INTERNAL PROCESS (40%)

Systems and processes are implemented based on the

targeted deadline
Administrative activities carried out professionally and
timely
CUSTOMER (30%)
Response time delivery on request, inquiries and
processes based on the stipulated time
LEARNING & GROWTH (20%)
Learning activities for the professional and
organizational development
FINANCIAL (10%)
Departmental budget is within the budget allocated

HUMAN RESOURCE & ADMINISTRATION

DEPARTMENT

E- HR
System
Performance
Mgmt System
Training
Recruitment
Payroll
Industrial /Employee
Relations
HR Administration

E-leave for MATA Groups

Time attendance system to be improved

Training needs template

Users of the appraisal system
Training Needs Analysis
Training Calendar
Manhour trained
Budgeted allocation

Talent pool
Average time per position filled not exceeding one month
Online recruitment to be implemented

Process improvement
On time salary crediting

Action taken on disciplinary issues within 2 weeks from report date

Briefing to heads on handling discipline issues

Departmental expenses within the budget allocated

policies and procedures updated into website

Unit

Systems/
PMS

Quadrant

Indicator

Financial

To maintain operational expenses within RM1500/year

10

Internal Process

80% appraisal completed on stipulated time

20

80% of employees attended briefing pms

20

PMS is ready for usage and implementation by March

10

Customer

At least 80% of Inquiries/request settled within 3 days

20

Learning and
Growth

Attend at least 2 knowledge based training in a year

10

Conduct at least 4 sharing sessions in a year

10

Additional Tasks

Unit

Quadrant

Indicator

Financial

To maintain operational expenses within RM1500/year

To manage MATA Training expenses within the budget
allocated

10

Internal Process

Training needs analysis was carried out on stipulated

time

20

70% of employees in MATA trained based on the TNA

conducted

15

70% of in house training based on the training calendar

is carried out

15

Ad-hoc training is reduced by 30%

10

Customer

At least 80% of Inquiries/request settled within 3 days

10

Learning and
Growth

Attend at least 2 knowledge based training in a year

10

Conduct at least 4 sharing sessions in a year

10

Training

Additional Task

Unit

Quadrant

Indicator

Financial

To maintain operational expenses within RM1500/year

To manage recruitment cost at least 70% candidates

At least more than 3 candidates selected for interview

15

50% of the candidates selected meet the average

requirement

20

Positions are filled within 30 days from the approved SR

15

Customer

At least 80% of Inquiries/request settled within 3 days

20

Learning and
Growth

Attend at least 2 knowledge based training in a year

10

Conduct at least 4 sharing sessions in a year

10

Recruitment
Internal Process

Additional Tasks

Unit

HR
Administration
/
Payroll

Quadrant

Indicator

Financial

To maintain operational expenses within RM1500/year

10

Internal
Process

Payroll is credited on time every month with 100%

accuracy

20

0% penalty on late payment for government statutory

requirement

20

Action taken on disciplinary issues within 2 weeks from

the report date

20

Customer

At least 80% of Inquiries/request settled within 3 days

10

Learning and
Growth

Attend at least 2 knowledge based training in a year

10

Conduct at least 4 sharing sessions in a year

10

Additional
Tasks

Additional Tasks:
1.
2.
3.
4.

Website development
IR Cases
Policies and procedures improvement
Values Creation & Validation

HUMAN RESOURCE &

ADMINISTRATION DEPARTMENT
Prepared by:
Nurul Hamiza Binti Mohd Liza
Human Resource & Administration Division