DOT

TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar

Azalea Residences, Baguio City
11 September 2013

Objectives
At the end, participants will be able to:
Identify the role of various agencies in
implementing the ASEAN 2015 MRA for
Tourism;
2. Understand the impact of the ASEAN MRA
in the Philippines, in education, training
and assessment;
3. Report updates on the accomplishments
of the ASEAN MRA to date;
4. Explain the next steps for each of the
different sectors
5. Clarify
concerns
and Seminar
questions
ASEAN
MRA on Tourism
Professionals Awareness
1.

Diagnostic Exercise
Instructions:
Do not worry
Write a code name in the appropriate space

Use a pen,
ballpen
Time limit
Any questions?
ASEAN MRA on Tourism Professionals Awareness Seminar

Seminar Reminders
Instructions:

Put cellphones in silent mode

Raise hand if you have any questions

Participate

actively
Handouts will be given at the end of the seminar
Certificates of Attendance will be given to

those who complete the seminar

ASEAN MRA on Tourism Professionals Awareness Seminar

DOT
TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar

Azalea Residences, Baguio City
11 September 2013

OUTLINE

Important ASEAN Agreements

ASEAN Mutual Recognition Arrangement (MRA)

DOT as ASEAN National Tourism Organization

(NTO)

TESDA as Tourism Professional Certification Board

(TPCB)

Tourism Industry Board Foundation, Inc. (TIBFI)

as National Tourism Professional Board (NTPB)

DOT - TESDA TIBFI Collaboration

ASEAN MRA on Tourism Professionals Awareness Seminar

ASEAN FRAMEWORK
AGREEMENT ON SERVICES
(AFAS)

Signed on December 15, 1995

(Article V) Each Member State may recognize

the education or experience obtained,
requirements met, or licenses or certifications
granted in another Member State, for the
purpose of licensing or certification of suppliers.
Such recognition may be based upon an
agreement or arrangement with the Member
State concerned or may be accorded
autonomously.

ASEAN MRA on Tourism Professionals Awareness Seminar

ASEAN VISION 2020

Signed on June 14, 1997

Creation of a stable, prosperous and highly

competitive ASEAN Economic Region

Free flow of goods, services and investments

Equitable economic development and reduced

poverty and socio-economic disparities

Enhanced political, economic and social stability

ASEAN MRA on Tourism Professionals Awareness Seminar

MINISTERIAL UNDERSTANDING
ON ASEAN COOPERATION IN
TOURISM

Signed on January 10, 1998

Develop and promote ASEAN as a single and

collective destination
Enhance cooperation among Member States to
achieve facilitation of intra-ASEAN travel and free
trade and investment in tourism services
Provide mechanism to coordinate and supervise
cooperation projects and activities in tourism

ASEAN MRA on Tourism Professionals Awareness Seminar

ASEAN TOURISM
AGREEMENT(ATA)

Signed on November 4, 2002

Develop human resources in the tourism and
travel industry
Formulate non-restrictive arrangements to enable
availability of professional tourism experts and
skilled workers within the ASEAN
Intensify sharing of resources and facilities for
tourism education and training
Upgrade tourism education and curricula and
formulate competency standards and
certification procedures

ASEAN MRA on Tourism Professionals Awareness Seminar

MUTUAL RECOGNITION
ARRANGEMENTS FOR
QUALIFICATIONS
Signed on October 7, 2003
Completion of Mutual Recognition
Arrangements (MRAs) in major
professional services by 2008

ASEAN MRA on Tourism Professionals Awareness Seminar

ESTABLISHMENT OF THE
ASEAN COMMUNITY BY 2015
Signed in 2007 (Cebu)
Accelerate the establishment of an
ASEAN Community by 2015 along
the lines of ASEAN Vision 2020...

ASEAN MRA on Tourism Professionals Awareness Seminar

DOT
TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar

Azalea Residences, Baguio City
11 September 2013

What is the ASEAN MRA on

Tourism Professionals

The ASEAN Mutual Recognition

Arrangement (MRA) on Tourism
Professionals was signed by the
ASEAN Member States on January 6,
2009 in Hanoi, Vietnam.
Thailand signed on November 09,
2012.

ASEAN MRA on Tourism Professionals Awareness Seminar

MRAs
Mutual Recognition
Arrangements are
arrangements between two
or more parties to mutually
recognise or accept some or
all aspects of one anothers
conformity with assessment
results
ASEAN MRA on Tourism Professionals Awareness Seminar

MRA Objectives
To facilitate mobility of Tourism

Professionals /Workers;
To exchange information on best
practices in competency-based
education and training for Tourism
Professionals; and
To provide opportunities for
cooperation and capacity building
across ASEAN member countries.
ASEAN MRA on Tourism Professionals Awareness Seminar

MRA infrastucture
REGIONAL LEVEL
1.
2.

The ASEAN Tourism Professional

Monitoring Committee (ATPMC)
The ASEAN Tourism Professional
Registration System (ATPRS)

NATIONAL LEVEL
1.
2.

The National Tourism Professional

Board/Agency (NTPB)
The Tourism Professional
Certification Board (TPCB)

ASEAN MRA on Tourism Professionals Awareness Seminar

The ATPMC
Consist of ASEAN
National Tourism
Organizations (NTOs)
and appointed
representatives from
the National Tourism
Professional
Boards(NTPBs)
ASEAN MRA on Tourism Professionals Awareness Seminar

Create awareness and disseminate information about

this Arrangement on Tourism Professionals within
ASEAN;
2. Promote, update, maintain and monitor the ACCSTP
and the CATC
3. Notify promptly the concerned TPCB upon receipt of
feedback from NTPBs, in case a foreign Tourism
Professional is no longer recognized by the host
country;
4. Facilitate the exchange of information concerning
assessment procedures, criteria, systems, manuals
and publications relating to this Arrangement;
5. Report its work progress to the ASEAN NTOs;
6. Formulate and update necessary mechanisms to
enable the implementation of this Arrangement; and
7. Such
functions
and Seminar
responsibilities that may be
ASEAN
MRA on other
Tourism Professionals
Awareness
assigned to it by the ASEAN NTOs in the future.
1.

MRA on Tourism Professionals

Schematic outline of a
mechanism to support an MRA

Legend:

ATPMC ASEAN Tourism Professional Monitoring Committee

ATPRS ASEAN Tourism Professional Registration System
NTPB National Tourism Professional Board (National level)
TPCB Tourism Professional Certification Board (National level)

Existence of TPCB
Existence of NTPB
National Laws and Regulations that would
hinder implementation of MRA
Alignment of National Qualification
Framework with ASEAN
Collaboration among government, industry
and training institutions
English Language
Availability of training institutions

ASEAN MRA on Tourism Professionals Awareness Seminar

ASEAN TOURISM STRATEGIC PLAN 2011

- 2015
25

ASEAN NTOs
ASEAN National Tourism
Organizations
Refer to the government institutions
in charge of the tourism sector of
ASEAN Member States

ASEAN MRA on Tourism Professionals Awareness Seminar

NTOs

Develop, coordinate and implement work

programmes/plans to enhance cooperation in tourism

Provide a mechanism to promote participation from

the private or business sector and non-government
organizations

Establish working groups to assist in the development

and implementation of policies and work programmes

Represent the Philippines in the ASEAN Tourism

Professional Monitoring Committee (ATPMC)

ASEAN MRA on Tourism Professionals Awareness Seminar

TPCB
Tourism Professional Certification
Board
Government board or agency
authorized by the government of
each ASEAN Member State primarily
responsible for the assessment and
certification of tourism professionals
ASEAN MRA on Tourism Professionals Awareness Seminar

TPCB

Assess qualifications and/or competencies of tourism

professionals as specified in the ACCSTP

Issue certificates to tourism professionals whose

qualifications and/or competencies comply with the
ACCSTP

Develop, process and maintain a registry of certified

tourism professionals and job opportunities

Notify the NTPB when foreign tourism professionals

are no longer qualified or have violated any technical,
professional or ethical standards

ASEAN MRA on Tourism Professionals Awareness Seminar

ASEAN MRA on Tourism Professionals Awareness Seminar

NTPB
National Tourism Professional Board
Refers to the Board for Tourism
Professionals composed of
representatives from the public and
private sectors including the
academia and other relevant tourism
stakeholders as identified by the
ASEAN NTOs.
ASEAN MRA on Tourism Professionals Awareness Seminar

NTPB

Create awareness and disseminate information about

the ASEAN MRA

Promote, update, maintain and monitor the ACCSTP

and the CATC

Facilitate the exchange of information on assessment

procedures, criteria, systems, manuals and
publications relating to the MRA

Report its work progress to the ASEAN NTO

Formulate and update necessary mechanism to

enable implementation of the MRA

Facilitate the exchange of best practices in the

tourism sector

ASEAN MRA on Tourism Professionals Awareness Seminar

Diplomatic Note
Letter of Notification transmitted to
the ASEAN Secretariat
Identifying TESDA and TIBFI as the
Philippines TPCB and NTPB
respectively
Names of focal persons
ASEAN MRA on Tourism Professionals Awareness Seminar

ASEAN MRA on Tourism Professionals Awareness

Seminar

DOT -TESDA TIBFI

COLLABORATION/ PAST ACTIVITIES

Organized the 1st Tourism Human Resources Congress held on 17-18

June 2004

Participated in the Common ASEAN Tourism Curriculum (CATC)

Workshops

Conducted Curriculum Development Workshops sponsored by TESDA

and DTI

Participated in the APEC Skills Standard Concept and System

Development of Philippine Competency Standards

Participated in the National Workshop on ASEAN

Toolbox Development of a Priority Tourism Labour
Division Project (Housekeeping)on June 13, 2012
at Diamond Hotel Philippines

ASEAN MRA on Tourism Professionals Awareness Seminar

DOT - TESDA TIBFI

COLLABORATION/ PAST ACTIVITIES
Participated in the National Workshop on Gap
Analysis on the Implementation of ASEAN
MRA on Tourism Professionals and Feasibility
Study for the Establishment of a Regional
Secretariat for ASEAN Tourism Professionals
held on 3-4 September 2012 at Pan Pacific
Hotel

Organized the 2nd Tourism Human Resources

Development Congress held on 2 October
2012

Pre-screened participants to the ASEAN

Master Trainers and Master Assessors
ASEAN
MRA on Tourism
Professionals Awareness
Seminar
Training
on Housekeeping
held in Bali,

ASEAN MRA on Tourism Professionals Awareness Seminar

CONVERGENCE
among the following agencies:
Deparment of Tourism
Technical Education and Skills Development
Authority
Commission on Higher Education
Tourism Industry Board Foundation Inc
Department of Education
ASEAN MRA on Tourism Professionals Awareness Seminar

CONVERGENCE ACTIVITIES
Memorandum of Understanding on Tourism Human Resource
Development and Training (DOT- TESDA - CHED- DEPEDTIBFI)
Curriculum Review and Development
ASEAN MRA Awareness Seminars

(July November)

National Masters Training Program on Housekeeping

(Octoer -

November)

ADB-CIDA Technical Assistance on Skills Development

Train 5,000 tourism workers
- Certify 500 tourism professionals under the ASEAN MRA
- Develop a tourism human resources strategy
-

ASEAN MRA on Tourism Professionals Awareness Seminar

ASEAN MRA on Tourism Professionals Awareness Seminar

DOT
TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar

Azalea Residences, Baguio City
11 September 2013

DOT
TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar

Azalea Residences, Baguio City
11 September 2013

HISTORY
TOURISM INDUSTRY BOARD FOUNDATION, INC. (TIBFI)
Originally the Hotel and Restaurant Industry
Board but renamed to Tourism Industry Board
Foundation Inc. in 1991
To expand its coverage/membership
sectors of the tourism industry.

to

all

Conversion approved by the SEC on March 25,

1992.
ASEAN MRA on Tourism Professionals Awareness Seminar

OBJECTIVES
To ensure an adequate supply of trained workers
within the tourism industry at the right time and at
the right quantity
To facilitate the skills training/job placement cycle
To match the skills of labor force with the
manpower requirement of the tourism industry

ASEAN MRA on Tourism Professionals Awareness Seminar

The Vision of TIBFI

Developing excellent
tourism industry service
providers is our mandate

ASEAN MRA on Tourism Professionals Awareness Seminar

Our Mission
To unify government,
industry, and the academe
in facilitating tourism
education and training

ASEAN MRA on Tourism Professionals Awareness Seminar

TIBFI Composition
Government :
DOT
TESDA
UP-AIT
Private :
HRAP
PTAA
AHRM

Labor :

COHREP

NUWHRAIN-APL

Associate member:

UFTE

ASEAN MRA on Tourism Professionals Awareness Seminar

TIBFI as NTPB
TIBFI has been designated as
the National Tourism
Professional Board (NTPB)
for the implementation of the
ASEAN MRA in 2015

ASEAN MRA on Tourism Professionals Awareness Seminar

TIBFI

Tourism Industry Board

Inc.
Email:Foundation
tibfi2012@yahoo.com
Website:
http://www.tourismindustryboard.org/
TIBFI Secretariat: Christian Keesha Buted
Mobile No.: 0915 414 4453

DOT
TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar

Azalea Residences, Baguio City
11 September 2013

ASEAN Background
Association of Southeast Asian
Nations

Brief Background of the

ASEAN

Association of Southeast
Asian countries

Established in 1967
with 5 countries initially
currently, 10 countries

ASEAN Vision 2020

, living in peace,
stability and prosperity,
bonded together in
dynamic development
and in a community of
caring societies, (2003)

ACCSTP
ASEAN Common Competency
Standards for Tourism
Professionals

Competency Listing

242 competency
6 labor divisions
32 job titles
52 qualifications

Certificate
Certificate
Certificate
Diploma
Advanced

II
III
IV
Diploma

Refer to hando
ut
Combination of:
Core and Generic
Competencies
Functional Competencies

Six Labor Divisions

Primary Division
(First Labor Division)

(Second Labor Division)

Hotel Services

Front Office
Housekeeping
Food Production
Food and Beverage
Services

Travel Services

Travel Agency
Tour Operations

Hotel Services (22 job titles)

Front Office
1.Front Office Manager
2.Front Office Supervisor
3.Receptionist
4.Telephone Operator
Bell Boy

5.

Housekeeping
1.Executive Housekeeper
2.Laundry Manager
3.Floor Supervisor
4.Room Attendant
5.Public Area Cleaner

Food Production
Executive Chef
2.Demi Chef
3.Commis Chef
4.Chef de Partie
5.Commis Pastry
6.Baker
7.Butcher
1.

F&B Services
1.F&B Director
2.F&B Outlet Manager
3.Headwaiter
4.Bartender
5.Waiter

Travel Services (9 job titles)

Travel Agencies

General Manager
2.Assistant General Manager
3.Senior Travel Consultant
1.

Travel Consultant

4.

Tour Operator
1.Product Manager
2.Sales and Marketing
Manager
3.Credit Manager
4.Ticketing Manager
5.Tour Manager

ASEAN Qualifications

Qualifications

Clusters

Common core
Restaurant Services
English Language
Proficiency
Management &
Leadership
Travel Agency
ticketing
Commercial Cookery
Hotel Front Office

Tour Guide Services

Housekeeping
Patisserie
Security Services
Food and Beverage
Service
General Administration

Financial Administration

Human Resource
Development

Sample Qualification
Food and Beverage Service

Food and Beverage Service

Qualification
Advanced Diploma of in Food and Beverage Service
( Management)
Diploma of Food and Beverage Service (Supervision and
Administration)
Certificate IV in
FBS (Waiting)

Certificate IV in
FBS (Operations)

Certificate IV in
FBS (Beverage)

Certificate III in
FBS (Waiting)

Certificate III in
FBS (Beverage)

Certificate II in
FBS (Waiting)

Certificate II in
FBS (Beverage)

Competency Matrix for FBS

Qualification
Cluster

No.
of
Choic
es

Core and Generic

Competencies
Common Core
Food and Beverage
Service
Financial
Administration
Customer Service,
Sales and Marketing
Human Resource
Development
Management and
Leadership
General
Administration
English Language
Proficiency
any relevant elective

total

CIII F&BS
(Beverag
es)

CIV
F&BS
(Bevera
ge)

CIV F&BS
(supervis
on)

Dip in F&BS
(Sup &
Admin)

(Mgt)

21

13

19

21

21

22

22

CIII F&BS

CIV F&BS

(Waitin

g)

(Waitin
g)

13

19

21
17

(Waitin
g)

CII F&BS
(Beverag
es)

CII F&BS

12

12
11

17

14

Ad Dip
F&BS

16

18

25

37

45

25

37

45

46

62

69

3
4

Comments on the
Qualification
Internship/practical placement

Functional competencies

For students with no experience, highly recommended

For students with sufficient opportunities to practice is not
needed anymore
elective in nature, and can be chosen by student, provider
or by the employer/industry
Minimum number only

No Certificate 1 as very basic, but incorporated in

Certificate II
Development of Recognition of Prior Learning, RPL
to assist those with experience but no formal
qualifications

Go to: http://www.waseantourism.com/

guest
1

Approved
Toolboxes
= 47 plus 98

Clean and
prepare rooms
for in-coming
guests

AM Assessor Manual, doc and pdf

CS Competency Standard
PPT powerpoint
TG Trainers Guide, doc and pdf
TM - Trainees Manual, doc and pdf

Trainee Manual

Glossary of terms &

acronyms

Trainee notes/training
content

Work Projects

Summaries

Evaluation Sheet

Recommended
reading materials.

Trainer Guide

Training PowerPoint
slides

Trainer notes

Recommended
training equipment.

Powerpoint Presentation

PowerPoint
Presentation
Instructions for
Trainers for Using
PowerPoint

Assessor Manual

Oral Questions

Written Questions
with Model Answers

Third Party
Statement

Observation
Checklist

Competency
Recording Sheet.

How to use?

Choose the qualification

Download the appropriate competencies
Review the materials
Undertake a curriculum mapping
enrich the materials with additional
information
Prepare the materials

DOT
TESDA
TIBFI

ASEAN MRA on Tourism Professionals Awareness Seminar

Azalea Residences, Baguio City
11 September 2013

Next Steps

Master Assessor Training

MOU with all organizations DOT,
DepEd, TESDA, CHED, TIBFI
Increase TIBFI Membership
Have qualified ASEAN Master Assessors
and Trainors

Workshop

Per sector, answer the following question

How can we strengthen participation of

your sector in the ASEAN 2015?
Indicate steps and timetable
Each group will present their output

10 minutes only

Written Assessment

Instructions
Do not worry
Write same code name as used in the
first time, in the appropriate space
Use a pen,
ballpen
Time limit
Any questions?

ASEAN MRA Jeopardy

1.
2.
3.
4.

5.

Group assessment.
Assign number per table
Select an area and value
First one to raise hand, and give right
answer, gets the points.
Questions?
Let the Game Begin!

Question & Answer

Did we.....?
1.

2.

3.

4.

Identify the role of various agencies in

implementing the ASEAN 2015 MRA for
Tourism;
Understand the impact of the ASEAN
MRA in the Philippines, in education,
training and assessment;
Report updates on the
accomplishments of the ASEAN MRA to
date;
Explain the next steps for each of the
different sectors

ASEAN MRA on Tourism Professionals Awareness Seminar

Seminar Evaluation
Please accomplish Speakers Evaluation and Seminar
Evaluation.
Submit the accomplished evaluation forms to the
Secretariat to get your handouts and Certificate of
Attendance.

Maraming Salamat!

Dir. Rica Bueno

Ms. Arlene Alipio

Belle Ochoa

DDG Irene Isaac

Dir. Imee Taganas

Tina Aquino

TIBFI

Tourism Industry Board

Inc.
Email:Foundation
tibfi2012@yahoo.com
Website:
http://www.tourismindustryboard.org/
TIBFI Secretariat: Christian Keesha Buted
Mobile No.: 0915 414 4453