WORKPLACE TECHNOLOGY AND DESIGN

WE ARE NOW LIVING IN THE

INFORMATION AGE!

THAT DAY HAS ARRIVED!........SO SO

TRUE...............

LIS580- Spring 2006

April 18, 2006

PLANNING THEIR HONEYMOON

LIS580- Spring 2006

April 18, 2006

A DAY AT THE BEACH.

LIS580- Spring 2006

April 18, 2006

LIS580- Spring 2006

April 18, 2006

LIS580- Spring 2006

April 18, 2006

LIS580- Spring 2006

April 18, 2006

LIS580- Spring 2006

April 18, 2006

A VISIT TO THE MUSEUM

LIS580- Spring 2006

April 18, 2006

10

ENJOYING THE SIGHTS

LIS580- Spring 2006

April 18, 2006

11

TECHNOLOGY IS CHANGING EACH

ONE OF US INDIVIDUALLY

The combination of
human resources and
raw materials and
equipment that workers
use to convert raw
materials into finished
goods and services.

ORGANIZATION DESIGN OPTIONS

Virtual Design
Complex
Network Design
Environmental
Factors

Multinational Design
Multidivisional Design
Product Design
Place Design
Simple

Functional Design
Pooled

Technological Factors

Reciprocal
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WOODWARDS MODEL OF TECHNOLOGY

Small-batch technology relies on the skills and

knowledge of individual workers to produce oneof-a-kind, customized goods and services or small
quantities of goods and services.
Mass production technology results in the
production of large numbers of identical products.
Continuous-process technology is one in which
the manufacturing process is entirely mechanized
and the workers role is to monitor the machines
and computers that actually produce the goods.

RELATIONSHIP BETWEEN TECHNICAL

COMPLEXITY AND STRUCTURAL
CHARACTERISTICS

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THOMPSONS INTERDEPENDENCE AND

MANAGEMENT IMPLICATIONS

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COORDINATION FOR INTERDEPENDENCE

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copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17

RELATIONSHIP OF INTERDEPENDENCE
AND TEAM PLAY CHARACTERISTICS

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publicly accessible website, in whole or in part.

FLEXIBLE MANUFACTURING TECHNOLOGY

VS.
TRADITIONAL TECHNOLOGIES

LEAN MANUFACTURING

Highly trained employees at every stage of

production
Cut waste and improve quality
Incorporates technological elements
Paved the way for mass customization
Using

mass-production technology to quickly and costeffectively assemble individual goods for customers

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PERFORMANCE AND STRUCTURAL

IMPLICATIONS
Flexible manufacturing allows diverse products to
be made on one assembly line

Computer-aided craftsmanship
More efficient
Increased productivity
Decreased scrap
Customer satisfaction

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COMPARISON OF ORGANIZATIONAL
CHARACTERISTICS

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SERVICE FIRMS

Service technologies are different from

manufacturing technologies and require
different organizational design
Education, health care, transportation, and
banking all have unique dimensions
Services have intangible output
There is direct interaction with customer and
employee
Human element is important
Quality of service cannot be directly measured
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CORE ORGANIZATION SERVICE

TECHNOLOGY

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TREND TOWARD LEAN SERVICES

Customer expectations are rising

Expectations have required that service firms must
become lean, too
Cut

waste
Improve customer service

Adopt continuous improvement approach

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STRUCTURAL CHARACTERISTICS OF
SERVICE ORGANIZATIONS VERSUS
PRODUCT ORGANIZATIONS

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15

PERROWS MODEL OF TECHNOLOGY

Task Variety: The number of new

and different demands that a task
places on an individual or a function.
Task Analyzability: The degree to
which standardized solutions are
available to solve problems that
arise.

NON-CORE DEPARTMENTAL
TECHNOLOGY

Every department in an organization has a

production process
Variety:

frequency of unexpected and novel events

Analyzability: ability to apply standard procedures

Routine vs. Nonroutine Dimension

Engineering Technologies
Craft Technologies

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FRAMEWORK FOR DEPARTMENT

TECHNOLOGIES

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copied or duplicated, or posted to a publicly accessible website, in whole or in part.
29

RELATIONSHIP OF DEPARTMENT TECHNOLOGY TO

STRUCTURAL AND MANAGEMENT CHARACTERISTICS

WORKFLOW INTERDEPENDENCE
AMONG DEPARTMENTS

The extent to which departments depend on each

other for resources or materials
Low interdependence means that departments can
do their work independently
High interdependence means departments depend
on each other

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INTERDEPENDENCE OF DEPARTMENTS
INVOLVED IN THE FLIGHT DEPARTURE
PROCESS

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SOCIOTECHNICAL SYSTEMS
MODEL

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copied or duplicated, or posted to a publicly accessible website, in whole or in part.
33

DESIGN ESSENTIALS
Key

research notes that technology and structure can be

co-aligned

Service

technologies differ in a systematic way from

manufacturing technologies

It

is important to apply the correct management system to

a department

Interdependence

among departments dictates the amount

of communication and coordination required in design

New

technologies are enriching jobs to make organizations

a happier place to work

Sociotechnical

system theory attempts to design systems

that meet technical and human aspects
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