Professional Documents
Culture Documents
Human Resources
Resource department
Human Resource Management is a process of valuing and
developing people at work, this includes:
morale
Lack of training and development
Few opportunities for career progression
Ineffective recruitment and selection procedures
leading to inappropriate workers being appointed
Poor working conditions
Poor communication
Bonuses
Profit share
Fringe benefits
Importance of T&D
Leadership styles
Management
Autocratic (authoritarian)
Features of autocratic management:
The manager retains control and takes all the decisions
There is little consultation with workers
Subordinates are expected to obey instructions
Benefits:
Drawbacks:
Democratic
Features of democratic management:
Employees are encouraged to participate in and influence decision
making e.g. through suggestions schemes, quality circles and worker
directors
Information is shared with team members
A single-status culture is encouraged
Benefits:
Drawbacks:
Laissez-faire
Features of laissez-faire management:
Little direction is given to the workers
Broad guidelines may be provided but the day-to-day influence of
managers is limited
Subordinates are free to make decisions
Benefits:
Drawbacks:
Communication
What is communication
Methods of communication
Within businesses a huge range of information is
communicated using a range of methods e.g.
The financial performance is communicated through
formal, written reports
Instructions are passed through face-to-face
conversations
Information is sent via email or shared using an
internal intranet system
Classifying communication
Verbal e.g. face-to-face and telephone conversations.
Classifying communication
Internal communication occurs within the firm
implementing change
Lack of overall direction for the firm
Slow decision making
Pressures from stakeholders who wish to be kept
informed
Missed opportunities.