Walker 02

Chapter 2
Careers in Hospitality
Walker: Introduction to Hospitality

Management, 2nd edition
2007 Pearson Education, Upper Saddle River,

NJ 07458. All Rights Reserved.
After Reading and Studying This

Chapter, You Should Be Able to:
Identify some of the possible career paths available

in the hospitality industry
Establish career goals
Assess your own strengths and weaknesses
Describe some of the potential careers in the
hospitality and tourism industry
Discuss aspects of professionalism
Write a resume
Prepare for an interview


What Is a Career Path?
Career progression available in each segment

Progression varies
Cross-training is critical
Advancement must be timely to match
employee development
Career goals


Is the Hospitality Industry Right for

You?
Based on quality of service

Personal qualities needed:
Honesty
Willingness to work hard
Team player
Willingness to work long hours
Ability to deal with stress
Good decision-making skills
Good communication skills
Dedicated to exceptional service
Desire to exceed guest expectations


What Do Recruiters Look for?
Service orientation
Solid work experience
Involvement in on-campus and professional
organizations
Positive outlook
Good GPA
Initiative


Self-assessment
Personal SWOT analysis:

Pinpoint
strengths to maximize
Pinpoint weaknesses to minimize
Pinpoint opportunities to use to your
advantage
Pinpoint threats to neutralize
www.queendom.com


Professionalism and Etiquette
Companies expectations vary but must be met

Dress/attire
Etiquette is how we behave and make others
feel comfortable
First impressions are critical
Table manners
Treat others with dignity and respect


Professional Organizations and

Associations
Visit the following organizations

websites for more information:
The
International Council on Hospitality Education

National Restaurant Association
American Hotel and Lodging Association
International Special Events Society
Professional Convention Management Association
National Society of Minorities in Hospitality
Hotel Sales and Marketing International

Ethics
Set of moral principles and values that people use to

make decisions about right and wrong
Basic common values:
Integrity
Respect for human life
Self-control
Honesty
Courage
Golden rule
Reasonable person standard


Social Responsibility of
Business
Issues include:
Truth
in menu
Nutrition and obesity
Atkins diet
Recycling
Ronald McDonald House


Careers in Travel and Tourism

Air
Sea
Rail
Auto
Attractions


Careers in Restaurants
Restaurant industry employs over 12
million people
Management positions:
Owner
President/vice president
General manager
Restaurant manager
Bar manager
Kitchen manager


Figure 2-1
Example of a Career Path in Travel and Tourism


Careers in Managed Services

$25 billion industry
Provider/client relationship
Foodservice operation is a support
service, not the primary operation
Batch cooking is the norm
Managers have expanded responsibilities


Careers in Lodging
3.5 million hotel rooms in North America

Management positions:
Management trainee
General manager
Rooms manager
Director of marketing and sales
Director of human resources
Director of finance
For more information about careers in lodging,

visit www.careers.hyatt.com


Careers in Club Management
Club Managers of America Association

Customer is paying for a membership that includes a
variety of services, from golf to fine dining
Availability of a career path is contingent on the
employee and the opportunities
Positions:
General manager
Banquet manager
Kitchen manager
Bar manager


Careers in Conventions and

Expositions
Convention planners
Convention managers
Responsibilities include:
Staffing
Sales
Registration
Marketing
Other

Careers in Meeting Planning, Event

Management, and Catering
Meeting planning:
Event planner
Meeting manager
Conference
coordinator
Convention
planning

Event management:
Weddings
Parties
Corporate
events
Bar mitzvahs
Catering
Entrepreneurial

Figure 2-10
A Career Path as a Catering Manager


Careers in Recreation and

Leisure
Organizing recreational activities:

Aerobics
Arts
and crafts
Little League baseball
Tennis
Various camps
State and local PRT


Careers in Amusement and

Theme Parks
350,000 workers employed

Designers and artists
Inspectors and repairers
Scientists
Human resource personnel
Public relations personnel
Food and beverage personnel


Figure 2-11
A Career Path in Recreation, Leisure, and
Amusement and Theme Parks


Careers in Gaming
11 states have commercial casino gambling

29 states authorize Native American casino-style
gambling
Positions include:
Dealer
Slot attendant
Marketing director
Casino surveillance
General manager


Careers in Allied Areas
Suppliers:
Food
and beverage
Furniture
Furnishing and equipment


Figure 2-13
Career Path in Allied Areas


Internships, Mentoring, and

Shadowing
Internships and co-ops:

Supervised
Mentoring:
Someone
practical training
assigned to show you the ropes
Shadowing:
Gain

familiarity with a particular job or jobs

Resumes
Good resume is a must

Should include:
Heading with contact
Career objective
Career experience
information
Accomplishments
Education
References
Cover letter
Academic record
Extracurricular activities


How to Interview
Match yourself to the job
Match knowledge, skills, and abilities

to posted position
Prepare
Do your homework on company


How to Interview (cont.)

Be ready to ask questions
Dress for the job you want
Arrive early
Be polite
Send a thank-you note


Trends
On-campus recruiting
Cutting cost on training
50-hour workweek to minimize burnout
Professionalism
Ethical standards



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Chapter 2

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

After Reading and Studying This

Identify some of the possible career paths available

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

What Is a Career Path?

Career progression available in each segment

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Is the Hospitality Industry Right for

Based on quality of service

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

What Do Recruiters Look for?

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Personal SWOT analysis:

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Professionalism and Etiquette

Companies expectations vary but must be met

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Professional Organizations and

Visit the following organizations

International Council on Hospitality Education

2007 Pearson Education, Upper Saddle River,

Set of moral principles and values that people use to

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Careers in Travel and Tourism

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Careers in Managed Services

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

3.5 million hotel rooms in North America

For more information about careers in lodging,

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Careers in Club Management

Club Managers of America Association

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Careers in Conventions and

2007 Pearson Education, Upper Saddle River,

Careers in Meeting Planning, Event

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,

Careers in Recreation and

Organizing recreational activities:

State and local PRT

Walker: Introduction to Hospitality

2007 Pearson Education, Upper Saddle River,