Eicher HCV Sales Training

Eicher HCV Sales Team Training
Kit
Product Management Group
Heavy Commercial Vehicles
Some Basics
If the base is strong, the building is strong...
The Building Blocks

WHEEL
TRACK
WHEEL BASE
LENGTH OF CARGO BODY
HIEGHT
OF
CARGO
BODY
The Building Blocks
Role as a Salesman
Where you need to improve?
What you need to know

Why is the customer buying?
New Contract
Replacement of old trucks
New in business
Increase in fleet, as demanded by company
Understand Customer Requirement

Type of Load Carried
Quantity of Load Carried (In case of Volume Goods)
Load carried on up-trip and down-trip
Know your Customers Customer

Which companies does he operate for?
Which all contracts does he have?
What you should provide?

Right Product for the Right Application
Why you should provide?

To ensure
product
To ensure
To ensure
To ensure
that the customer gets the best out of your

repeat purchase
the customer acts as your salesman
that the customer provides you leads
What else ?
Maintain relationships
Why?
To solve his problems
To clear his doubts relating to product
To ensure he gets best after sales service from your workshop
Always collect testimonial from the customer after 1 month

of operation
Truck Market
A Pigeon Eye
The Indian Truck Market

H C V (4 X 2 )
S F C
T A T A S E 1 6 1 3 6 9 7
T A T A S E 1 6 1 3 T C
L P T
T a ta 1 6 1 3 6 9 7
T a ta 1 6 1 3 T C
E ic h e r J u m b o 2 0 . 1 6
A L L 1 6 1 2 /1 6 1 3
L P O
L P O 1 6 1 3 T C
The Indian Truck Market

M u l t i A x le
E ic h e r G a la x y 3 0 . 2 5
E ic h e r G a la x y 3 3 . 2 5
T a ta 2 5 1 5 6 9 7
T a ta 2 5 1 5 T C
T a ta 2 5 1 8
A LL 2214
Where do customers use trucks?

Automobile cars, scooters, auto-parts, tyres
Consumer durables white goods, electronic goods
Tankers - Oil, Chemicals, Water, Petrochemicals, Chemicals and industrial gases
LPG bullets / cylinders
Construction Material: Cement bags, bulk cement, flyash, Iron & Steel, other
metals coils, flats, pipes, rods, beams, Iron ore, Coal, Bauxite, Clinker,
Limestone, Granite, Marble, Earthwork, Stone, Aggregate, Sand, Bricks
Agricultural Goods: Fertilizers bags, bulk, Food grains rice, wheat, maize,
Cattle feed , Cotton bales, Sugarcane, Vegetables, Fruits, Oil seeds, Rubber,
Jute, Poultry, Milk
Paper
Textiles
Segments
A Small Picture
Brief about Segments

Tankers
Background
Historically using 9 KL / 10 KL / 12 KL tankers
Majority transporters used SE 1613 and LPT 1613
Reason for increase in demand

Increase in number of petrol pumps in the country by IOCL, HPCL
BPCL
Entry of Reliance, Essar and ONGC
More number of petrol pumps on highways
More number of cars and trucks being sold every year
Need for more trucks

For transportation from refinery to depot and further to petrol
pumps
Demand of bigger tankers comes from Reliance, IOCL i.e. 20 KL
An estimated demand of 6500+ tankers in the coming year

Tankers
Typical Features of Segment
Only 12 KL and 20 KL tankers allowed

12KL = 16 T GVW vehicles; 20 KL = 25 T GVW vehicles
The total weight of the vehicle with oil should not exceed the GVW
Speed and Fuel Efficiency are the key requirements of this segment
Return load is not there in this segment

White Goods / Auto Carriers
Background
Mostly customers use TATA / ALL Bus Chassis
Bus Chassis Rear Overhang is more and overall length is more than
truck chassis

Entry of many new companies in India
TV , refrigerator prices have fallen
Increase in sales in motor-cycles segment

The demand has led to the need
More companies have come in

White Goods / Auto Carriers
Length of Cargo Body is the most important
Typically 32 containers are used
Payload is not a requirement in this segment as these types of
goods are light
Trucks carry an average payload of 7T forward and market load
return
Customers have to pay an extra 30K for chassis extension and
getting it registered as truck chassis

Cement / Construction
Background
Customer use SE 1613 for Sand / Stone and LPT 1613 / LPT 2515
for carrying cement

Golden Quadrilateral Project
Increase in house construction in major towns in India

Increase in building activity has led to an increase in demand

Cement / Construction
Raw Material such as limestone is generally taken from Rajasthan

Cement is carried in bags of 200 or 350 each weighing 50 kgs
Sand and Stone is transported from river beds, hilly terrains etc
Due to rough terrain vehicle stability and load carrying is a key
requirement
Bulkers are increasingly being used in major cities
They are used for bulk transportation of cement and flyash
Our Product
Features and Where does it fit?
Eicher Jumbo 20.16

The beginning of a new era in HCVs
Eicher Jumbo 20.16

Model :
Eicher Jumbo 20.16 BS-2
Engine :
E 683 TC, 6 cylinder, Water Cooled, Turbo Charged
Bore x Stroke :
100 x 105
Displacement :
4948 cc
Power :
108 kW @ 3200 rpm / 144.8 HP @ 3200 rpm
Torque :
405 Nm @ 1440 rpm / 41.2 kgf-m @ 1440 rpm
Gear Box
:
Eicher 6M5H
Type :
Manual, 5 forward & 1 reverse
Ratio :
7.736 / 4.714 / 2.6 / 1.585 / 1.0 / 7.736
Rear Axle Ratio
:
6.857 (Opt. 6.166)
Eicher Jumbo 20.16

Steering
Wheel Dia
Ratio :
:
Hydraulic Power Assisted
:
465 mm (Opt 550 mm)
20.2 : 1
Frame :
230 x 76 x 6
Cross Members
:
4300=5 / 4800=6 / 5340=7 /
5840=8
Suspension :
Shock Absorber & Leaf Springs
No. of Leafs :
F-11 / RM-7 / RH-9
NML
F-9 / RM-11 / RH-10
HDS
Brakes :
Full Air Brakes, divided
Braking Area :
5109 cm2
Eicher Jumbo 20.16

Wheel Rim
:
Tyre Size
:
Tyre Pressure :
B 7.0 x 20
10.00 x 20 16 PR
Front = 8.46, Rear = 7.3
System Voltage
Battery Rating
:
:
Fuel Tank
220/440/495 Ltr
Gradeability
:
:
16 % (Stop-Start)
18% (Stop-Start)
12 V
12 V, 70 Ah
RA=6.166
RA=6.857
Options
Truck
CWC
CBC
CBB
Cowl and Chassis

Cabin and Chassis
Cabin and Body
Body Type
HSD
FSD
DSD
High Side Deck / Punjab Body

Fixed Side Deck / Half Body
Drop Side Deck
Body Floor
SF
WF
Steel Floor
Wooden Floor
Options
Fuel Tank
SFT
DFT
Single Fuel Tank

Double Fuel Tank
Cabin
LR
HR
Low Roof
High Roof
Suspension
NML
HDS
Normal Suspension
Heavy Duty Suspension
220
440
Options
Wheel base
4300
4800
5340
5840
18 Cargo Body
20 Cargo Body
24 Cargo Body
31.4 Cargo Area
Standard Models
Body Type
Body
Floor
Cabin
Fuel Tank
Suspension
CWC
CBC
CBB
LR
HR
SF
WF
SFT
DFT
NML
HDS
20.16 4300 WB
20.16 4800 WB
20.16 5340 WB
20.16 5840 WB
Models- 16T
Eicher Jumbo 20.16 4300mm

SEGMENT
PREFERRED
CONFIG
Petroleum Tankers
4300 LR CBC HDS
READYMADE CABIN + FASTER TURNAROUND
Chemical Tankers
4300 LR CBC HDS
READYMADE CABIN
TURNAROUND
LPG Cylinders
4300 LR HSD NML
READYMADE VEHICLE
Cement
4300 LR FSD
SF
OVERLOADING CAPACITY + FASTER TURN AROUND
Sand
4300 LR CBC HSD
OVERLOADING CAPACITY + HIGH PICK UP + GRADEABILITY
Stone
4300 LR CBC HSD
OVERLOADING CAPACITY + STRONG AGGREGATES
Grains
4300 HR HSD HDS

SF
OVERLOADING CAPACITY + MANEUVERABILITY
Fertilizers
4300 HR HSD HDS

SF
OVERLOADING CAPACITY + MANEUVERABILITY
Steel
4300 CWC HDS
OVERLOADING CAPACITY + PICK UP + FASTER TURN AROUND
Coal
4300 LR CBC HSD
OVERLOADING CAPACITY + HIGH PICK UP + GRADEABILITY
Plastics
4300 HR HSD HDS

SF
OVERLOADING CAPACITY + FASTER TURN AROUND
HDS
ADVANTAGE
OVERLOADING
CAPACITY
FASTER

SEGMENT
EICHER MODEL
TATA MODEL
ALL MODEL
Petroleum Tankers
4300 LR CBC HDS
1613 42 LPT
1613 H 4330 170.5
Chemical Tankers
4300 LR CBC HDS
1613 42 LPT
1613 H 4330 170.5
LPG Cylinders
4300 LR HSD NML
1613 42 LPT
1613 H 4330 170.5
Cement
4300 LR FSD HDS SF
1613 42 LPT
1613 H 4330 170.5
Sand
4300 LR CBC HSD
1613 42 SFC
1613 H 4330 170.5
Stone
4300 LR CBC HSD
1613 42SFC
1613 H 4330 170.5
Grains
4300 HR HSD HDS SF
1613 42 LPT
1613 H 4330 170.5
Fertilizers
4300 HR HSD HDS SF
1613 42 LPT
1613 H 4330 170.5
Steel
4300 CWC HDS
1613 42 LPT
1613 H 4330 170.5
Coal
4300 LR CBC HSD
1613 42 LPT
1613 H 4330 170.5
Plastics
4300 HR HSD HDS SF
1613 42 LPT
1613 H 4330 170.5
Eicher Jumbo 20.16 4800mm CWC
Eicher Jumbo 20.16 4800mm CWC

SEGMENT
PREFERRED CONFIG
ADVANTAGE
Parcel
4800 HR HSD HDS WF
2 FT. EXTRA BODY + 1 TON EXTRA PAYLOAD + READMADE

BODY + FASTER TURNAROUND
FMCG
4800 HR HSD HDS WF
HIGH VOL READYMADE. BODY + 1 TON EXTRA PAYLOAD +

FASTER TURNAROUND
Vegetable /
Fruits
4800 HR HSD HDS SF
HIGHER VOL. + READMADE BODY + FASTER

TURNAROUND
Grains
4800 HR HSD HDS SF
OVERLOADING CAPACITY + 2 FT EXTRA BODY + FASTER

TURNAROUND
Pipes
4800 HR HSD HDS SF
2 FT EXTRA BODY + SAVING ON ROAD PANELTIES
Agriculture
Machinery
4800 HR HSD HDS WF
OVERLOADING CAPACITY + 2 FT. EXTRA SPACE FOR BIG

M/Cs
Plywood
4800 HR HSD HDS WF
OVERLOADING
Fertilizers
4800 HR HSD HDS SF
OVERLOADING CAPACITY + 2 FT EXTRA BODY + FASTER

TURNAROUND
Cotton
4800 HR HSD HDS SF
2 FT. EXTRA SPACE + READMADE BODY
Raw Plastics
4800 HR HSD HDS SF
OVERLOADING CAPACITY + 2 FT. EXTRA SPACE + FASTER

TURNAROUND

SEGMENT
EICHER MODEL
TATA MODEL
ALL MODEL
Parcel
4800 HR HSD HDS WF
1613 42/48 WB LPT
1613 H 170.5/185
Vegetable / Fruits
4800 HR HSD HDS SF
1613 42 WB LPT
1613 H 4330 170.5
Grains
4800 HR HSD HDS SF
1613 42 WB LPT
1613 H 4330 170.5
Agriculture Machinery
4800 HR HSD HDS WF
1613 42 WB LPT
1613 H 4330 170.5
Plywood
4800 HR HSD HDS WF
1613 48 WB LPT
Fertilizers
4800 HR HSD HDS SF
1613 42 WB LPT
1613 H 4330 170.5
Cotton
4800 HR HSD HDS SF
1613 48 WB LPT
1613 H 4330 170.5
1613 H 4330 170.5

SEGMENT
PREFERRED CONFIG
ADVANTAGE
Parcel
(Volume)
5340 HR HSD HDS WF
VOLUMETRIC + FASTER TURNAROUND
FMCG
5340 HR HSD HDS WF
VOLUMETRIC + FASTER TURNAROUND
Cotton /
Cattle Feed
5340 HR HSD HDS SF
EXTRA VOLUME + READMADE BODY +

MANEUVERABILITY

SEGMENT
EICHER MODEL
TATA MODEL
ALL MODEL
Parcel (Volume)
5340 HR HSD HDS

WF
1613 52 LPT
1613 H 185
FMCG
5340 HR HSD HDS

WF
1613 52 LPT
1613 H 185
Cotton / Cattle Feed
5340 HR HSD HDS SF
1613 52 LPT
1613 H 185
Eicher Jumbo 20.16 5840 Truck

Chassis
Eicher 20.16 5840 Truck Chassis
Model Code
Wheel Base
Overall Length
Rear Overhang
Front Overhang
GVW
16200 kgs
Un-laden Weight 4350 kgs + 400 kgs (Fuel)
Min. Turning Radius
9.95 mtrs
Tyres
10.00 X 20 16 PR
Eicher 20.16 Truck Chassis

5840 mm
11140 mm (37.1)
3400 mm (58.22%)
1900 mm (32.52%)
Cargo Volume
( All Dimensions are in feet)
EML
20.16 N
Truck
Chassis
TM 1613
55
ALL
V222
19.5
18.5
18.8
Front Overhang
6.3
5.9
6.2
Rear Overhang
11.3
11.1
11.0
Free Length
31.4
28.2
28.8
31.4
28.2
28.8
Total Width
Total Height
8.5
8.8
8.8
Cargo Volume (ft3)
2135.2
1982.9
202.99
% Less than Eicher
8%
5%
Wheelbase
Extended
Total Cargo Length
Payload
(All figures are in kgs)
EML 20.16
N Truck
Chassis
TM 1613
55
TM 1613
55 (With
Extn)
ALL
V222
ALL
V222
(With
Extn)
16200
16200
16200
15660
15660
Unladen Weight (400 kgs

Fuel)
4750
5030
5030
4970
4970
Unladen Weight
4350
4630
4630
4570
4570
FAW (Unladen)
2400
2760
2760
RAW (Unladen)
1960
1810
1810
GVW
Available Payload on
Chassis
% Less than Eicher
11450
11170
11170
10690
10690
3%
3%
7%
7%
Example- Bajaj Bikes

EML
20.16 N
Truck
Chassis
TM 1613
55
TM 1613
55 (With
Extn)
ALL V222
ALL
V222
(With
Extn)
6.3
6.3
6.3
6.3
6.3
No. of Bikes that can be

kept in lower platform
25
20
25
20
25
No. of Bikes that can be

kept in upper platform
30
25
30
25
30
Total Bikes that can be

carried
55
45
55
45
55
% Less than Eicher
22%
22%
Average Length required

for keeping 1 bike
Example- BPL 165L Refrigerator

EML
20.16 N
Truck
Chassis
TM 1613
55
TM 1613
55 (With
Extn)
ALL V222
ALL
V222
(With
Extn)
Length of Ref
2.1
2.1
2.1
2.1
2.1
Width of Ref
1.9
1.9
1.9
1.9
1.9
Height of Ref
3.6
3.6
3.6
3.6
3.6
15
13
15
13
15
No. of Ref (Width)
No. of Ref (Height)
120
104
120
104
120
No. of Ref less than

Eicher
16
16
% Less than Eicher
15%
15%
No. of Ref (Length)
Total No. of Ref

SEGMENT
PREFERRED CONFIG
White
Goods
5840 CWC
2 Wheeler
Carriers
5840 CWC
3 Wheeler
Carriers
5840 CWC
Car Carriers
5840 CWC
Packers and
Movers
5840 CWC
Volume
Goods
5840 CWC
ADVANTAGE
Extra Cargo Volume

Increased Revenue
More Profits
Reduced Expenses/km
Less vehicle acquisition cost
Readily available in Euro-2 and Euro-3

SEGMENT
EICHER MODEL
TATA MODEL
ALL MODEL
White Goods
2 Wheeler Carriers
3 Wheeler Carriers
Car Carriers
Packers and
Movers
Volume Goods
5840 CWC
LPO 1613 TC/55

LPO 1510 TC/55
LPO 1510 TC/59
LPO 1610 TC/59
LPO 1610 TC/62
ALL Viking ALPSV 222

ALL Cheetah ALPSV 231
Spec Comparison
PRODUCT COMPARISON - Full forward trucks
Model
EML 20.16 BS-2
Tata LPT 1613Turbo EX

BS2
Tata LPT 1613TC Ex

BS2
ALL 1612 Cowl and

Chassis BS2
Engine
Engine
Name
E683 TCI
Tata 697 TC/IC
Cummins 6BT 5.9
Ashok Leyland HA6ETI2
Engine
Type
Turbo-charged
Intercooled, Diesel
Engine
Turbo charged, Intercooled

diesel engine
Turbo charged,
Intercooled diesel engine
Turbo charged,
Intercooled diesel engine
Max power
144.8HP@3200rpm
130hp@2400rpm
127HP@2500rpm
112.6HP @ 2400 rpm
Max
torque
405Nm@1440rpm
41 kgm @ 1400-1700 rpm
41 kgm @ 1400-1700
rpm
410Nm @1700-1800 rpm
Fuel tank
Capacity
220/440 litres
250 litres
250 litres
165/220/239/350
Gear Box
Clutch
type
Hydraulically
Actuated, Single Dry
Plate, Diapharamtype
Single Plate dry friction type
Single Plate dry friction

type
Single Plate dry friction

type
Clutch dia
310 mm
330 mm
330 mm
Gear box
Eicher 6M5H2
GBS-40 (5F+1R)
GBS-40 (5F+1R)
ZFS5-36
Gear
Ratios
7.2/4.22/2.44/1.52/1.0/8.
05
Spec Comparison
Model

BS2
EML 20.16 BS-2
Tata LPT 1613TC Ex

BS2
ALL 1612 Cowl and

Chassis BS2
Axle
Assembly
Rear Axle
Heavy Duty full

floating Banjo Type
Single reduction, fully

floating axle shaft
Tata RA 108 RR, Single

speed fully floating axle
shaft
Front Axle
Heavy Duty forged "I"

Beam reversed elliot
type
Heavy Duty forged "I" Beam

reversed elliot type
Heavy Duty forged "I"

Beam reversed elliot type
Rear axle
ratio
6.857
5.857
5.857
6.17:1
Steering
Assembly
Steering
Type
Power Steering
Power steering
Power Steering
Power Steering
Steering
Ratio
550/20.1:1
20.01:1
20.2:1
20.2:1
Chassis
Type of
Cross
Members
C channel Ladder
type/5
C channel Ladder type
Chassis
(Length x
Height x
Thickness
230 x 76 x 6
223 x 60 x 7
223 x 60 x 7
228.6 x 76.2 x 6.35
Spec Comparison
Model

BS2
EML 20.16 BS-2
Tata LPT 1613TC Ex

BS2
ALL 1612 Cowl and

Chassis BS2
Suspensio
n
Suspensio
n Type
Semi elliptical
laminated leaf spring
Hydraulic double
acting telescopic
shock absorbers in
front only.
Semi elliptical leaf spring at

front & rear
Semi elliptical leaf spring

at front & rear Anti roll
bar at front axle only
Semi Elliptical Multi leaf

Shackle Type
Others
Tyres
10X20 -16PR /
10Rx20 -16PR (opt)
10X20 -16PR / 10Rx20 -16PR

(opt)
10X20 -16PR / 10Rx2016PR (opt)
10X20 -16PR / 10Rx2016PR (opt)
Brakes
Air brakes
Air brakes
Air brakes
Air brakes
Electrical
11 volts,120Ah
12 volts,120Ah
12 Volts,180Ah
12 Volts,80Ah
Cabin /
cowl
option
Available
Available
Available
Available
Max speed
89kmph
78kmph
81 kmph
81 kmph
Max
gradeabilit
y
18.00%
18.20%
17.00%
12.00%
GVW
16200 kgs
16200 kgs
16200 kgs
16200 kgs
Wheel
bases
4300/4800/5340/584
0
4225/4855/5195
4225 / 4855 / 5195
Performance Parameters
More Powerful Engine
More Loading
Better Pulling Capacity
POWER
Eicher 20.16
Tata 1613 TC
ALL 1613
144.8 HP@3200rpm
127 HP@2500rpm
113 HP @2400rpm
Almost Flat Torque

Curve
Less Gear shifts
Longer Clutch life
Less Driver fatigue
TORQUE
Eicher 20.16
Tata 1613 TC
ALL 1613
41.2kgm@1440rpm
41kgm@1400-1700rpm
41kgm @ 1700-1800rpm
Performance Parameters
More Speed
More trips / month
More Earnings
MAX SPEED
Eicher 20.16
Tata 1613 697
Tata 1613 TC
89 kmph
78 kmph
81 kmph
Better Mileage
More Power per CC of Engine
Less Expense on Fuel
Less Expenses
More Earnings
FUEL EFFICIENCY
Eicher 20.16
144.8 HP@3200rpm
from
4948 cc Engine
Tata 1613 TC
127 HP@2500rpm
5675 cc Engine
ALL 1613
113 HP @2400rpm
6014 cc Engine
Loading Parameters
PAYLOAD
Eicher 20.16
Tata 1613 TC
ALL 1613
More Payload
Extra Loading
More Revenue
10300 Kgs
9300 Kgs
8800 Kgs
More Loading Area

More Cargo
More Revenue
More Profits
CARGO AREA
Eicher 20.16
Tata 1613 TC 52
2208 ft3
2024 ft3
Eicher Advantages
Eicher Advantages
Driving Benefits
Price Comparison- 18 ft
MRP
VAT
Cabin Cost (Wooden)
Face Modification Cost
HSD Body (Babul)
HSD Body (Sal)
Light Fitting
Name Writing
Leaf Spring (16 nos)
Insurance
RTO Passing + Others
Tarpolin & Rope
Total Price
CWC
749178
93647
48000
5000
55000
CBB
836357
104545
CWC
758081
94760
48000
35000
35000
10000
1032325
35000
35000
10000
1052325
35000
35000
10000
1007892
35000
35000
10000
1027892
35000
35000
10000
1022402
Cabin Cost (Steel)

40000
Price With Steel Cabin 1024325
40000
1044325
40000
1047892
40000
1067892
40000
1062402
40000
1044341
18 ft Body Building Cost = Rs. 55000

18.5 ft Body Building Cost = Rs. 57000
Body Building Cost is ex-Indore
All Charges include Labour Charges
Tata 1613 42
CWC
CBC
758081
829113
94760
103639
48000
55000
1000
500
15000
35000
35000
10000
1052341
Remarks
1000
500
Eicher Jumbo 20.16 43

CWC
CBC
CBC
749178
774571
774571
93647
96821
96821
48000
5000
55000
75000
75000
1000
1000
1000
500
500
500
1000
500
CBC
829113
103639
75000
1000
500
15000
35000
35000
10000
1072341
55000
75000
1000
500
15000
35000
35000
10000
1159252
75000
1000
500
15000
35000
35000
10000
1104252
40000
1064341
40000
1199252
40000
1144252
CWC
705549
88194
48000
Tata 1613 42 697

CWC
CBC
705549
776582
88194
97073
48000
55000
CBC
776582
97073
1000
500
15000
35000
35000
10000
993243
75000
1000
500
15000
35000
35000
10000
1013243
55000
75000
1000
500
15000
35000
35000
10000
1100155
75000
1000
500
15000
35000
35000
10000
1045155
40000
985243
40000
1005243
40000
1140155
40000
1085155
MRP
VAT
Cabin Cost (Wooden)
HSD Body (Babul)
HSD Body (Sal)
Light Fitting
Name Writing
Insurance
Tarpolin & Rope
Total Price
Cabin Cost (Steel)
Price With Steel Cabin
Remarks
CWC
750178
93772
48000
5000
60000
CWC
750178
93772
48000
5000
CBC
775571
96946
CBC
775571
96946
CBB
837357
104670
60000
1000
500
80000
1000
500
35000
35000
10000
1038450
40000
1030450
CWC
768233
96029
48000
CWC
768233
96029
48000
60000
1000
500
80000
1000
500
1000
500
35000
35000
10000
1058450
35000
35000
10000
1014017
35000
35000
10000
1034017
40001
1050451
40002
1054019
40003
1074020

CWC
715809
89476
48000
CWC
715809
89476
48000
60000
35000
35000
10000
1023527
1000
500
15000
35000
35000
10000
1068762
80000
1000
500
15000
35000
35000
10000
1088762
40004
1063531
40005
1060767
40006
1080768
CWC
847420
105928
48000
CWC
847420
105928
48000
60000
1000
500
15000
35000
35000
10000
1009785
80000
1000
500
15000
35000
35000
10000
1029785
1000
500
15000
35000
35000
10000
1157848
80000
1000
500
15000
35000
35000
10000
1177848
40007
1001792
40008
1021793
40009
1149857
40010
1169858
CWC
763928
95491
48000
15000
72000
Eicher Jumbo 20.16 5340

CWC
CBC
CBC
763928
782499
782499
95491
97812
97812
48000
15000
72000
92000
92000
1000
1000
1000
500
500
500
MRP
VAT
Cabin Cost (Wooden)
HSD Body (Babul)
HSD Body (Sal)
Light Fitting
Name Writing
Insurance
Tarpolin & Rope
Total Price
35000
35000
10000
1075919
35000
35000
10000
1095919
35000
35000
10000
1033811
35000
35000
10000
1053811
Cabin Cost (Steel)

40000
1067919
40001
1087920
40002
1073813
40003
1093814
Remarks
1000
500

22.5 ft Body Building Cost = Rs. 70000
CBB
864279
108035
CWC
773528
96691
48000
Tata 1613 52
CWC
CBC
773528
844561
96691
105570
48000
70000
70000
35000
35000
10000
1053814
1000
500
15000
35000
35000
10000
1084719
90000
1000
500
15000
35000
35000
10000
1104719
40004
1093818
40005
1076724
40006
1096725
1000
500
CBC
844561
105570
ALL CG1613
CWC
CWC
783721
783721
97965
97965
48000
48000
70000
1000
500
15000
35000
35000
10000
1116631
90000
1000
500
15000
35000
35000
10000
1136631
1000
500
15000
35000
35000
10000
1096186
90000
1000
500
15000
35000
35000
10000
1116186
40007
1156638
40008
1176639
40009
1088195
40010
1108196
Eicher 20.16
N 5840 Truck
Chassis
MRP
VAT
Cabin Cost (Wooden)
Chassis Extension Cost
Container Cost
Tyre Change Cost
Leaf Springs
Light Fittings
Name Writing
Insurance
RTO Expenses
Extra Passing Expenses
Customer Price
Remarks
749035
93629
48000
15000
175000
1000
500
35000
35000
1152164
Tata LPO
1613 55WB
Truck
Chassis
718899
89862
48000
Tata LPO
1512 55WB
Truck
Chassis
787406
98426
48000
10000
175000
10000
175000
10000
1000
500
35000
35000
5000
1128261
10000
1000
500
35000
35000
5000
1205332
Tata LPO
1610 59WB
Bus Chassis
796504
99563
48000
15000
175000
5000
10000
1000
500
35000
35000
10000
1230567
32 ft Container making cost = Rs. 175000

Tyre change cost for 9.00 X 20 and 10.00 X 20 is Rs. 5000
Tata LP 1512
Tata LPO
Tata LP 1512
59WB Bus
1610 62WB
59WB Bus
Chassis with
Bus Chassis
Chassis
Face
780234
735259
725258
97529
91907
90657
48000
48000
48000
15000
15000
200000
5000
10000
1000
500
35000
35000
10000
1237263
175000
5000
10000
1000
500
35000
35000
10000
1146666
175000
5000
10000
1000
500
35000
35000
10000
1150415
ALL Viking
5639WB
Truck
Chassis
789075
98634
48000
10000
175000
10000
1000
500
35000
35000
5000
1207209
ALL Viking
5639WB Bus
Chassis
752179
94022
48000
15000
175000
5000
10000
1000
500
35000
35000
10000
1180701
Price Comparison- Tankers (Petro)

Eicher 20.16 43
CWC
CBC
749178
774571
93647
96821
48000
5000
120000
120000
6000
6000
5000
5000
1000
1000
500
500
MRP
VAT
Cabin Cost (Wooden)
Petrol Tank
Extra Lines and Pipes
Reliance Tank Mod
Light Fitting
Name Writing
Insurance
Total Price
35000
35000
1098325
Cabin Cost (Steel)

40000
1090325
% More than Eicher
Remarks
35000
35000
1073892
Tata 1613 42
CWC
CBC
758081
829113
94760
103639
48000
120000
6000
5000
1000
500
15000
35000
35000
1118341
120000
6000
5000
1000
500
15000
35000
35000
1150252
40000
1110341
3%
Tata 1613 42 697

CWC
CBC
705549
776582
88194
97073
48000
120000
6000
5000
1000
500
15000
35000
35000
1059243
120000
6000
5000
1000
500
15000
35000
35000
1091155
40000
1051243
7%
Petrol Tank Cost is Rs. 120000/- with licence

-2%
2%
ALL 1612 ALL 1613

CWC
CWC
715981
721066
89498
90133
48000
48000
120000
6000
5000
1000
500
15000
35000
35000
1070979
120000
6000
5000
1000
500
15000
35000
35000
1076699
40000
1062979
40000
1068699
-1%
0%
Eicher Galaxy 30.25

The Multi-Utility Multi-Axle
Eicher Galaxy 30.25
Eicher Galaxy 30.25

Model :
Eicher Galaxy 30.25 BS-II
Engine :
E 683 TC, 6 cylinder, Water Cooled, Turbo Charged
Bore x Stroke :
100 x 105
Displacement :
4948 cc
Power :
108 kW @ 3200 rpm / 144.8 HP @ 3200 rpm
Torque :
405 Nm @ 1440 rpm / 41.2 kgf-m @ 1440 rpm
Gear Box
:
Eicher 6M6J
Type :
Ratio :
8.36 / 5.1 / 3.07 / 1.62 / 1.00 / 0.84 / 8.36
Rear Axle Ratio
:
6.43 (Opt. 6.833)
Eicher Galaxy 30.25

Steering
Wheel Dia
Ratio
:
:
:

465 mm (Opt 550 mm)
20.2 : 1
Frame
:
Cross Members
285 x 76 x 6
:
8
Suspension
No. of Leafs

F-11 / RM-15 NML
F-9 / RM-13 HDS
:
:
Brakes
:
Braking Area :

7814 cm2
Eicher Galaxy 30.25

Wheel Rim
:
Tyre Size
:
Tyre Pressure :
B 7.0 x 20
10.00 x 20 16 PR
Front = 8.1, Rear = 6.3
System Voltage
Battery Rating
:
:
Fuel Tank
220/440/495 Ltr
Gradeability
12.3 % (Stop-Start)
12 V
12 V, 70 Ah
Eicher Galaxy 30.25

Wheelbase
Cargo Body
5260 mm
Length
24
Width
7.8
Height HSD 3400 mm
Height
FSD
2495 mm
Models- 25T
Preferred Configuration
SEGMENT
PREFERRED
CONFIG
ADVANTAGE
Parcel
30.25 HR HSD NML

WF
READY TO USE + LONGER

BODY
Petroleum
Tankers
30.25 HR CBC NML
READYMADE CABIN + FASTER

TURNAROUND
FMCG
30.25 HR HSD NML

WF

BODY
Vegetables
30.25 HR HSD NML

WF

BODY
Plastics
30.25 HR HSD NML

WF

BODY
Agricultural
Machinery
30.25 HR HSD NML

WF

BODY
Plywood
30.25 HR HSD NML

WF

BODY
Competition Models
SEGMENT
EICHER MODEL
TATA MODEL
ALL MODEL
Parcel
30.25 HR HSD
NML WF
2515 697
2214 H/ 2516
H/3T 5029
Petroleum
Tankers
30.25 HR CBC NML 2515 697
2214 H/ 2516
H/3T 5029
FMCG
30.25 HR HSD
NML WF
2515 697
2214 H/ 2516
H/3T 5029
Vegetables
30.25 HR HSD
NML WF
2515 697
2214 H/ 2516
H/3T 5029
Plastics
30.25 HR HSD
NML WF
2515 697
2214 H/ 2516
H/3T 5029
Agricultural
Machinery
30.25 HR HSD
NML WF
2515 697
2214 H/ 2516
H/3T 5029
Plywood
30.25 HR HSD
NML WF
2515 697
2214 H/ 2516
H/3T 5029
Spec Comparison
Model
Eicher 30.25 BS-II
Tata LPT 2515 Turbo Ex6X2 BS2
Engine model
E683 TCI
Tata 697 TCIC
Engine type
Turbo charged,Intercooled diesel engine
Turbo charged,Intercooled diesel engine
Max power
147HP@3200rpm
142HP@2400 rpm
Max torque
405Nm@1440rpm
51kgm@1200-1400rpm
Oil sump capacity
13 litres
14.3 litres
Fuel tank
220/440 litres
350 litres
Clutch type
Hydraulically Actuated, Single Dry Plate,

Diapharamtype
SinglePlate dry friction type
Clutch dia(mm)
310 mm
352 mm
Gear box
Eicher 6M5H2
Tata GBS600(6F+1R)
Rear axle ratio
6.833
5.857
Steering
Power
Power
Tyres
10 X 20(O)10R20
10 X 20(O)10R20
Brakes
Air brakes
Air brakes
Electricals
12 Volts120Ah
12 Volts120Ah
Cabin / cowl option
Sleeper / Non-sleeper cabin and cowl
Available
Max gradeability
14.00%
16.00%
GVW
25000
25000
Wheel bases
5260
4880
Eicher Galaxy 33.25

The Multi-Advantage Multi-Axle
Eicher Galaxy 33.25
Eicher Galaxy 33.25
Eicher Galaxy 33.25

Model :
Engine :
Charged
Bore x Stroke
Displacement
Power :
Torque :
Eicher Galaxy 33.25 BS-II

E 683 TCI 130-2, 6 cylinder, Water Cooled, Turbo
:
100 x 105
:
4948 cc
130 kW @ 3000 rpm / 175 HP @ 3200 rpm
555 Nm @ 1350 rpm / 56 kgm @ 1350 rpm
Gear Box
:
Eicher 6M6J1
Type :
Ratio :
8.36 / 5.1 / 3.07 / 1.62 / 1.00 / 0.84 / 8.36
Rear Axle Ratio
:
6.833 (Opt. 6.43)
Eicher Galaxy 33.25

Steering
Wheel Dia
Ratio
:
:
:

550 mm
20.2 : 1
Frame
:
Cross Members
285 x 76 x 6
:
8
Suspension
No. of Leafs

F-11 / RM-15 NML
F-9 / RM-13 HDS
:
:
Brakes
:
Braking Area :

7814 cm2
Eicher Galaxy 33.25

Wheel Rim
:
Tyre Size
:
Tyre Pressure :
B 7.0 x 20
10.00 x 20 16 PR
6.33
System Voltage
Battery Rating
:
:
Fuel Tank
220/440/495 Ltr
Gradeability
17.5% (Stop-Start)
12 V
12 V, 120 Ah
Eicher Galaxy 33.25

Wheelbase
Cargo Body
5260 mm
Length
24
Width
7.8
Height HSD 3400 mm
Height
FSD
2495 mm
Preferred Configuration
SEGMENT
PREFERRED
CONFIG
ADVANTAGE
Cement
33.25 LR FSD HDS SF
OVERLOADING CAPACITY +
READY MADE BODY + PICK UP
Chemical Tankers
33.25 HR CBC NML
READYMADE CABIN + FASTER

TURNAROUND
Bitumen
33.25 HR CBC HDS BIT
SPECIAL BITUMEN VEHICLE
Glass
33.25 HR CBC HDS
FASTER TRUNAROUND
Timber
33.25 HR CBC HDS
OVERLOADING
Stone
33.25 HR CBC HDS
OVERLOADING + PICKUP +
FASTER TURNAROUND
Fertilizer
33.25 HR HSD HDS WF
Paper
33.25 HR HSD HDS WF
Competing Models
SEGMENT
EICHER MODEL
TATA MODEL
ALL MODEL
Cement
33.25 LR FSD HDS SF
2515 TC
2516 H/3T 5029
Chemical
Tankers
33.25 HR CBC NML
2515 TC
2516 H/3T 5029
Bitumen
33.25 HR CBC HDS

BIT
2515 TC
2516 H/3T 5029
Glass
33.25 HR CBC HDS
2515 TC
2516 H/3T 5029
Timber
33.25 HR CBC HDS
2515 TC
2516 H/3T 5029
Stone
33.25 HR CBC HDS
2515 TC
2516 H/3T 5029
Fertilizer
33.25 HR HSD HDS

WF
2515 TC
2516 H/3T 5029
Spec Comparison
Model
Eicher 33.25 BS-II
LPT 2516 TC 6 X 4
TataLPT 2515 TCEX 6

X 2BS2
LPT2518TC
EX6x2BS2
Engine model
E683 TCI
Cummins 6 BT 5.9 TCIC
Cummins B145 20
Cummins B-180-20
Engine type
Turbo
charged,Intercoole
d diesel engine
Holset
Turbo
charged,Intercoole
d diesel engine
Turbo charged
Intercooled diesel
engine
Max power
175HP@3000rpm
150.5 HP @ 2500 rpm
145HP@2500rpm
176HP@2250rpm
Max torque
555Nm@1350 rpm
55 mkg @ 1400-1700
rpm
50kgm@1400
to1600rpm
65kgm@1500rpm
Oil sump
capacity
13 litres
14.3 litres
14.3 litres
14.3 litres
Fuel tank
220/440 litres
352 litres
350 litres
350 litres
Clutch type
Hydraulically Actuated,
Single Dry Plate,
Diapharamtype
SinglePlate dry friction

type

type

type
Clutch dia(mm)
310 mm
352 mm
352 mm
352 mm
Gear box
Eicher 6M6J1
Tata GBS602
Tata GBS600(6F+1R)
Tata GBS600(6F+1R)
Rear axle ratio
6.833
6.83 / 6.17
6.833
6.833
Steering
Power
Power
Power
Power
Tyres
10 X 20(O)10R20
10 X 20
10 X 20(O)10R20
10 X 20(O)10R20
Brakes
Air brakes
Air brakes
Air brakes
Air brakes
Electricals
12 Volts120Ah
12 Volts
12 volts 180Ah
24Volts150Ah
Cabin / cowl
option
Sleeper / Non-sleeper
cabin and cowl
Sleeper / Non-sleeper
cabin and cowl
Available
Available
GVW
25000
25000
25000
25000
Wheel bases
5260
4880
4880
4880
Price Comparison - Tankers (Petro)

MRP
VAT
Cabin Cost (Wooden)
Petrol Tank
Extra Lines and Pipes
Reliance Tank Mod
Light Fitting
Name Writing
Leaf Spring (26 springs)
Insurance
Total Price
Eicher
CWC
916266
114533
48000
5000
145000
6000
5000
1000
500
30.25
CBC
943266
117908
35000
35000
1311299
35000
35000
1288674
Cabin Cost (Steel)

40000
1303299
% More than Eicher
Remarks
145000
6000
5000
1000
500
Tata 2515 TC
CWC
CBC
921824
989364
115228
123671
48000
145000
6000
5000
1000
500
20000
35000
35000
1332552
145000
6000
5000
1000
500
20000
35000
35000
1360535
40000
1324552
3%
Tata 2515 697

CWC
CBC
898535
966074
112317
120759
48000
145000
6000
5000
1000
500
20000
35000
35000
1306352
145000
6000
5000
1000
500
20000
35000
35000
1334333
40000
1298352
6%
Petrol Tank Cost is Rs. 145000/- with licence

1%
Tata 2518
ALL 2214 ALL 2513
CWC
CAB
CWC
CWC
940430 1007970
930432
942487
117554
125996
116304
117811
48000
48000
48000
145000
6000
5000
1000
500
20000
35000
35000
1353484
145000
6000
5000
1000
500
20000
35000
35000
1381466
40000
1345484
4%
4%
7%
145000
6000
5000
1000
500
20000
35000
35000
1342236
145000
6000
5000
1000
500
20000
35000
35000
1355798
40000
1334236
40000
1347798
3%
4%
Euro-III
Euro-III
Model
Engine
Cooled,
Bore x Stroke
Displacement
Power
3200
Torque
:
:
Gear Box
Type
Ratio
1.0 / 7.736
Rear Axle Ratio
:
:
Eicher 6M5H
:
7.736 / 4.714 / 2.6 / 1.585 /
6.166
:
:
Eicher Jumbo 20.16 BS-3

E 683-108-3 TC, 6 cylinder, Water
Turbo Charged
:
100 x 105
:
4948 cc
108 kW @ 2800 rpm / 144.8 HP @
rpm
440 Nm @ 1600 rpm
Euro-III
EML 20.16
Truck Chassis
TM 1613
ALL 1612 /
1613
Euro-2
Available
Available
Available
Euro-3
Available
NA
NA
Infra Touch Points

CURRENT NETWORK
AR, AR
Br
SPR
EASC
SSO
SPD, SPD
Br
North D
21
North L
11
11
East
13
West
16
19
South B
18
South C
20
Central
103
28
28
68
13
Total
SPO Prolifrtn
SPO - PML
PML
North D
52
74
277
North L
28
18
East
13
207
West
97
70
175
South B
193
50
102
South C
219
86
160
Central
56
27
658
298
966
Total
AMC- Freedom from Maintenance
LCV
HCV
Labour
Labour and Consumables
Labour, Consumables and Parts
1 Year / 1 lac Kms

2 Year / 2 lac Kms
3 Year / 3 lac Kms
60p
70p
80p
MAV
1 Year / 1 lac Kms

2 Year / 2 lac Kms
3 Year / 3 lac Kms
70p
80p
90p
AMC Annual Maintenance Contract - Freedom

Features
Unique proposal for 3 years to customers

Provides regular maintenance, quality service and prompt repairs
Higher resale value as vehicle is company maintained
Enables customer to concentrate on business development leaving the
maintenance botheration to Eicher
Free break down service within a radius of 50 km
Eicher on-road service - EOS help line - 24 hours facility
The scheme is applicable only for new vehicles sold by the Eicher AR/ AR
BR
All Services have to be availed at Eicher AR/ AR BR/ EASC only at the
intervals recommended in this booklet

Standard Schemes Available
Schemes available in LCV, MCV
Labour only (L)
Period
:
Amount
:
3 years or 2,25,000 km, whichever earlier

Rs 13,200/-
Labour & Consumables (LC)

Period
:
Amount
:
Rs 46,000/- for Normal Applications
Easy Installments
Rs 12,000/-, Rs 18,000/- & Rs 21,000/Labour, Consumables & Parts (LCP)
Period
:
Amount
:
Rs 1,15,000/- for Normal Applications
Easy Installments
Rs 40,000/-, Rs 45,000/- & Rs 50,000/-

Schemes available in HCV
Labour, Consumables & Parts (LCP)
Period
:
Amount
:
Re 0.60/Kms for 1st Year
Re 0.70/Kms for 2nd Year
Re 0.80/Kms for 3rd Year
Schemes available in MAV
Labour, Consumables & Parts (LCP)
Period
:
Amount
:
Re 0.70/Kms for 1st Year
Re 0.80/Kms for 2nd Year
Re 0.90/Kms for 3rd Year

LC1(Labour & Consumable with Filters) for HCV, HCB & MAV
upto 3,00,000 km
Period & km
LC1 Option HCV, HCB
LC1 Option MAV
1Year or 0 to 1,00,000
km whichever earlier
Rs 18,500/-
Rs 20,500/-
2 Years or 0 to 2,00,000
Rs 39,000/-
Rs 43,000/-
3 Years or 0 to 3,00,000
Rs 60,000/-
Rs 67,000/-
NIC Insurance Tie up

Salient Features
Claim processing is on NEARLY Cashless basis to the Customer. Why

Nearly? As the Customer has to pay for the Depreciation & the Cost not
covered as per the Standard Motor Vehicle Policy
Customer is spared of the burden of having to pay for the repairs first and
then claim the amount from the Insurance Company as a conventional
system
This policy is applicable only when the Repairs are carried out at Eicher
AR/ AR BR/ EASC
Claim processing and settlement will be done by the local NIC office
Eicher AR/ AR BR are authorised to issue the Insurance Cover Note

Salient Features
Final Settlement of Bills will be done within 7 days of submission of bills for the
claim up to Rs 2.5 lacs. For claim beyond Rs 2.5 lacs and up to Rs 5 lacs, Insurance
company shall settle the claim as per Insurance Regulatory and Development
Authority (IRDA)
The policy is now available for 2nd year renewals also to the Customers
The policy also has a standardisation of salvage value for metal parts at 5% across
India. In case of Cabin and Chassis the salvage is as per the market value.
Customers also have a choice to deposit the salvage with NIC

Depreciation Facts
Metal Parts
0
- 6 months
: Nil
6 months
- 1 Year
: 05 %
1 Year
- 2 Years
: 10 %
2 Years
- 3 Years
: 15 %
3 Years
- 4 Years
: 25 %
4 Years
- 5 Years
: 35 %
5 Years
-10 Years
: 40 %
10 Years
& above
: 50 %
Rubber, Plastic Parts and Wear & Tear Parts
From 1st day
: 50%
FRP Parts
From 1st day
: 30%
Glass Front Shield & Window Pane
Irrespective of Age
: NIL

Depreciation Facts
15% Extra Premium Parts - depreciation will be as per
part category
Head Lights & Indicator Lights
Bumper & Mudguard
Tyres and Tubes
Painting
Not Covered Parts
Hardware, Consumables
Fleet Management Software
HARDWARE & SOFTWARE REQUIREMENTS

SERVER REQUIREMENTS
Hardware
Processor Pentium IV @ 1.6 GHZ

Windows NT Server
Memory (RAM) 128 MB
Hard Disk Space 200 MB
Transaction Server
CD Rom 48x/ 52x
Software
Operating System
Web Server Internet Info Server
Component MS
Data Base MS SQL Server 7.0
CLIENT REQUIREMENTS
Hardware
Processor Pentium III

Windows98/2000/XP
Memory (RAM) 128 MB
Software
Operating System
Browser : Internet Explorer 5.5 &
Fleet Management Software
All this at a meager price

1.
Price of Application Software per single site
30,000/2.
Training for 5 days per site
3.
FREE
Refresher training for 2 days per site
4.
Further Training
1,500/-
: INCLUSIVE
per day per site
5.
Warranty support @ 12 months from the date of
Installation
Online support available from Eonour with a
6.
Travel, Boarding & Lodging are extra
: Rs
:
: Rs
SLA Matrix
Back
Service Initiatives
Eicher-on-Road Service
24 hr Call Centre
Available currently in West
India
Float Aggregates available at

key location in each state
Service Initiatives
Service Initiatives
HCV Improvements
For Improved reliability and Performance
Cabin Improvements
Customer Voice
Problem
Problem Details
Status
1) a - 3 Weld tag for under body cross member introduced & 3 point mounting introduced for front
cabin mtg front area
1. Inadequate strength and single point mtg in front.
b -No of Weld Spot increased from 5 to 10 .
c - Reinforcement in under body front introduced for improving mtg area strength
Cabin floor mtg uprooted from snake portion
Excessive Cabin
Vibrations
2) Crack from mounting holes due to looseness of M14

bolts
2) Cage nut provided and mtg torque revised.
3) Loosening of bolt due to false torquing / less torqueing
3) Parts flatness, assy process and fixtures improved to establish gap
4) Floor to x-mbr gap is more 4 - 5 mm.
20.16 All variants excessive cabin jerk.
Heavy duty Fr suspension leading to jerks in cabin.
Variable rate Fr suspension introduced for improved ride comfort
Cabin Improvements
Customer Voice
Problem
Problem Details
Status
1) a - 3 Weld tag for under body cross member introduced & 3 point mounting introduced for front
cabin mtg front area
1. Inadequate strength and single point mtg in front.

b -No of Weld Spot increased from 5 to 10 .
c - Reinforcement in under body front introduced for improving mtg area strength
Cabin floor mtg uprooted from snake portion
Excessive Cabin
Vibrations
2) Crack from mounting holes due to looseness of M14

bolts
2) Cage nut provided and mtg torque revised.
3) Loosening of bolt due to false torquing / less torqueing
3) Parts flatness, assy process and fixtures improved to establish gap
4) Floor to x-mbr gap is more 4 - 5 mm.
20.16 All variants excessive cabin jerk.
Heavy duty Fr suspension leading to jerks in cabin.
Variable rate Fr suspension introduced for improved ride comfort
Improved Tyre Life

Customer Voice
Problem
Faster tyre wear due to excessive clearance between

suspension mtg bracket and leaf spring eye
Problem Details
Suspension width found to be undersize
Status
Process controlled at vendor end and assy gap being monitored
Excessive Tyre Wear

1. 100% checking with toe-in gauge started till M/c reliability improved
Front tyre excessive wear
Improper toe - in setting process from line assy.

2. 100% Toe in value recording started in checklist and tow in setting value sticker is provided on all
vehicles.
Improved Braking
Customer Voice
Braking is less in
overload
Problem
Poor brake efficiency at higher load and higher speed

application
Problem Details
20 square Inch area diaphragm force brake booster assy

in use.
Status
24 square Inch area diaphragm brake booster assy Front & Rear side introduced to enhanced brake
efficiency.
Cargo Body - Stronger

Customer Voice
Problem
Problem Details
Status
1) Strengthened base frame design implemented for MAV and HCV with HDS.
Cargo Body swings
Cargo body base frame breakage
Cargo body strength less, Gap between x-mbr

to cargo body floor & cargo body long mbr to
x-mbr is more
2)Gusset hole dia reduced to avoid crack and increased wall thickness
3)Spring loaded fixture introduced to arrest gap between cross member to long
member.
Snapshot
Stricter Despatch Checks
Customer Voice
Increased no. of defects

at delivery
Problem
Variety of assy line defect and PDI quality not ok.
Problem Details
No of assy defect passed from assy line and not reworked

at final stage
Status
PDI at delivery stage started with detailed checklist covering dealer PDI feedback.
Reduced Oil Consumption

Customer Voice
Problem
Problem Details
Status
1) Air intake system pipe layout commonalised - HCV / MAV
2) SS clamp introduced in place of MS clamps for intake hose
3) Operator checking cleanliness of Parts & full tightening of clamps

Excessive Oil Consumption and excess blow-up
Dust entry in air intake system due to improper clamping

of inlet hose hose and wire type clamp design
4) Parts cleanliness levels & Packing improved from supplier end.
Excessive Oil
Consumption
5) Hose clamps changed from Wire type to Strap type at all critical locations.
6) Hose material spec revised quality improved.
Crankshaft Rear Oil Seal leakage
Flywheel hsg fouling with seal & inclined assy possibility
Assy process & Torque Sequence improved and Flywheel housing seal relief diameter increase
from 158 to 160 mm to eliminate chances of flywheel hsg pressing seal.
Engine oil leakage from Idler shaft area/Shaft rotation post modification cases
Inadequate design and shaft assy
Design changed, block modified and idler shaft mtg is shifted to Cylinder block assy from front
plate.
Reduced Oil Consumption

Customer Voice
Problem
Problem Details
Status
1) Air intake system pipe layout commonalised - HCV / MAV
2) SS clamp introduced in place of MS clamps for intake hose
Excessive Oil Consumption and excess blow-up
Dust entry in air intake system due to improper

clamping of inlet hose hose and wire type clamp
design
3) Operator checking cleanliness of Parts & full tightening of clamps
4) Parts cleanliness levels & Packing improved from supplier end.
Excessive Oil
Consumption
5) Hose clamps changed from Wire type to Strap type at all critical locations.
6) Hose material spec revised quality improved.
Crankshaft Rear Oil Seal leakage
Flywheel hsg fouling with seal & inclined assy

possibility
Assy process & Torque Sequence improved and Flywheel housing seal relief diameter
increase from 158 to 160 mm to eliminate chances of flywheel hsg pressing seal.
Engine oil leakage from Idler shaft area/Shaft rotation post modification cases
Inadequate design and shaft assy
Design changed, block modified and idler shaft mtg is shifted to Cylinder block assy from
front plate.
Improved -Pickup, Fuel Mileage and Power

Customer Voice
Problem
Air intake hose (Black - ID201929) cracking, resulting

into dust entry, poor pickup and poor pulling
Problem Details
Status
EPDM hose cracking under extreme engine

vibrations
Hose material modif ied to nitrile ( inner layer) & neoprine (outer lay er) with braiding
engine vibrations.
1.Silicon hose cracking under engine vibration and

extreme heat and presurre conditions, wall thk also
observed less (5 mm)
1. IRP hose with braided texture and 6 mm thk introduced
2. Layout not smooth
2. Layout out simplified
Fuel filter early clogging, vehicle air lock and FIP parts
damaged due to dry running- all leading to poor pick
up and fuel efficiency
1. Fuel filter is of low capacity 0.5 Lits.
1. Fuel filter capacity enhanced to 1.1 Lits and introduced on 100% basis
Air pipe bursting due to fouling and exposure to muffler

heat.
Improper air pipe routing, hanging loose and fouling

with muffler
Conduit pipe provided and proper routing and clamping ensured from chassis line assy
Turbo outlet hose (Red - ID201872) cracking resulting

into poor pickup and poor pulling.
Poor Pickup, Less Fuel
Mileage and less
pulling power of the
vehicle

Customer Voice
Problem

Problem Details
Status

vibrations
engine vibrations.


heat.

with muffler

Mileage and less
vehicle

Customer Voice
Problem

Problem Details
Status

vibrations
engine vibrations.


heat.

with muffler

Mileage and less
vehicle

Customer Voice
Problem

Problem Details
Status

vibrations
engine vibrations.


heat.

with muffler

Mileage and less
vehicle

Customer Voice
Problem

Problem Details
Status

vibrations
engine vibrations.


heat.

with muffler

Mileage and less
vehicle
Engine reliability - Improved

Customer Voice
Engine gets seized
Problem
Problem Details
Status
1. Conrod bolt loosening.
1 Oil pulse tool with angular tightening re-started at Engine line for conrod nut tightening.
2. Conrod bearing lug getting damaged due to DC nut

runner( auto assy) hitting to conrod Cap & bolt.
2 Oil pulse tool with angular tightening re-started at Engine line for conrod nut tightening.
3. Handling damages due to poor condition of supply & line

side storage trolleys.
3. All handling trolleys are modified to avoid metallic contacts
Conrod brg big end rotation and engine seizure / conrod bolt
breakages.
4. Cylinder Block , Head and other critical parts cleanliness level improved
4. Dust / Metallic chips entry in to lubrication system.
a) Jet flushing started on CNC m/c after drilling of oil holes in cyl block
b) Checking with Magnetic rods started both at Rivolta & EML M/c shop
5. Oil leakage from Comp oil pipe , TG Case & Rr oil seal
5. Oil leakage arrested from comp lubrication pipe , rear oil seal, rocker cover
Other Improvements
Customer Voice
Problem
Problem Details
Status
1) Engine mounting bolt torque insufficient & rear

engine mounting crossmbr face uneven
1) Mounting bolts torque increased & rear cross mbr bkt smooth face ensured in mounting
area
2)Excessive movement allowed by mounts.
2) Engine rear mounts modified to control movement of engine
3) Space between radiator and cooling fan is less 50 mm
3) Space between Radiator and fan increased by 40 mm
4) Lower mounting of Radiator not having adequate

strength
4) Radiator lower mounting strenthened.
Column switch Internal cuircuit defects - Poor

soldering, Horn pin worn out,Slider
damage & broken
Supplier process studies and corrected for above defects
Radiator fan hitting radiator assy in extreme operating

conditions in MAV
Column switch malfunctioning

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Eicher HCV Sales Team Training

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