COMMUNICATIO

N SKILLS
Aparna Agrawal
Asteya
09/04/2012

WHAT IS COMMUNICATION??

Process

Transmission/Exchange
Thoughts
Words
Ideas

Sharing Information

IMPORTANCE OF
COMMUNICATION
The way we communicate with others and with
ourselves ultimately determines the quality of
our lives
- Anthony Robbins

IMPORTANCE OF
COMMUNICATION

Self (Leadership)

Family (Relationships)

Society

Business

Workplace

IMPORTANCE OF
COMMUNICATION

Self (Leadership)
Affects

Self Confidence

Represent

Followers (Mahatma Gandhi/Obama)

Family (Relationships)
Positive

Bonds

Prevent

Misunderstandings

IMPORTANCE OF
COMMUNICATION

Society
Man

is a Social Animal

Business
Networking
Dealing

with Partners/Stakeholders

Workplace
Coordinating
Expressing

with other Employees/Mgmt

Ideas

BARRIERS IN
COMMUNICATION
The single biggest problem in communication
is the illusion that it has taken place.
- George Bernard Shaw

BARRIERS IN
COMMUNICATION

Listening Barriers
Interrupting
No

Eye Contact

Ignoring

Speaking Barriers
Inconsistency
Lack
Not

of Clarity

Understanding the Receiver

BARRIERS IN
COMMUNICATION

Other Barriers
Muddled

Messages

Stereotyping
Wrong

Channel

Language
Lack

of Feedback

Distractions
Poor

Listening Skills

EFFECTIVE COMMUNICATION
There is all the difference in the world between
having something to say and having to say
something.
- John Dewey

EFFECTIVE COMMUNICATION

Ways to Communicate Effectively

Avoid

Noise

Organizing
Actions
Be

Thoughts

Speak greater than Words

Concise

Translate
Listen

for the Audience

Carefully

Negotiate

REFLECT

Errors in Communication
Your

experiences

What

went wrong

Tone/Accent

Expression

Medium

Use

of colloquial terms

How

can they be avoided

EFFECTIVE COMMUNICATION

Use I Messages
Your
No

Feelings

Blaming

Positive
Be

Open

E.g.

You

are lying

I feel I dont know the whole truth

You

Language

did a bad job

I think you have potential to do much better

EFFECTIVE COMMUNICATION

Change the following to I sentences

You

I wish you would call me more often.

You

dont listen to me!

Sometimes I feel I am not being listened to

You

never call me.

make me angry!

I feel hurt/irritated when you do this.

Thats

I think we can try a different idea.

No

one does anything.

I feel I do all the work here.

You

a dumb idea!

annoy me, go away!!

I need to Me time now.

TYPES OF COMMUNICATION

Verbal & Non Verbal

Verbal

Oral

Written

Non

Verbal

Postures

Gestures

Body Language

TYPES OF COMMUNICATION
Non Verbal Communication

You cannot shake hands with a

clenched fist.
- Indira Gandhi

ACTIVE LISTENING
Handy

Tips

Focus
Avoid

Judgment

Interest
Empathy
Interpret

and Clarify

ACTIVE LISTENING

The proof of good listening is an

appropriate response.
- Judi Brownell

KNOW FIRST THEN SPEAK!!!

Do you think your colleague

Not sure nauntil you know him/her well.

Till then you can only guess or ASSUME!!

KNOW FIRST THEN SPEAK!!!

Then why do we believe that our colleague

You also CANNOT know this by just looking at a person for a few
days..not until you understand him/her

KEEP JUDGMENTS ASIDE

Avoid excessive interpretation

When in doubt, ASK

Tell the truth, politely

Appreciate and then continue

Give genuine appreciation

Dont Assume!!

MORALITY IN
COMMUNICATION

Be Yourself

Be True

Converse from Heart

Connect to the Person

Be Open to Multiple Viewpoints

Be Yourself

ASSERTIVENESS

Assertive Behavior:
Standing
"I

win; you win

Passive/Nonassertive Behavior:
Giving
"I

for own rights w/o infringing on others

up own rights and defers that of another person

lose; you win

Aggressive Behavior:
Standing
"I

for own rights w/o regard for others

win; you lose"

ASSERTIVENESS

Learn to say

NO

TIME MANAGEMENT
Coveys Four Quadrant TODO
Due Soon
Important
Not
Important

Not Due Soon

TIME MANAGEMENT
Get

Started

Maintain

a Routine

Dont

Commit to too many things

Divide

Large Tasks

Write

Things Down

Prioritize
Set

Start & Stop times

TIME MANAGEMENT
Plan

Realistically

Have
Take

a List A & List B

Breaks consciously (Mails/FB)

Organize
Outsource
Meetings
Do

Not Disturb

TIME MANAGEMENT
Time Wasters:
Procrastination
Poor

Organization

Ineffective
Failing

Meetings

to Delegate

Lacking

Priorities

TIME MANAGEMENT
80

20 Rule

This argues that typically 80% of

unfocussed effort generates only 20% of
results. The remaining 80% of results
are achieved with only 20% of the effort.

DECISION MAKING

Cookies
(ppt)

DECISION MAKING
Constructive
Good

Environment

Alternatives

Explore

Alternatives

Choose

the Best Alternative

Verify

your Decision

Communicate

your Decision & Take Action

DECISION MAKING
Constructive

Environment

Objective
Process

Good

Alternatives

Brainstorming
Organize

Ideas

DECISION MAKING

Explore Alternatives
Risk

Implication

Choose the Best Alternative

Verify

Communicate & Act

THANK YOU!!

aparna@asteya.net
aasteya@gmail.com

GROUP COMMUNICATION

Avoid!!!
Group

Think

Ganging

Up

Venting
Talkative
Group
Over

vs. Quiet

Conflict

Preparation

GROUP COMMUNICATION

Remember
Watch
Read

Yourself

& Prepare

Respect
Control
Acknowledge
Beware

of isms

GROUP COMMUNICATION
Remember
Brain
Be

Storm

Ready to Talk

Network
Make
Say

People feel Needed

Thank You

ASSERTIVENESS
Be Assertive in Five Simple Steps

Stick to factual descriptions

Dont exaggerate, just describe

Use I Messages

When you [their behaviour], I feel [your feelings]

When you [their behaviour], then [results of their behaviour],

and I feel [how you feel]

ASSERTIVENESS
Benefit:
Assertive communication can strengthen your
relationships, reducing stress from conflict and
providing you with social support when facing
difficult times.

ATTITUDE

Shun
Apathy
Superiority
Lack

of Concern

Arrogance
High

Handedness

Egoism

ATTITUDE

Embrace
Openness
Humility
Creativity
Care
Positivity