Support &

Ancillaries
Clinical Order
Management
Medical & Clinical

Documentation
Enterprise Management
Care Management
Enterprise
Communication
Support Services
Business Support
Care Planning
Internal Communication
Medical Technology
Employee Life-Cycle &
Transaction
Management
Clinical Care
Communication with
Providers
Procurement
Care Documentation
Communication with
Payers
Environment, Health and

Safety
Financial Supply
Chain Management
Treatment & Operation Research & Education
After Care Management
Communication with
Suppliers
Transportation
Fixed Asset
Management
Partner Relationship
Management
Facility Services
Real Estate
Management
Equipment
Maintenance
Limited Budgets
Competition
Regulation /
Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient service
and back
office together
as one
Increased Patient
Expectations
Business Need: Manage Limited Budgets

Manage budget caps, budget cuts, limited revenue
opportunities, losses, decreasing profits
How can I argue for a higher budget?
What are my cost drivers?
Why did cost of department X rise dramatically?
Which surgeries drive my profits?
What is the impact of rising personnel cost on my next year budget?
Which patients should I try to attract to maximize my revenues?
Focus Areas
Plan, set up, and administrate budgets
Increase transparency of cost and revenue
Reduce cost and increase efficiency, e.g.
Reduce process costs
Standardize clinical processes
Improve treatment efficiency
Optimize your revenue opportunities
Manage Limited Budgets: Solution

Optimize your revenue opportunities
The mobile care unit workstation

provides an efficient, easy to use
data collection at the point of care.
Benefits
All services are entered and billed
Increased diagnoses/case ratio to

support higher DRG revenues
Increased patient satisfaction
through better information about
patient
More time for patients through
increased productivity

Plan, set up, and administrate budgets
SAP Strategic Enterprise

Management enables you to
simulate your budget e.g. based
on the simulated DRGs for your
different departments.
Benefits
Identify potential budget
problems early
Standard integration with
accounting and patient
related medical data
guarantees highest
information quality and saves
interface cost

Increase transparency of cost and revenue
SAP Business Information

Warehouse provides personalized
business insight for different
roles (e.g. head physicians,
medical controller).
Benefits
Identify which clinical

processes drive your costs and
understand where your
revenues come from
Detect and analyze deviations
early

Reduce cost and increase efficiency
mySAP Supplier Relationship

Management integrates your
Delivering
internal clinical supply chain from
operation room to external
buying.
Requesting
Vendor /
Supplier
Nurse
Pharmacist
Physician
Benefits
It supports you to cut your
inventories
It reduces your internal and
external procurement costs
It helps you to analyze material
consumption on patient level
Buying /
Providing
Approving
Digital Signature
Manage Limited Budgets Bottom Line

SAP for Healthcare helps you master your budget and take
steps to increase your efficiency.
BENEFITS
WITH
S A P*
Increased staff productivity, e.g. 33% more admissions with
same staff
Improved financial processes, e.g. time to close books
decreased by 60%
Reduced procurement cost by 5-10%
Inventory levels decreased by 10% and more
Improved forecasting and planning capabilities
* Based on 3rd party ROI study (Surgency / Benchmarking Partners)
Manage Limited Budgets: In Our Customers Words

Montefiore Medical Center about mySAP SRM:
The information system and related process improvement

saved from $4 million to $6 million in supply management costs
in the first year of operation.
Charles Agins, Vice President of Finance
University Hospital Gttingen about SAP Patient Management:
Thanks to SAP Patient Management, the efficiency of

drug ordering has increased dramatically. In particular, the
digital signature has made the approval process more cost
efficient, quicker and simpler."
Dr. Gnther Juretzka, Medizinisches Rechenzentrum
Limited Budgets
Competition
Regulation /
Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient
service and
back office
together as
one
Increased Patient
Expectations
Business Need: Manage Regulation / Legal

Requirements
Many processes depend on legal requirements
(e.g. DRG, external reporting, HIPAA) with frequent
changes
What do I have to do to be compliant with legal requirements?
How do I support my legal reporting obligations?
How can I still focus on my strategic (IT-) needs?
Do I need to buy new software to meet changed legal requirements?
Can I implement an IT platform which protects best my previous IT
investments?
Focus Areas
Deploy flexible, powerful and globally available
solution to be flexible and able to respond to
changes quickly
Establish flexible reporting meeting internal

and external, current and future needs
Manage Regulation / Legal Requirements: Solution

Deploy flexible, powerful and globally available solution to
be flexible and able to respond to changes quickly.
SAP for Healthcare solutions are

implemented in more than 30
countries worldwide. They
combine the business practices
of various healthcare systems.
Benefits
Faster deployment of new
methods
SAP Patient Management
billing provides a rule-based
framework which enables the
deployment of various billing
methods. Implementation of
more profitable methods at low
costs.
Manage Regulation / Legal Requirements: Solution

Establish flexible reporting meeting internal and external,
current and future needs
SAP for Healthcare provides

various ways to meet your
reporting needs.
Benefits
Easy & Time-saving - exactly
what you need through Rolebased & personalized access
Actual reporting in source
system
Comprehensive - from many
different source systems;
medical data with patient
related and accounting data
Manage Regulation / Legal Requirements Bottom Line

Frequent changes in a regulated environment require a
solution which is powerful and flexible.
BENEFITS
WITH
SAP
Solutions of the SAP for Healthcare portfolio are in use in > 30
countries and combine the best practices from various

healthcare systems
The SAP Patient Management billing engine is based on
extremely flexible billing rules which can handle many legal

changes without program changes
SAP for Healthcare offers flexible reporting without
programming skills
Manage Regulation / Legal Requirements:

In Our Customers Words
Hospital Britanico de Buenos Aires about SAP

Patient Management:
SAP Patient Management - a solid, dependable and flexible

product. The implementation project was finished on time
and within budget, the go-live was smooth and the users
are satisfied with the system functionality.
Osvaldo Mauro, Director of the Informatics Project
Limited Budgets
Competition
Regulation /
Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient service
and back
office together
as one
Increased Patient
Expectations
Business Need: Manage Increased Patient Expectations

Aging population, increased demand for information,
increased quality awareness, growing consumerism
How can I deliver best service to my patients?
Can I attract the interesting patient groups?
What can I do to meet the growing information demand of my patients?
Can I work more effective with external clinics and physicians?
Focus Areas
Establish various information channels to patients,
e.g. phone, fax and Web
Extended ways of consumer focus and patient
interaction
Manage waiting lists effectively
Reduce patient waiting time

Prepare for (published) hospital benchmarks
Manage Increased Patient Expectations: Solution

Reduce patient waiting time and manage waiting lists
efficiently
SAP Patient Management includes

several components to reduce patient
waiting time.
Benefits
Less waiting time through
meticulous planning of your
outpatient activities
Optimized occupancy and more
efficient use of resources through
better planning
Faster admissions through
preregistration
Transparency for the patient
through waiting list management

Extended ways of consumer focus and patient interaction
mySAP CRM Interaction Center

can easily be interfaced with your
back-end solution. It helps you to
manage your patient relations
better.
Benefits
Patient friendly: Central
contact with access to all
information & services and
ability to get direct response.
Efficient: No need to route
through various departments
with involvement of physicians
and nurses

Establish various information channels
mySAP Enterprise Portal helps

you to improve your web
presence.
Benefits
Actual and Cost effective
through Content management
(requires no specialized IT
skills; multilingual)
User friendly: Direct access to
relevant information and
services
Manage Increased Patient Expectations Bottom Line
Improved patient relation and satisfaction is a key success

factor within an increasingly competitive hospital landscape.
BENEFITS
WITH
SAP
Patients are better informed

Patient waiting time is reduced
Length of time spent waiting for lab results decreased*
More personalized patient service*
Improvements in collecting and integrating patient
information*
Time to send a bill reduced from 3 weeks to 1 day*

Manage Increased Patient Expectations:

Hospital of the Barmherzige Schwestern Linz

(Austria) about SAP for Healthcare:
Besides optimized patient orientation, time and cost

savings are the result of the projects wide scope.
Limited Budgets
Competition
Regulation /
Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient
service and
back office
together as
one
Increased Patient
Expectations
Business Need: Manage Impacts of Competition

Downsizing of departments, cooperation with other
hospitals, mergers, heterogeneous IT landscape,
need for differentiation
Should I merge a department with another hospital?
Do I need to close a clinical department?
Should I focus on specific services?
How can I consolidate the data of my new hospital acquired recently?
Focus Areas
Collaborate actively with business partners, e.g.
establish referral management
Use open and integrative IT infrastructure
Specialize your services
Provide services centrally
Consolidate information
Manage Impacts of Competition: Solution

Consolidate information
mySAP Business Intelligence

allows enterprise-wide
consolidation of financial,
administrative and patientrelated data. You are informed
about all hospital entities within
your healthcare group.
Benefits
Low TCO
Benchmark against other
hospitals
Better Decisions
Manage Impacts of Competition:

Schn Clinics Group about mySAP Business

Intelligence:
What impressed us most of all were the simple, flexible

data extraction options and the high degree of integration
with SAP for Healthcare. This meant that we could look
forward to harmonized data.
Manfred Volmer, Business Manager Schn Clinics Group

Establish referral management
mySAP CRM allows marketing

campaigns directly addressing
certain segments, e.g. your top10 referrers of a specialty.
Benefits
Low TCO through integration
with back-end systems
Personalized ways of
communication
Better relationship with your
business partners
Higher occupancy / revenues

Use open and integrative IT infrastructure
SAP NetWeaver provides a

framework for a fully integrated
IT landscape. It supports
integration on various levels.
Benefits
Effectiveness through
seamless processes
Low TCO through one platform
or fewer interfaces.
Protection of earlier
investments through flexibility
in the choice of your partners,
e.g for database, archiving
solution
Networked
Software
Role-Specific
Enterprise Portal
Manage Impacts of Competition:

Hospital of the Barmherzigen Schwestern Linz

about SAP NetWeaver:
Basis for the project were the many isolated applications

within our old IT landscape.
The integrated, patient-centric view facilitates the choice for
optimal treatment.
Dr. Christian Gierlinger, IT-Manager
Manage Impacts of Competition Bottom Line

SAP for Healthcare helps you to be more competitive and to
manage the increased IT complexity with low TCO.
BENEFITS
WITH
SAP
Reduced purchasing cost and lower inventory by
centralized buying*
Reduced IT cost by replacing standalone systems
with SAP for Healthcare solutions, savings up to

25%*

Agenda
Why Choose SAP?
We bring clinical processes, patient

service and back office together as one
Unique integrative solution approach including

clinical solutions from partners
Proven successes and strong ROI for our
customers for more than 10 years
Deployed in more than 800 healthcare
installations all over the world
Long-term solid partner
Best business practices from many countries
Healthcare Solution Map 2003

Strategic Enterprise
Management
Business Analytics
Business Intelligence &

Decision Support
Accounting
Employee Relationship
Management &
Workforce Analytics
Patient Management
Patient Administration
Patient Accounting &

Billing
Patient Scheduling
Patient Service
Management
Patient Relationship
Management
Diagnostics & Therapy
Diagnostic Support &

Ancillaries
Clinical Order
Management
Medical & Clinical

Documentation
Enterprise Management
Care Management
Enterprise
Communication
Support Services
Business Support
Care Planning
Internal Communication
Medical Technology
Employee Life-Cycle &
Transaction
Management
Clinical Care
Communication with
Providers
Procurement
Care Documentation
Communication with
Payers
Environment, Health and

Safety
Financial Supply
Chain Management
Treatment & Operation Research & Education
After Care Management
Communication with
Suppliers
Transportation
Fixed Asset
Management
Partner Relationship
Management
Facility Services
Real Estate
Management
Equipment
Maintenance
SAPs Commitment
We bring clinical processes, patient service and

back office together as one
Increased information about
patients and treatment
processes for better clinical and
administrative decision making
and better patient service
Increased end-user efficiency

by enterprise portals for
doctors, nurses and
administrative users
Support health system efficiency

by closer interaction of the
hospital with the citizens and the
external community
Higher treatment quality by

seamless process and
information flow
Low TCO by tight platform

integration with clinical partners

SAP S Solution Portfolio For The Healthcare Community

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SAP for Healthcare

SAPs Solution Portfolio for the

SAP in the Healthcare Community

Business Needs and SAPs Answers

What makes SAP unique?

SAP AG 2002, Title of Presentation, Speaker Name 2

SAP in the Healthcare Community

SAP has approx. 850 healthcare installations worldwide. The

SAP for Healthcare Customers

Heidelberg University Hospital

Methodist Health Systems, Inc.

Montefiore Medical Center

Hospital Clinico Barcelona

East Regional Health Board

University Hospital Charit, Berlin

Hospitals of Styria (Kages)

The Wesley Hospital

Healthlink South Ltd.

Sacre-Coeur, Angrignon / Canada

SAP AG 2002, Title of Presentation, Speaker Name 4

SAP in the Healthcare Community

Business Needs and SAPs Answers

What makes SAP unique?

SAP AG 2002, Title of Presentation, Speaker Name 5

Business Needs That Drive Our Customers ...

SAP AG 2002, Title of Presentation, Speaker Name 6

How SAP Addresses These Business Needs

SAP AG 2002, Title of Presentation, Speaker Name 7

Healthcare Solution Map 2003

Business Intelligence &

Patient Accounting &

Diagnostics & Therapy

Diagnostic Support &

Medical & Clinical

SAP AG 2002, Title of Presentation, Speaker Name 8

Environment, Health and

Treatment & Operation Research & Education

After Care Management

Business Needs That Drive Our Customers ...

SAP AG 2002, Title of Presentation, Speaker Name 9

Business Need: Manage Limited Budgets

Which patients should I try to attract to maximize my revenues?

Manage Limited Budgets: Solution

The mobile care unit workstation

Increased diagnoses/case ratio to

Manage Limited Budgets: Solution

SAP Strategic Enterprise

Manage Limited Budgets: Solution

SAP Business Information

Identify which clinical

SAP AG 2002, Title of Presentation, Speaker Name 13

Manage Limited Budgets: Solution

mySAP Supplier Relationship

SAP AG 2002, Title of Presentation, Speaker Name 14

Manage Limited Budgets Bottom Line

Increased staff productivity, e.g. 33% more admissions with

* Based on 3rd party ROI study (Surgency / Benchmarking Partners)

SAP AG 2002, Title of Presentation, Speaker Name 15

Manage Limited Budgets: In Our Customers Words

The information system and related process improvement

University Hospital Gttingen about SAP Patient Management:

Thanks to SAP Patient Management, the efficiency of

SAP AG 2002, Title of Presentation, Speaker Name 16