Vit Ting Anh Hc Thut

T chc lp vit bo khoa hc thng mi ng

trn tp ch quc t (2)
(Healthcare Management, Industrial Engineering
Management)

Kha Thi c
i hc Y Dc TP H Ch Minh Gim c trung tm vit bo khoa hc bng
ting Anh

http://www.chineseowl.idv.tw

Tiu s c nhn
Kha Thi c (Ted Knoy) dy vit ting Anh k
thut trong cc trng i hc i Loan hn hai
mi nm. ng l tc gi ca mi bn cun sch
v vit ting Anh k thut v chuyn nghip. ng
thnh lp mt trung tm vit ting Anh ti trng i
hc Y Yunpei ng thi cng l ging vin ton thi
gian ti trng. ng chnh sa trn 55,000 bi
vit cho vic ng bo nghin cu khoa hc t nm
1989. ng l cng nh bin tp ting anh cho mt s
tp ch v khoa hc, k thut v y hc ca i Loan.

A. Nn tng (Background)

Thit lp cc xut nghin cu (Setting of research proposal): M t

mt xu hng ph bin, pht trin hoc hin tng trong lnh vc ca bn
ngi c c th hiu c bi cnh m bn xut nghin cu ang
c thc hin .

Vn nghin cu (Research problem) : M t cc hn ch chnh hoc

tht bi ca cc nghin cu trc y hoc cc phng php nghin
cu khi gii quyt cc xu hng, pht trin hoc hin tng nu .

c im k thut nh lng ca vn nghin cu (Quantitative

specification of research problem): nh lng hoc a ra mt v d v
vn nghin cu c trch dn trong ti liu tham kho trc .

Tm quan trng ca vn nghin cu (Importance of research

problem) : M t cc hu qu v mt l thuyt v thc t nu khng gii
quyt vn nghin cu.

B. Thc hin (Action)

Mc tiu nghin cu (Research objective) : M t mc tiu ca nghin

cu xut ca bn v bao gm cc c im chnh ring bit ca
nghin cu t c mc tiu nghin cu , iu m khng c
thc hin trong nghin cu trc y ( mt cu )

Phng php t c mc tiu nghin cu (Methodology to

achieve research objective) : M t ba hoc bn bc chnh t
c mc tiu nghin cu ca bn .

Kt qu d kin ( Anticipated results) : M t cc kt qu nh lng

m bn hy vng s t c trong nghin cu ca bn.

ng gp trong lnh vc l thuyt v thc tin (Theoretical and

practical contribution to field) : M t cch thc phng php hoc
kt qu nghin cu xut ca bn s ng gp v mt l thuyt trong
lnh vc nghin cu, quy lut v cng ng gp thit thc trong sn
xut, ngnh cng nghip dch v.

V d 1: Healthcare Management
Thit lp cc xut nghin cu Regional hospitals in Taiwan lack an adequate
number of physicians and wards for critically ill patients. Emergency care staff can
thus provide only primary care for those patients before transferring them to a larger
medical center.
Vn nghin cu Such patients are thus unlikely to return to regional hospitals for
subsequent visits, instead opting for those larger medical centers for primary care.
c im k thut nh lng ca vn nghin cu Changing trends among
hospitals patients significantly impact the operating budgets of regional hosptials. For
instance, according to statistics from Eng Chu Kong Hospital, the transfer rate of
emergency room patients to larger medical centers reached 50% in 2003,
subsequently deceasing the ward utility rate to 20%.
Tm quan trng ca vn nghin cu This statistic has greatly concerned
hospital administrators, especially with respect to how to effectively adopt customer
relations management (CRM) in order to keep regional hospital patients from
transferring to larger medical centers.

V d 1 (cont.)
Mc tiu nghin cu Based on the above, we should develop a CRM-based
approach by investigating why critically ill patients at regional hospitals in Taiwan
transfer to larger medical centers in order to more thoroughly understand the
anticipated medical services that their families expect.
Phng php t c mc tiu nghin cu To do so, factors of patient
transferral can be identified based on statistics from regional hospitals in Taiwan. A
questionnaire based on customer relations management (CRM) can then be issued
to families of critically ill patients to determine anticipated medical services. Based
on those results, an APH methodology can be formed.
Kt qu d kin As anticipated, the proposed CRM-based approach can identify
how the medical services anticipated by families of critically ill patients differ from
actual ones provided by regional hospitals, with the objective of ultimately reducing
this discrepancy and patient transferral rate to larger medical centers.
ng gp trong lnh vc l thuyt v thc tin While providing regional hospital
administrators with an effective means of determining the anticipated services of
critically ill patients and their families, the proposed CRM-based approach can
highlight the importance of medical quality in emergency care, eventually increasing
hospital revenues and establishing high quality emergency medical centers among
regional hospitals in Taiwan.

V d 2: Healthcare Management
Thit lp cc xut nghin cu Poor quality of surgical procedures
leads to unnecessarily recurrent medical treatment, subsequently
increasing the overhead expenses of hospitals.
Vn nghin cu Whereas individual hospitals realize the level of
their own operational quality, Taiwan hospitals have neither collectively
accumulated nor shared related medical information for comparison
purposes. Operational quality is determined prior to, during and after
surgery.
c im k thut nh lng ca vn nghin cu For instance,
recurrent or even redundant medical treatment following an operation is
often owing to incomplete historical data of the patient, post-operation
complications, and a patients body temperature that exceeds 38 C.
Tm quan trng ca vn nghin cu The inability to enhance the
quality of surgical procedures through the sharing of pertinent data
among hospitals will increase both medical fees and societal costs.

V d 2 (cont.)
Mc tiu nghin cu Based on the above, we should develop a Webbased medical quality index that compiles each hospitals relevant data
for comparison and identification of areas for improvement.
Phng php t c mc tiu nghin cu To do so, an online
healthcare medical quality information system can be developed. Interorganizational systems can then be utilized to manage technology,
knowledge and quality effectively.
Kt qu d kin As anticipated, the proposed medical quality index
can facilitate the efforts of hospital administrators to enhance medical
quality and reduce operational costs, as well as to identify limitations
efficiently in order to reach a precise decision.
ng gp trong lnh vc l thuyt v thc tin In addition to
enhancing medical quality island wide and reducing operational
expenses, the proposed index can become a valuable asset for hospital
administrators when planning and monitoring hospital operations.

V d 3: Industrial Engineering Management

Thit lp cc xut nghin cu A decision-making environment is increasingly
complex. For instance, selecting the criteria for developing a decision evaluation model is
extremely difficult. While too few criterion in the evaluation model leads to incomplete
results, too many makes the model too complex and difficult to evaluate. Conventional
evaluation models are generally concerned only with economic factors and neglect factors
that can not be evaluated by money.
Vn nghin cu However, large investment programs have many intangible factors
that can not be valued, such as the satisfaction of related groups and potential
environmental impacts.
c im k thut nh lng ca vn nghin cu In addition to an economic
criterion, for example, when evaluating different brands of a bus system, many criterion are
still available such as the pollution levels emitted by a bus and the driving skills of the
operator.
Tm quan trng ca vn nghin cu Adopting the conventional models likely causes
decision makers to select an inappropriate scheme. For instance, in governmental
investment decisions, implementing an inappropriate scheme will incur large social costs
and a loss of resources.

V d 3 (cont.)
Mc tiu nghin cu Based on the above, we should develop an efficient evaluation
model that can select natural gas bus brands and facilitate an evaluation of an
appropriate number of criteria under cost and effectiveness categories.
Phng php t c mc tiu nghin cu To do so, natural gas bus brands
can be selected via the model by performing cost effectiveness analysis. Each criterion
can also be evaluated under cost and effectiveness categories. Two methodologies of
multiple attribute decision making (MADM), technique for order preference by similarity to
ideal solution (TOPSIS) and analytic hierarchy process (AHP), can then be used to rank
all viable alternatives to bus systems from a complete perspective.
Kt qu d kin As anticipated, the proposed model can evaluate exactly how cost and
effectiveness of all viable alternatives to bus systems are related. The evaluation results
can provide us with economic information not only on all viable alternatives to bus
systems, but also on many other comparative situations.
ng gp trong lnh vc l thuyt v thc tin Importantly, the proposed model can
provide a valuable reference for governmental authorities when selecting the brands of
bus systems. Moreover, the ranking methodology can provide a more objective outcome
with weights of related decision groups than other ones. The ranking methodology can
also provide a more flexible procedure in terms of an outcomes complexity.
Furthermore, the ranking outcome can allow decision makers to identify the order
preferences between alternatives.

V d 4: Industrial Engineering Management

Thit lp cc xut nghin cu Despite the obstacles to
forecasting capacity planning accurately, our company strives to
enhance its market competitiveness by developing a more precise
model.
Vn nghin cu Although a viable solution to this problem, the
dynamic capacity model requires a tremendous amount of data input.
Generally, more data input implies a more accurate model. Restated, an
accurate capacity forecast depends on sufficient input.
c im k thut nh lng ca vn nghin cu According to
our estimates, the dynamic capacity forecast and the actual throughput
diverge by less than 10%.
Tm quan trng ca vn nghin cu Given the necessity of a
stable server, a situation in which the server is down more than twice
monthly will negatively impact our data reliability. As is well known, the
CIM system is occasionally unstable. The deviation may require close
collaboration between departments.

V d 4 (cont.)
Mc tiu nghin cu Based on the above, we should develop a precise
dynamic capacity model capable of forecasting capacity accurately.
Phng php t c mc tiu nghin cu To do so, parametric
effectiveness analysis can be performed to forecast capacity accurately from the
input data. Each criterion can also be evaluated under quantity and time phase
categories, using historical data. A simulation attempts to create a mathematical
environment to access the real world. More data input implies a more accurate
output. The parameters can then be measured. Additionally, the wafer start
schedule and equipment status (which are the primary parameters) can then be
regulated to rank all viable alternatives to forecast the capacity.
Kt qu d kin As anticipated, the ranked forecasting capacities can provide
a more objective outcome, with the weights of the Marketing Department, than
can conventional models. Moreover, the ranked forecasting capacities allow the
Sales Department to identify the influence of customers orders on alternatives.
ng gp trong lnh vc l thuyt v thc tin Importantly, the dynamic
capacity model can evaluate the cost and effectiveness of all viable alternatives
to our fabrication, in which the quantity of work in process influences our
inventory costs.

Ti liu tham kho

Knoy, T (2002) Writing Effective Work
Proposals. Taipei: Yang Chih Publishing

Further details can be found at

http://www.chineseowl.idv.tw