IN THE NAME OF ALLAH

Human Resource Management

HRM of Faysal Bank Ltd

Islamabad

Nazish Anwar
Waqas Qureshi
Ayesha Aslam
Javeria Sarwar
Sahar Seema
Samreena Gulzar

Confidential
 INTRODUCTION

Confidential 00
 OBJECTIVE:
Tooffer the market banking products and services which are needed,
convenient, marketable and Shariah compliant.

•To grow as an institution with far-sighted growth and profitability in view.

•To build relationships based on trust and mutual benefit with customers
and shareholders.

•To maintain a highly efficient and motivated employee base.

•To continue being a socially conscious organization.

•Striking the right balance between risks and rewards.

Confidential 00
OUR STRATEGY:
Expanding our channels of distribution.

•Delivering banking products and services with efficiency and

effectiveness.

•Introducing technological and procedural efficiencies into all aspects of

our business.

Confidential 00
 Future Plans:

THE QUICK LINK TO YOUR BANKING SERVICES

 Faysal Bank is constantly endeavoring to bring to its customers new

and improved products and services that provide efficient and
effective solutions.

 Faysal Connect empowers corporate customers to conduct their

daily business tasks from anywhere and at anytime.
Job Analysis:

 The procedure for determining the duties and skill requirements

of a job and kind of person who should be hired for it.

 Job analysis has two components i.e.

• Job Description
• Job specification
 Job Description:
 Job description is the process through which we determine the
duties, responsibilities, supervisory responsibilities and
behaviors required to perform the job”
Job Specification:
 Job specification is the process of determining the job
related skills, abilities required for a job”
Job Analysis of Faysal Bank:
Basically there is no specific Job Description and Job Specification
for a particular job in Faysal Bank.

 Change in banking system and size of operations is affecting the

duties, responsibilities of job.
 If there is any job vacant at low level in the Faysal Bank, the
immediate supervisor of concerned department with the assistance
of Branch Manager will transfer the relevant job description and
specification to the HRM Department of Faysal Bank situated at
Karachi.
 The head office will use this written job description and specification
to select the right employee for Faysal Bank.
 Compliance:

1. Positive internal audit rating with low incidents of audit objects.

2. Complete adherence to FBL, SOPs as per laid policies and

procedures.

3. Full compliance with SBP and other regulatory requirements.

 Problem Solving and Services:

 Provide highest level of personalized service to customers.

 Deciding and providing the right type of product/service to meet

the need of individual customer.

 Maintaining and improving the service standards of the Bank to

avoid incidence of complaints related to service issue from
bank’s customers.

 Close coordination with all other functions of the branch to

facilitate smooth customer transaction processing.
Recruitment and Selection Process:
•Recruitment refers to the process of attracting job applicants from the
available labor force.

•Selection is the process of choosing from a group of applicants those

individuals best suited for a particular position.
Sources used by Faysal Bank:

 1. Internal Sources
 2. External Sources
Internal Source:

1. Job Posting:
 Faysal Bank publicizes open job to its existing employees by listing its
attributes e.g. qualification, experience and pay rates. Bulletin Boards and
Notice Boards inside the organization are used for this publication.

2. Contacts and References:

 Faysal Bank encourages the contacts and references of its existing
employees. It means if there is any job vacant in the bank, the
candidates referred by the employees are preferred.
External Source:

Advertisement:

 Advertisement is a major external source adopted by Faysal Bank.

Organization extensively focuses on advertisement about vacant
jobs and thus attracts the potential candidates.

 The only source of advertisement adopted by Faysal Bank is news

papers.
Methods of Recruitment & Selection:
TESTING
Test is conducted by the regional offices of Faysal Bank to choose the
potential candidates. Test is divided mainly into two portions

a. General IQ level test (30% weightage)

b. Job Related Test (70% weightage)
• Duration of test is 2-3 hours
• Minimum 50% marks are required to appear in the interview.
• There is no negative marking in the test.
Interview:
 In an interview information is obtained from the candidates through oral
responses.

 Regional office conducts the interview.

 Panel Interview is conducted.

 Panel consists of 3-7 members.

 Expected salary and information about past job is gathered.

 Nature of job and responsibilities are discussed with the candidate.

 Preferences of candidate are asked in the interview.

Process of Training:

 After the selection of employees, the process of training starts.

Job Rotation:
 To rotate the employees from one job to another within same
department as to enhance his experience for increased job duties.

 In Faysal Bank there is no specific criteria for job rotation. It

depends upon the will of Branch Manager whether to rotate the
employee or not. ( Inter Departmental Transfer)
Coaching:

 Initially the employees are selected as MTO’s.

 They are provided with necessary training relevant to their job in

specific branches as directed by regional office.

 On job training is also provided to the employees.

 Permanent employees are trained with respect to certain changes

in banking system and its policies.
Apprenticeship:
 Fresh graduates and master degree holders of reputed institutes
are invited to get training regarding operations of a particular
organization against a little reward.

 Faysal Bank also has a attractive offer for fresh graduates and
master degree holders to get apprenticeship. This offer contains
attraction as a reward f Rs.750 per weak and if performance is onto
the mark then an offer for permanent employees made.
 Compensation Management

Salary
 There are two ways of salary setting in Faysal Bank:
 If Bank approaches to any experienced employee then pay will be set on the
will of employee.
 If the candidate approaches to Bank then B.M negotiate for salary.

 Bank will pay Rs. 10490 to fresh candidates it includes 66.67% of basic salary.
 Add 40% of basic salary is house rent.
 Add 10% of basic salary is utility allowance.

 Salary is not providing according to rank but salary is according to

performance and target achievement. Let’s have a view on salary of different
employees.
 Probation Period:

 It is specific time period for new employees does not become a

permanent employee and in this period organization can fire at any
time on the basis of poor performance.

 Faysal Bank initially selects the new employees on the probation

period of six months.
Promotion Criteria:

 In Faysal Bank Branch Manager is responsible for making

promotion which is made on the basis of performance.

 Two promotion Criteria are used:

 1) On performance Basis
 2) Without performance
Performance Basis:

 On the basis of performance no specific criteria for promotion. One

can be performed from OG-0 to OG-1 grade with 3 month.
 Without Performance:
 If the employee does not perform well for even consecutive three
years then his promotion is must to next level.
Rent or Residence Facility:

 House rent is paid to every one at a rate of 40% of basic salary. No

residence facility is given to any one.
Medical Care:

 Faysal Bank provides medical facility to all of its employees.

 If one employee is admitted in any hospital, bank will provide 700

daily.

 All the medical bills are reimbursed by Faysal Bank if bills are
proper invoices.
 Transportation Facility:

 No transportation facility is provided by Faysal Bank. Only Branch

Manager is provided with the petrol facility.
Pension:
 No pension is given as it is a private Bank. Only gratuity fund is
provided 10% of basic salary per month is contributed by employee
and equal amount is contributed by employer at the time of
retirement both amounts along with interest is paid to employee.
Criteria of Providing Leaves:
 Faysal Bank provides an annual leaves of 42 with pay from which:
 6 sick
 6 causal
 15 recreation leaves
 5 privilege leaves
Transfer:

 If an employee is periodically employed outside the town and the

branch is being opened in the home town of the employee he is
transferred to the home town branch. In case of any shortage,
employees are also temporary transferred.
Performance Appraisal:

 To compare the employees current/past performance with their

standards such process is called performance appraisal.
 Faysal Bank adopts the traditional appraisal method which is done on
yearly basis. (Branch Manager of Faysal Bank) appraises from
sweeper to operational manager and appraises of BM is done by area
manager of Faysal Bank.
 Branch manager appraises all the employees by taking direct
instructions from respective heads.
 Flaws in Practice :
 Salaries are given on individual basis but the company should adopt the
policy of performance base salary system.
 There is no separate human resource department in each branch of Faysal
bank.
 The company is not adopting the policy of direct hiring.
 Transportation facility has not been provided to all the employees except
Branch manager.
 No mobile facility is to be provided by Faysal bank.
 There is no proper job rotation in Faysal bank.
 No Traveling allowance is to be provided by Faysal bank.
 Some time the working time exceeds the limits of twelve hours.
 FBL ISLAMABAD

Confidential 00
 THERE ARE SEVEN BRANCHES OF FBL IN ISLAMABAD

Confidential 00
 ADDRESSES AND CODES

Code Description Client No. Settlement Account

Main Branch, Islamabad 01000000126 01131111111111

113

126 F-10 Branch, Islamabad 01000000176 01261111111111

166 F-7 Branch, Islamabad 01000000140 01661111111111

194 F-11 Branch Islamabad 01000000205 01941111111111

220 G-10 Markaz Branch 01000000510

Islamabad 02201111111111
169 I-10 Markaz Branch, 01000000143
Islamabad 01691111111111
213 F-8 Markaz Branch Islamabad 01000000340 02131111111111

Confidential 00
 Addresses
Branches and Addresses
Islamabad Branch - 113 Branch Manager Operation Manager

15 West Jinnah Avenue Mr. Ejaz Ahmed Mr. Imran Aleem

Blue Area, Islamabad Off : 051-2270241 Off : 051-2805017

Tel : 051-2275096-9 Res : 051-2270141 Res : 051-5773738

Fax : 051-2275095 / 2276025 Mob : 0300-5001183 Mob : 0300-5166773

Confidential 00
 Addresses
I-10 Islamabad Branch - 169 Branch Manager Operation Manager

3-G, Munawar Plaza Mr. Mubeen Zafar Mr. Syed Rashid Karim

I-10- Markaz Off : 051-4102153 Off : 051-4102154


Tel : 051-4102105 - 08 Res : 051-5595727 Res : 051-2281209

Fax : 051-4102117 Mob : 0321-5081510 Mob : 0301-5221154

Confidential 00
 Addresses
F- 10 Islamabad Branch - 126 Branch Manager Operation Manager

2-G, Capital Plaza - F-10 Markaz Mr. Sermat Ejaj Awan Mr. : Rizwan Jaffery


F-10 Markaz - Islamabad Off : 051-2104460 Off : 051-2104461

Tel : 051 - 2104456 -58 Res : 051-2282171 Res : 042-5864974

Fax : 051 - 2104459 Mob : 0332-5162832 Mob : 0300-6182979

Confidential 00
 Addresses
F-11 ISLAMABAB -BRANCH-194 BRANCH MANAGER Operation Manager

Plot No :14, Markaz F-11, Sector F-11 Mr. Mohammad Ali Khan

 Islamabad

Tel : 051 - 2228141-9

Confidential 00
 Addresses
F- 7 Markaz Islamabad Branch - 166 Branch Manager Operation Manager

2-G, Capital Plaza - F-10 Markaz Mr. Amir Adnan Mr. Ali Imran

F-10 Markaz - Islamabad Off : 051-2652601 Off : 051-2652603



Tel : 051 - 2652591- 2654689 -2652386 Res : 051-54677 Res : 042-97863

Fax : 051 - 26252665 Mob : 0333367889 Mob : 0300-568902

Confidential 00
THANK YOU
QUESTIONS ?