Global Talent Management at HSBC

3/23/2010

Adelina Womack

The world's local bank

Established in 1865 to finance the growing

trade between China and Europe
One of the largest banking and financial
services organizations in the world.
Headquartered in London
8,000 offices in 88 countries

Operates in five regions: Europe; Hong Kong;

the rest of Asia Pacific; including the Middle
East and Africa; North America; and South
America.

HSBC Groups history

1865-1899

1900-1945

Established bank in Hong Kong (1865) Disruption due to The First World War
Opened a bank in Shanghai (1865)
Return to prosperity (1920)
Opened a branch in Japan (1866)
Disruption due to The Second World War
Opened a branch in Thailand (1888)
From 1946 till 2003

Acquisitions
India
Singapore
Hong Kong
Brazil
UK
Mexico
USA
Turkey
China
Argentina
France
Australia

From 2004 till 2009

Branches

India

Acquisitions
UK
Bermuda
Paraguay
Mexico
Panama
Korea
Indonesia

Branches
China
Kuwait
Georgia
Kazakhstan
Poland
Czech Republic
Austria
Shi-Lanka

Strategies

Acquisition-based

1946 - 2003

strategy

Managing for Growth

2004 2009

business strategy
Revenue growth from
emerging markets and
cost control

Managing for Growth business strategy

Leaders understand both local

Leverage human

business context and global

capital within the

strategy

organization

Global talent management

process

1
Identify the
Senior Business
Manager talent
pool

Expand the
talent pool
beyond the
senior manager
level

3
Implement
development
programs

Establishing the
Employee Value
Proposition

Identify the Senior Business Manager talent pool

1
Identify
core
capabilities

Tools: 360 degree

feedback, interviews,
panel reviews, self &
the manager
assessments
6 core capabilities:
1) Driving business
vision and brand
2) Commercial
judgment
3)Leading performance
4)Customer drive
5)Working with others
6) Drive commitment
and personal
development

2
Assess the
talent pools

Additional
assessment:
a)Capability
b)Performance
c)Individual
aspiration
Core values:
1) Integrity
2) Collegiality
3) Diversity

Expand the talent pool beyond the senior manager level

7 10 years
Next
generation

High potential

Business
talent pools

Senior
business
manager
pool

Local implementation

Talent identification criteria and international development programs

Implement development programs

Development programs focused on six core

capabilities
Tailored development options coaching and
executive training
Leadership development programs were based on
companys vision, brand and core capabilities.
Emphasis on Sales and relationship management
skills
Development programs were created in collaboration
with leading business schools

Establishing the Employee Value Proposition

Talent Relationship Manager was
responsible for engaging Talent
pool members through job rotations
and international assignments

Senior business manager talent

pool members are considered first
for any relevant job opportunities.

Four key areas

Reward
and
Recogniti
on
Career
and
Develop
ment

Work
Environm
ent

Work-Life
Balance

Approach - to develop a customized retention program aimed at developing,

motivating, and retaining talented employees, and therefore supporting the
continued people strategy execution and ensuring a higher return on people
investment for the business.

Lessons learned, results, next steps

Lesson 1
Cross cultural differences and
social dynamics impact the
consistency of the talent
management process

Lesson 3 Revised core skills

Vision
Business judgment
Leading a customer focused
organization
Driving performance
Collaboration
Personal impact

Lesson 2
An identification process being
refined due to changes in senior
management roles

Next steps

Lesson 3
The core
capabilities were
revised

Results

To examine talent

EVP 2006 survey

metrics (e.g., retention)

Development and

to measure

future career

implementation

opportunities were

success.

rated highly

References

http://findarticles.com/p/articles/mi_qa5427/is_200707/ai_n21286591/
http://www.hsbc.com/1/2/

The world's local bank

Questions?