Chapter 1

Introduction to Human Resource Management

1.

2.

3.
4.

5.

6.

Explain what human resource management (HR) is and how it relates to the
management process.
Give at least eight examples of how managers can use HR concepts and
techniques.
Illustrate the HR management responsibilities of line and staff (HR) managers.
Provide a good example that illustrates HRs role in formulating and executing
company strategy.
Write a short essay that addresses the topic: why metrics and measurement are
crucial to todays HR managers.
Outline the plan of this book.
1

Human Resource Management at

Work
What is Human Resource Management?

Management Process
The five basic functions of planning, organizing, staffing, leading, and
controlling.

Human Resource Management at

Work
What is Human Resource Management?

Human Resource Management

The policies and practices involved in carrying out the people or

human resource aspects of a management position, including
recruiting, screening, training, rewarding, and appraising.

HRM Functions
Job analysis

selection

Training and
development

Human resource
planning

Recruitment

Career planning

Organizational
development

Staffing

HR Dev
elopme
nt
Performance appraisal

HRM Functions
Compensatio
Benefits
rewards
n and BeNon-financial
nefits

Pay and salary

Safety

Safety and He
al

th

Health

Employee Collective
relations
and lbargaining
abor RelEmployee
ations

Industrial relations

HR Research

Interrelations of HRM
functions
5

Human Resource Management at

Work
Why is Human Resource Management is Important to all
Managers?

All Managers are Human Resource managers

To avoid mistakes and getting results

Human Resource Management at

Work

Authority
The right to make decisions, direct others work, and give orders

Human Resource Management at

Work
Line Authority
The authority exerted by an HR
manager by directing the activities
of the people in his or her own
department and in service areas

Line Manager
A manager who is authorized to
direct the work of subordinates
and is responsible for
accomplishing the organizations
tasks

Staff Authority
Staff authority gives the right
(authority) to advice other
managers or employees

Staff Manager

A manager who assists and

advises line managers.
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Human Resource Management at

Work
Line Managers Human
Resource Duties

??????????????

Human Resource Managers

Duties
A line function
A coordinative Function
Staff function

Human Resource Management at

Work
HR functions in
small business
Manager/Owner

Sales M.

Operations M.

Finance M.

HR functions in
medium size firm
President

Sales M.

Operations M

Finance M.

HR M.
10

Human Resource Management at

Work
HR functions in a
large firm
President & CEO

Training & Dev.

Manager

Marketing VP

Operations VP

Finance VP

HRM VP

Compensation &
Benefits Manager

Staffing
Manager

Safety & Health

Manager

Labor Relations
Manager

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Human Resource Management at

Work
An evolving HR
organization
President & CEO

Marketing VP

Outsourced

Executive
Development
Manager

Training
Manager

HRM VP

Finance VP

Benefits
Manager

Operations VP

Other HRM
Functions
Manager

Shared
Service
Center

12

The Changing Environment of

Human Resource Management
Globalization Trend
Technological Trends
Trends in the Nature of Work
High tech jobs
Service jobs
Knowledge work and human capital

Workforce demographic trends

13

The Changing Role of Human

Resource Management
Strategic human
resource
management
Creating high
performance work
systems
Measuring the
human resource
management teams
performance
Managing with the
HR scorecard
process

Formulating and executing human resource policy and practices that

produce the employee competencies and behaviors the company
needs to achieve its strategic aims
# Managing with technology
# Effective HR practices
# High performance work systems

Metrics (A set of quantitative performance measures use to assess

their operations)

HR scorecard (Measures the HR functions effectiveness and

efficiency in producing employee behavior needed to achieve the
companys strategic goals
14

The Human Resource Managers

Proficiencies
Four proficiencies

HR certification

Managing within the

Law

Managing ethics

# HR Proficiencies
# Business proficiencies
# Leadership proficiencies
# Learning proficiencies
# SHRM
# SPHR or PHR

# Equal employment laws

# Occupational safety and health laws
# Labor laws

Ethics refers to the standards someone uses to decide what his or

her conduct should be
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