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QuickServe Online Training

Help Desk: Basic Information
Frequently Asked Questions
Feedback/Help Links
QSOL Help Desk Tickets

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Support

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QSOL Help Desk

QuickServe
QuickServe Online
Online Help
Help Desk
Desk hours
hours of
of
Operation:
Operation:
Monday
Monday -- Friday
Friday 7am
7am -- 4pm
4pm EDT
EDT
GMT/UTC
GMT/UTC -5
-5 hours
hours
Closed
Closed on
on all
all major
major US
US holidays
holidays
Our
Our Goal
Goal is
is to
to respond
respond to
to each
each Help
Help Desk
Desk Ticket
Ticket within
within 11 business
business day.
day.
IfIf you
you need
need to
to report
report aa product
product problem
problem or
or request
request technical
technical assistance
assistance with
with engine
engine
repairs,
repairs, or
or ifif you
you have
have an
an immediate
immediate need
need for
for parts
parts information
information not
not found
found in
in QuickServe
QuickServe
Online,
Online, please
please contact:
contact:
Your
Your normal
normal Cummins
Cummins support
support person.
person.
Your
Your local
local Cummins
Cummins distributor
distributor (select
(select "Service
"Service Locator"
Locator" under
under "My
"My Applications"
Applications" in
in
QuickServe
QuickServe Online)
Online)
The
The Cummins
Cummins Customer
Customer Assistance
Assistance Center
Center for
for your
your area:
area:
United
United States
States &
& Canada:
Canada: Call
Call 1-800-DIESELS
1-800-DIESELS (+1
(+1 812
812 377
377 3000).
3000).
Europe/Middle
Europe/Middle East/Africa:
East/Africa: Call
Call +44
+44 (0)
(0) 1327
1327 886464.
886464.
(UK/Eire
(UK/Eire Freefone
Freefone 00
00 8000
8000 2866467)
2866467)
Elsewhere,
Elsewhere, go
go to
to http://www.cummins.com,
http://www.cummins.com, select
select "Customer
"Customer Assistance",
Assistance", then
then
"Contact
"Contact Information"
Information"

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Frequently Asked Questions

IfIf you
you have
have any
any
questions
questions or
or need
need
assistance
assistance with
with
QuickServe
QuickServe Online
Online
please
please check
check the
the
Frequently
Frequently Asked
Asked
Questions
Questions section,
section,
you
you may
may find
find an
an
easy
easy answer.
answer.
The
The questions
questions are
are
arranged
arranged by
by category.
category.
Just
Just click
click on
on aa question
question
to
to view
view the
the answer.
answer.
IfIf you
you dont
dont find
find the
the
answer
answer to
to your
your question
question
you
you can
can submit
submit aa
QuickServe
QuickServe Online
Online
Help
Help Desk
Desk Ticket.
Ticket.

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Feedback/Help Links

To
To submit
submit aa QuickServe
QuickServe Online
Online
Help
Help Desk
Desk Ticket,
Ticket, click
click on
on one
one of
of
the
the Feedback/Help
Feedback/Help links.
links.

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QSOL Help Desk Tickets

Please
Please take
take aa moment
moment to
to
read
read this
this before
before submitting
submitting
aa Help
Help Desk
Desk Ticket.
Ticket.

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QSOL Help Desk Tickets

You
You will
will be
be sent
sent email
email
notifications
notifications about
about the
the
progress
progress of
of your
your ticket,
ticket, so
so
be
be sure
sure the
the correct
correct email
email
address
address is
is entered.
entered.

The
The HTTP
HTTP Referrer
Referrer allows
allows us
us to
to see
see the
the page
page you
you were
were on
on
at
at the
the time
time when
when the
the ticket
ticket was
was submitted.
submitted. IfIf you
you would
would like
like
to
to report
report an
an error
error with
with the
the content
content of
of QuickServe
QuickServe Online,
Online,
please
please go
go to
to the
the location
location the
the error
error occurred
occurred and
and submit
submit
your
your ticket
ticket from
from that
that page.
page.

Please
Please provide
provide as
as much
much
detail
detail as
as possible
possible when
when
submitting
submitting aa ticket.
ticket.
The
The more
more information
information
we
we have
have the
the better
better we
we
can
can respond.
respond.

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QSOL Help Desk Tickets

You
You can
can see
see all
all of
of your
your active
active
QuickServe
QuickServe Online
Online Help
Help Desk
Desk
Tickets
Tickets by
by clicking
clicking this
this link.
link.

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QSOL Help Desk Tickets

Your name will appear here

This
This screen
screen shows
shows you
you the
the
status
status of
of your
your tickets.
tickets.

Click
Click here
here to
to see
see details
details
about
about aa ticket.
ticket.