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CRS enabled Air Asia to introduce the first ticket less travel option
and also provide features such as advanced boarding passes in
addition to online booking that enabled the growth of Air Asia as
these features attracted customers that did not have the time for
purchasing tickets from counters and coming in 1 hour early for
securing a seat on the aircraft.
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the company
departments of AirAsia.
* The Sales department, that do all things that regarded the sales.
* By using the Online ticket booking system, i.e. AirAsiaGo has ease
the sales department as using the lowest cost to achive the highest
performance.
* The Finance department that controls expenditures and obligations.
* Using the Online system, the process for giving out statement of
payment, the accounting process with revenue has been simplified.
* Customer Service department that handles all the issue reagrding
customer.
* Get benefited from the online system as customer can search and
look for the FAQ's from the site before make a call to the service
line.
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*AirAsiaGO
*Input,Process,Output
* an user needed to put in their designed destination,date to
check in and out, numbers for adults and children.
* the system will starts to process the input that the user type
and selects.
* the system will bring you to the filtered search results that
meet your needs.
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*Input,Process,Output
*an user needed to put in their choices i.e.
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*Input,Process,Output
*an user needed to put in their just hotel,with
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*Input,Process,Output
* First the user need to put in the destination that wants to go.
Next the Date that in the selected place.
* The system will started to filter the results of the user.
* The page will then list out the events or the hapenings which
may are special and fun to the user. The price for the event
are also listed in the page.
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*Storage
*The input, process and output is not enough for the IS,
Air-asia
The AirAsia Mobile App makes it easier to book flights
and check-in while on-the-go!
View our lowest fares, manage your booking and prebook meals, seats, baggage and travel insurance. You
will receive a mobile barcode when you check-in via
the app.
Just scan the barcode at the airport kiosk to print
your boarding pass.
You can also opt to get an e-boarding pass which
allows you to go straight to the gate if you have no
bags to check-in.
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Input
Mobile Booking
The vast booking information that is provided online to the customer
acts as a force that brings more customers to use the website thus
reducing the customer support costs.
Air Asia to introduce first ticket less travel option and also provides
features such as advance boarding passes in addition to mobile
booking that enabled the growth of Air Asia as these features
attracted customers that did not have the time for purchasing ticket
from counters and coming in 1 hour early .
Process
Search Customer choose trip type, select the departing and
arriving cities, departure and return date, and select number of
guests and start searching the available flights.
Select Select a departing flight with the chosen from the
available list to show the summary information of the flight and
cost breakdown.
Guess and Contact Login with Air Asia member account and
enter the guest information and contact person details
Payment The name of the guests will be displayed and verify
the total price of flights and select one of the payment methods
credit card, direct debit and e-gift voucher.
Itinerary Once the payment has been processed, customer flight
Itinerary will be displayed on the screen and sent to customer
email.
Output
Receipt for the flights
Once payment is made, Travel Itinerary will be delivered to you at
the email address you provided. This will be the proof of your
purchase and it contains your booking number, flight details, guest
details and payment details.
Live Flight
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Storage
With Air Asia membership, its more than just a login to book
flights, weekly newsletter or a plain old airline membership.
People can take speed up booking process with my family and
friends.
Easily book flight for your friend and family as you can store up to
10 guests information in your account. Just by completing the
simple steps on Air Asia.com, your previously saved list will appear
when you making are making a flight booking.
Second advantages are 1-click card. Breeze through the payment
page with 1-click card never will you have fumble and rush to keyin your credit card details. This will definitely speed up your flight
bookings.
* https://www.youtube.com/watch?v=CHzy5Vk2NT4
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Conclusion
Provides powerful strategic and tactical tolls for Air Asia - promoting and
strengthening the competitive advantages.
Low Fare with great flexibility-The system use by Air Asia make Air Asia more
effective and efficiency and possibly able to reduce the cost and eliminated
inefficiency in their business. Air Asia used it to takes into account the operating
costs aids Air Asia to optimize price and allocate capacity to maximize expected
revenues.
Online systems are more easy to use-Air Asia can more understand the behavior of
customer and offering the effectives and efficiency strategy. It also can be
allocate capacity to maximize the expected revenue. Air Asia can make efficiency
to know their customer using IT technology with lowest cost by using this system.
Thanks You
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