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UNIVERSITI TEKNOLOGI MALAYSIA

HUMAN RESOURCES MANAGEMENT


INCIDENT 1
A CASE OF RACIAL DISCRIMINATION

TEAM MEMBERS
ARRENVALAGAN KANESAN
DINESH THALLAVEL
SHANTI DEVI KRISHNAYA
MOHD AMINUL HILMI

MRS141075
MRS141077
MRS141076
MRS141081

UNIVERSITI TEKNOLOGI MALAYSIA

SUMMARY
CHARACTERS
John Peters (Cardiologist) , Alana Anderson (Nurse) , Gary Chapman (Chief
Administrator)
STORY LINE
Peters complained to Chapman that he has been sexually harassed by
Anderson. Concerned about hospital decorum, Chapman met Anderson and
asked her to not continue to exhibit show of affection for Peter.
Weeks later, Anderson resigned and later Chapmen, Peter and hospital were
sued by Anderson for racial discrimination. Her claim was that Chapman had
told her, We dont think its right for people of different races to pursue
each other romantically at this hospital.
Preliminary research had unrevealed several other incidents that supports
the idea of racial discrimination at the hospital as widespread.

UNIVERSITI TEKNOLOGI MALAYSIA


1. What do you think of the way Chapman handled the accusations from
Peters in his conversation with Anderson? How would you have handled
them?
I think that Chapman was both right and wrong about what he did. The right part
was, Chapman met in private with Anderson to discuss the matter and let her know
that Peters was uncomfortable with her showing affection for Peters.
What was wrong is that, Chapman should have ben more careful with the words
he used against Anderson, it would have saved him from being accused.
Also that, Chapman should have done prior investigation on Peters complain on
Anderson before meeting with her. In the event of Anderson really trying to show
affection towards Peter. Furthermore, during the meeting Chapman should have
brought someone else, probably a female and discussed on her behaviour and
should have recorded this issue on their misconduct at workplace.

UNIVERSITI TEKNOLOGI MALAYSIA


2. Do you think Peters had the basis for a sexual harassment claim against
Anderson? Why or why not?

I think that peter had the basis for a sexual harassment claim against
Anderson. This is because, he had the proof of unwholesome personal
attraction with Valentines Day cards, affectionate personal notes, phone
calls to Peters home.

UNIVERSITI TEKNOLOGI MALAYSIA


3. What would you do now if you were Chapman to avoid further incidence
of this type?

A number of steps could be taken to avoid further incidence of this type.


First, enforcement of policy of sexual harassment in the hospital and any
incidents should not be tolerated.
Second, standard procedure for handling this type of problem. For
example, creating SOP on how this misconduct is recorded, people
involved and outcome from the meeting with the persons.
Third, instead of private meeting, we should arrange meeting with both
parties with attendance of other relevant personnels and the outcome of
the meeting should be put in writing to protect against any future claims by
the parties involved.

POSTGRADUATE STUDIES

MASTER IN ENGINEERING BUSINESS MANAGEMENT

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