Professional Documents
Culture Documents
Management
Recruitment and
Selection
Unit 4
Sales Management
MBA-Sem 3
job
analysis
is
an
objective
examination of the duties, activities,
and behaviors of people employed in a
sales position.
Job
analysis
may
involve
field
observation, interview with salespeople,
looking at sales reports and getting
feedback from customers.
statement
of
sales
employee
characteristics
and
qualifications
required for satisfactory performance of
defined duties and tasks comprising a
specific job or function. Job specification
is derived from job analysis.
Manpower Planning
It consists of putting right number of
people, right kind of people at the right
place, right time, doing the right things for
which they are suited for the achievement
of goals of the organization.
Analysing the current manpower inventory
Making future manpower forecasts (expert
forecast, trend analysis, work load analysis)
Calculating the turnover rate
Arriving on the methods of recruitment and
selection
Recruitment
The
transfers
unsolicited applications
Employment agencies
Salespeople making calls on the company
Employees of customers
Sales executives clubs
Sales forces of non-competing companies
Sales forces of competing companies
Educational institutions
Ways of Recruiting
Internal news bulletin
Advertisement (Wanted ads)
Recruiting brochures
Direct mail
Figure
11.2
Pg 304
Stages in selection
process
Having
I) Application Form
Advantages;
Provide managers with consistent
information
Offers sales managers an initial
impression about the candidate
Help develop personal interview
questions
Psychological Tests
A
method
of
sampling
small
representative
sets
of
behavioral
responses gathered under uniform
conditions.
Types of Psychological
Tests
1.
2.
3.
4.
5.
Personality Tests
Intelligence Tests
Ability Tests
Aptitude Tests
Emotional Intelligence Tests
1. Personality Tests
Measures
High-Scorers
Assertiveness
Stress Tolerance
Tend to be worry-free.
2. Intelligence Tests
Measures
3. Ability Tests/Achievement/
Proficiency Tests
Designed
4. Aptitude Tests
Measures
5. Emotional Intelligence
Tests
Testing an individuals ability to process
emotional information as it relates to the
perception, assimilation, understanding and
management of human emotions.
Egs:
Can you strongly protest against
mistreatment? (Five point scale Strongly
agree to strongly disagree)
Can you empathize with the needs of others
without judgment/criticism?
Interviewing Techniques
1.
2.
3.
4.
5.
Patterned/Structured interview
Non-directive/Unstructured Interview
Stress Interview
Rating Scales
Panel Interview
1. Patterned/Structured
Interview
Uses
2. Non-directive/Unstructured
Interview
Interviewer
3. Stress Interview
Simulates
4. Rating Scales
Information
5. Panel Interview
Involves
V. Physical Exam
Done