Professional Documents
Culture Documents
Management Current
Developments and the HE
Context
David Guest
Professor of Organizational
Psychology & Human Resource
Management
Kings College, London
performance
To attract and retain a high quality workforce
To manage change and innovation
Growth of evidence-based case for adoption
of human resource policy and practice
Interest in human capital and ethical
reporting
To manage universities effectively and
efficiently
Response to financial incentives
Approaches to HRM
1. HRM as strategy
Integration of HR strategy with university strategy
2. HRM as management
Line management accept responsibility for
managing their staff within HR strategy
3. HRM as utilisation of talent (human capital)
An integrated culture, philosophy and HR policy
and practice to gain high commitment and
performance
PERFORMANCERELATED PAY
PERFORMANCE
MANAGEMENT
COACHING
MENTORING
FEEDBACK
PERSONAL
DEVELOPMENT
PLANS
Employee
competence
Performance appraisal
Financial rewards
Feedback
Employee
motivation
Job design
Involvement systems
Communication
Opportunity to
participate
Internal promotion
Security
Fair treatment
Met psych. contract
Employee
commitment
Enhanced
employee
performance
1 2
3
4
5
6
7 8
Labour turnover
Absence 16 Staff Costs
-07 19 Productivity
-01 13 26
Unit Labour Costs
07 05 11 89
Appointments on time
-16 10 07 54 53 Complaints
02 -05 09 25 20 27 Return on capital
-03 21 05 08 05 21 11 -
30
20
10
WERS data
Public sector
0
Private sector
Effectiveness of Human
Resource Departments (CEO
responses)
Not effective
0%
10%
20%
60%
70%
45
48
43
57
66
70
40
80%
59
52
50%
55
40%
41
30%
Effective
60
90%
100%
4000
3000
2000
1000
0 to 4
5 to 7
8 to 10
Number of HR practices
Source: FoW (N=297)
11+
40
30
20
10
0 to 4
5 to 7
8 to 10
HR practices (UK)
11+
Productivity
6
ULC
Complaints
2
0
-2
-4
-6
-8
Me
The Deal
Employer
Delivers on
Promises
Employees
Deliver on
Promises
Fairness
Trust
Commitment
Well-Being
Performance
52
A career:
promise made
69
promise fully kept 32
47
48
49
51
54
57
Govt.
Yes
56
65
65
69
No
44
35
35
31
14
Somewhat
26
40
Only a little
Not at all
28
38
28
18
13
33
36
23
14
30
21
19
18
The
Deal
Satisfied
And
Productive
Workers
The
Good
Employer
Climate of Positive
Organisational
Support
Flexible
Employment
Practices
Employee
Partnership
High
Quality
Workplace
Reasonable demands/manageable
workload
74
Some personal control over work
67
Support from supervisors and colleagues
Positive relationships at work
93
A reasonably clear role
76
Involvement in changes affecting you
83
82
Most of
the time
are doing
23
45
Help you improve your
performance
29
37
Make you feel you want to
quit this job
72
9
Provide praise and recognition
Get on your nerves 29
12
Support you when necessary 11
20
47
24
33
63
Flexible
Practices
.12
.08
.12
.44
High
quality
workplace
Effective
supervisory
leadership
.47
Number
of
promises
.35
.37
.16
State of the
psychological
contract
.28
State of the
psychological
contract
.13
.16
Job satisfaction
Work-life balance
.24
Life satisfaction
.19
Loyalty to supervisor
Excitement
.11
-.09
Organisational Citizenship
Intention to quit
Long Hours
-.12
Human
.40
Resource
Management
High
Quality
Workplaces
.35
Positive state of
Psychological
contract
.09
Organisational
Commitment
.16
Work Satisfaction
.12
Satisfaction with
Work-Life Balance
.08
Flexible
Practices
.12
-.12
Motivation
Intention to quit
-.32
Stress
Issues Arising