Professional Documents
Culture Documents
number of inexperienced workers Due to the need of large retail labor force,
Low wages paid for positions often means
hiring those with little or no prior
experience.
Long working hours - Retail shops have
longer working hours since most
customers want to shop during evenings
and weekends.
Variability
These
HR/Function/Process
2.
2. Recruiting
Recruiting
1.
1. Job
Job analysis
analysis
3.
3. Selecting
Selecting
4.
4. Training
Training
5.
5. Direction
Direction
6.
6. Motivation
Motivation
8..
8.. Compensation
Compensation
7..Evaluation
7..Evaluation
Job analysis
Duties
and tasks
Work environment
Tools and equipment's
Relationships
Requirements
Recruiting
Internal sources
Present
External sources
Direct
unsolicited applications
Employment agencies
Customer
Retail staff of non competing company
Educational institution
Training
Training tends to be done for
current job.
Aims to improve efficiency.
Keeps the employee up to date
with changes in the field
Can be external or in-house.
Methods
Group
training method
1. Lecture method
2. Audio visual method
3. Discussion method
4. Role playing method
5. Panel method
6. Round table method
Methods of training
Individual
training method
1. On the job
2. Internship training
3. Individual assigments
Motivation
Motivating employees to perform up to their potential is the
key to maintaining a productive, successful business.
Ways in which you can motivate employees
Motivating Employees
How critical is Motivation of employees?
Employees personal goals does
vary with the managements
goals
According to a study, 5%
increase in employee
satisfaction results in a 1.3%
increase in customer satisfaction
and 0.5% increase in sales
Customer loyalty is directly
related to motivation of
employees
Motivation
The
organisation culture
The rewards and recognition
The monetary benefits
Prospects for growth and job enrichment
17
Evaluation
Establishing performance
standards and reviewing
the performance.
Evaluation Of Performance
Through
19
Compensation
Incentive Compensation can
be Commission, Bonus and
stock options.
Commission is a compensation
based on fixed formula for sales.
Bonus is periodical compensation
based on the stores performance
during that period.
Stock options-employees are
encouraged to buy shares of their
company at discounted prices
salary compensation-25,000
Straight commission or incentive
compensation
Salary plus compensation-salary 25,000
+ 1% of all ales made by him
Empowering employees
Creating
Creating Partnering
Partnering Relationships
Relationships