Professional Documents
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McGraw-Hill/Irwin
NEED TO KNOW
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more innovative
have greater productivity
develop a more favorable reputation in the
community
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HUMAN CAPITAL
Human Capital an
organizations
employees described
in terms of their:
training
experience
judgment
intelligence
relationships
insight
The concept of
HRM implies that
employees are
resources of the
employer.
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At Southwest Airlines,
the companys focus
is on keeping
employees loyal,
motivated, trained,
and compensated. In
turn, there is a low
turnover rate and a
high rate of customer
satisfaction.
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High-Performance Work
System
An organization in which technology,
organizational structure, people, and
processes all work together to give an
organization a competitive advantage.
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Job Design
Process of getting
Process of defining
detailed information the way work will be
about jobs.
performed and the
tasks that a given job
requires.
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Selection
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A planned effort to
enable employees
to learn job-related
knowledge, skills,
and behavior.
Development
Acquisition of
knowledge, skills,
and behaviors that
improve an
employees ability
to meet changes in
job requirements
and in customer
demands.
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Managing Performance
Performance Management The process of
ensuring that employees activities and
outputs match the organizations goals.
HR department may be responsible for
developing or obtaining questionnaires and
other devices for measuring performance.
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A companys
commitment to
meeting the needs
of its stakeholders.
Stakeholders
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Only HR departments
Only Managers
Managers and HR departments
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Figure 1.4:
Supervisors Involvement in HRM
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ETHICS IN HRM
Ethics fundamental principles of right and
wrong.
Ethical behavior is behavior that is
consistent with those principles.
Many ethical issues in the workplace
involve HRM.
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Employee Rights
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Figure 1.6:
Median Salaries for HRM Positions
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Summary
HRM consists of an organizations people
practices
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Summary
(continued)
development
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Summary
(continued)
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Summary
(continued)