Presentation Topic:

Different HRM Policies

Presented By:
Presented To:
S.M Usman pirzada
Miss Ainee Afzal Ali Nasir
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M Usman Nasir
Different HRM Policies
of
Wateen Telecom Private Ltd.

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Topics
Introduction
1- Job Analysis
• Job description
• Job specification
2- Compensation
• Salary structure
• Benefits/ incentives
• Holidays / vacations, paid leaves
3- Job adds
4- Employee training and
development
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Company Introduction
• Wateen Telecom, Pakistan's largest
communication company in the private sector.

• Wateen offers a complete range of carrier

class telecom and multimedia services like
fixed wireless and line telephony, always-on
broadband for data, internet and
TV/multimedia along with a host of other
value-added services and applications to set
the standards for a new era of
communications and entertainment in
Pakistan.

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 Vision Statement

Vision:
To launch Pakistan into the 21st century digital
revolution by providing complete communication
solutions to Telecom Operators, Corporate,
Consumers and to be the leading “Carriers’ Carrier”
by creating a world-class cutting-edge network to
deliver a broad range of reliable, affordable and
quality customer-centric services.

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 Mission Statement
Mission:
"To provide affordable communication services that
meets and exceeds customers' requirements".

"To deliver high-quality, flexible and innovative

solutions that is cost effective and conducive".

"To provide complete customer satisfaction on time,

every time".
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General Hierarchy of
Wateen Telecom

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Departmental Hierarchy of
Wateen Telecom

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 Job Analysis
Job Analysis:
Wateen Telecom do job analysis in case of:
• Starts new projects
• On job leaving
• According to the nature of employee

Job description: A list of a job’s duties.

Job specification: A list of a job’s “Human
requirements”.

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 Job description and
specifications in Wateen
Department: Customer Service
Job Title: Assistant Manager
Quality Assurance
Job description
• Leading a team of executives responsible for
the quality of the contact center operations.
• Evaluating team’s performance on
Daily/Weekly/Monthly basis.
• Ensuring that proper procedures of feedback
are being followed.

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 Job description and
specifications in Wateen
Job Specification:
• He is Masters Degree holder.
• 2 years experience in Contact Center
Operations.
• He has excellent communication,
presentation and negotiation skill.
• Multi-task, maintain a high standard of
service & quality.
• He has ability to stress, time management
and team
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 Job description and
specifications in Wateen
Department: CEO Office
Job Title: CEO Office Manager

Job Description:
• Supervise CEO Office staff in their tasks.
• Direct & Coordinate operations of the CEO
Office.
• Direct & encourage team members to achieve
their goals.
Job Specification:
• He is Bachelor degree in marketing
• He has ability to maintains organizational
culture (Telco environment)
• He has industry knowledge
• He has ability for team building & Leadership
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Compensation

“Compensation is the process of giving

the reward to the labors against getting
services from them”
Competitive Pay:
Wateen’s pay and benefits
programs reflect how many
the employees and their
families are valued.

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Salary Structure
• Job Position: Top Level
(Exceptional Cases)
Net Salary: Up to Rupees. 800,000/- Per
Month& Normally Rupees
(450,000-500,000) Per Month
• Job Position: Middle Level
Net Salary: Normally Rupees
(30,000-100,000) Per Month.

• Job Position: First Line Level

Minimum Salary: Rupees. 18,000/-Per Month

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Benefits / Incentives
• Pick and drop services
• Mobile allowance
• Medical facility
• 10% of gross salary
• Car facility
• 1 extra salary
• Bonuses
• Gifts
• Cinema tickets
• Swimming pool facility
• Mess at Freddie's
• Gloria Jeans
• Cake and flowers
• Provide mess and refreshment
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Holidays, Vacations,
Paid Leaves

In Wateen Telecom the procedures of

holidays, vacations & paid leaves are
the following:
• 20 Annual Paid Leaves
• 10 Medical Laves
• 10 Casual Leaves

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Job Advertisements
Wateen telecom do not give job
advertisement except on the internet.

These are the some job which are

found on the internet.
• Department: Marketing
Job Title: Manager Brand
Activation
• Department: Solutions
Job Title: Product Manager -
Applications 17
Employee Training &
Developments

Employees training:
How Wateen telecom is giving training, skills
new and existing employees they need to
perform their jobs.

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 Training types
Wateen Telecom is providing five types
of training to their employees to enhance
their performance.

These are:
a- Job Orientation
b- Positive attitude
c- Soft skills
d- Technical training (daily basis)
e- Technical training (work related)
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Methods of Training
There are many methods for giving the
training are adopted by the Wateen
Telecom. These are explained under
following.

a- On the job training

b- Job Rotation
c- Computer Based Training
d- Audio visuals based training
e- Internet base training
f- Management games

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Management Games

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After Training Certificates

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Developments for Staff

• Promotions & Transfers

• Environment and Culture

New Developments in Wateen

Telecom for its employees:
• ATM machine
• Free internet (4 MB link)
• Free gamming at Silver Star

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 Suggestions/
Recommendations

For compete the competitors company

should launch.
• New packages
• Cheap rates
• Facility for Islamic Activities
• Wateen telecom should increase the
advertisement of its products to
enhance its business.
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 Conclusion
Having discussed about Wateen
Telecom private Limited Company,
we realized that it is a well-
established company in Pakistan
with having the lot of financial and
business resources.
It has also well reputed HR
department but also some week
points, which can overcome by
using some sensible approaches. It
can grow rapidly by keeping in
view above-mentioned suggestions.

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