Professional Documents
Culture Documents
Understan
ding
Groups and
Managing
Work
Copyright 2011 Pearson
Education, Inc. Publishing as
Prentice Hall.
Learning Outcomes
Define a group and describe the
stages of group development
Describe the major concepts of
group behavior
Discuss how groups are turned into
effective teams
Discuss contemporary issues in
managing teams
Copyright 2011 Pearson
Education, Inc. Publishing as
Prentice Hall.
9-2
What Is a Group?
Group
Two or more
interacting and
interdependent
individuals who
come together to
achieve specific
goals
9-3
9-4
Storming Stage
The second stage of group
development, which is characterized by
intragroup conflict
Copyright 2011 Pearson
Education, Inc. Publishing as
Prentice Hall.
9-5
Performing Stage
The fourth stage of group development,
when the group is fully functional and
works on the group task
9-6
9-7
9-8
Norms
Standards or expectations that are
accepted and shared by a groups
members
9-9
9-10
Small Groups
Are typically faster at implementation
Social Loafing
The tendency for individuals to expend
less effort when working collectively
than when working individually
Copyright 2011 Pearson
Education, Inc. Publishing as
Prentice Hall.
9-11
9-12
9-13
Work Teams
Groups whose members work intensely
on specific, common goals using their
positive synergy, individual and mutual
accountability, and complementary skills
Copyright 2011 Pearson
Education, Inc. Publishing as
Prentice Hall.
9-14
9-15
9-16
Virtual Team
A type of work team that uses
technology to link physically dispersed
members in order to achieve a common
goal
Copyright 2011 Pearson
Education, Inc. Publishing as
Prentice Hall.
9-17
9-18
Trust
Team members must trust each
9-19
9-20
Processes Related to
Effectiveness
Five team process variables have
been shown to be related to team
effectiveness. These include :
a common purpose
specific team goals
team efficacy
managed conflict
minimal social loafing
Copyright 2011 Pearson
Education, Inc. Publishing as
Prentice Hall.
9-21
9-22
9-23
9-24
9-25