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INTRODUCTION TO
HOSPITALITY
What is hospitality?
What is the essence of the hospitality?
Broadly speaking, hospitality is the act of kindness in
welcoming and looking after the basic needs of guests or
strangers, mainly in relation to food, drink, accommodation
and entertainment.
A contemporary explanation of hospitality refers to the
relationship process between a guest and a host.
Latin hospitari meaning being guest", or "stranger
The concept of hospitality is usually defined as a kind
reception of guests (the spirit of hospitality)
According to Oxford dictionary hospitality is The friendly and
generous reception and entertainment of guests, visitors, or
strangers
European model
Asian model
Asian model is opposite to the European, and is reflected in
Asians love to luxury and gigantism.
Europe hotel category is inversely proportional to its capacity,
in Asia vice versa.
The distinctive features of Asian luxury hotel are:
the most successful site;
a large area of the rooms and public spaces;
high capacity;
luxury and wealth of interiors and exteriors
low cost (compared to Europe) and availability of services;
ability to use a variety of infrastructure and additional services;
widespread service system Ultra all inclusive.
American model
The American model of hospitality has features like the European
and Asian model mixed.
In the centers of the largest US cities are common class hotels
"Luxury" that meet the requirements of typical European hotels
(style, small sizes, individual service).
On the other hand, in the major resorts and tourist centers of the
country there are hotels, internally and externally resembling
Asians (high capacity, luxury, huge infrastructure development).